Answers for Course Book
3 routine checks
4 minimum standards
6 consumer satisfaction questionnaire
7 after-sales service
A couple days ago, my laptop didn’t work. The keyboard failed so I couldn’t type. I compained the problem to the Lenovo after-sales service, and they fixed my laptop within 3 days.
1.By offering guarantees, providing after-sales service and promising a compensation.
2.I think Haier is the best refrigerator and Siemens is the best cooker in my mind.
B 2.g 3.d 4.b 5.e 6.c 7.h 8.f
C 1b 2c 3a
D 1 5 6 7 8
E 1 a global leader
3 move down-market
1.Yes,I think it can.Outsourcing partners bring organization knowledge and increase reserve management time. When executives to focus on its special business, improve the overall quality of the product.
2.No,I think it cannot.This is the era of globalization, the enterprise should go out and learn a lot so that it can promote the better development of their own.