商务英语Transcript听力文稿(201107)_

Unit One

Part II Listening & Speaking 1

I Listening

1. Listen to the passage and fill in the blanks.

1) The development and expansion of a business depends on customers, for no customer means

no business. Therefore it is very important either for a newly established firm or an old one that wishes to expand new markets or enter into new fields of business activities to establish business relations with prospective dealers in import and export business. But by what means can a businessman get all the necessary information about a new market and a new customer?

Such information is usually obtainable through the following channels:

a. banks,

b. Chamber of Commerce,

c. Commercial Counselor?s Office,

d. Commercial Attaché,

e. business house,

f. consultant,

g. trade directory,

h. ads in the media,

i. market investigation,

j. trade fairs and exhibitions,

k. inquiries from foreign merchants.

2. Listen to the passage and fill in the missing information.

3. Listen to the dialogue and answer the following questions.

A: May I speak to the manager of the exporting department?

B: Hello. I?m Zhang Ming, the manager of the exporting department.

A: Hello. This is John Smith from Carter Trading Company calling from London. I got your phone number from the Commercial Counselor?s Office of the Chinese Embassy here. I learned that you are the leading exporters of Chinese toys.

B: That?s right. What can I do for you?

A: We are interested in the stuffed toys. These toys are very marketable here. We are a big supplier for toys in the U.K. I?m thinking that there might be some opportunities between us.

B: Do you have anything you are particularly interested in?

A: To be frank, I know little about your toys. Could you send me your brochures and illustrated catalogues so that I can have a clear idea of your products?

B: Sure. May I have your mailing address?

A: Of course. My mailing address is …

4. Listen to the passage and complete the notes.

An enquiry can be made by telephone, fax, or e-mail. If you need to give more information about yourself or ask the supplier for more information, you need to write a letter. The contents of this letter should include: how well you know the supplier and the type of goods you are enquiring about. Y ou need to tell the supplier what sort of company you are and how you obtain the telephone number or the e-mail address of the supplier. It is not necessary to give a lot of information about yourself when asking for brochures, catalogues or price lists.

But do remember to supply your telephone number, fax number, e-mail address or the address of your company. It will be helpful if you can briefly point out any particular items you are interested in. When asking for goods or services, you need to be specific and state exactly what you want. Y ou might want to see what a material or item looks like before placing an order. Most suppliers are willing to provide samples or patterns so that you can make a selection. However, few will send a complex piece of machinery for you to look at. In that case you will be invited to visit a showroom. Nevertheless, if it is practical, ask to see an example of the article you want to buy. Usually a simple “thank you” is sufficient to close an enquiry. However, you could mention that a prompt reply would be appreciated. Y ou can also indicate further business, or other lines you would be interested in if you think they could be supplied. If a supplier thinks that you may become a regular customer, rather than someone who has placed the odd order, he would be more inclined to quote competitive terms and offer concessions.

Part III Listening & Speaking 2

I Listening

1. Listen to two passages and complete the notes.

1) Usually, enquiry is an action undertaken by buyers to get the products? information before

purchasing. It is not only one of the most direct ways to acquire product details, but also a starting point of the formal contacts between buyers and sellers. When making an enquiry, besides the prices of goods, buyers may ask for more information such as the specifications of the product, packing, delivery date and the terms of payment. In an enquiry, buyers should clearly express what kind of information is needed and under what conditions the deal can be made. An enquiry should be brief, specific, courteous and reasonable. The answers to an enquiry should be prompt, definite and helpful. Each enquiry is a sales opportunity to foster a potential business relationship.

2) Usually, an enquiry offers the recipient no immediate reward or advantage beyond the

prospect of a future customer or the maintenance of goodwill. Therefore, your enquiry must be worded in such a way that the recipient will respond despite a hectic schedule. To do this, you must make your enquiry easy to answer.

First of all, you should decide exactly what you want before you write. This should include the specific information that you need as well as the course of action you would like your reader to take. Consider this request:

Dear Sir or Madame:

Please send us information about your office copiers so that we will know whether one would be suited to our type of business.

Y ours truly,

The recipient of this letter would be at a total loss to respond. Other than simply sending a brochure or catalogue, he/she could not possibly explain the advantages of her company?s machines without knowing your company?s needs. Y ou have not made it easy for him/her to act. Such an enquiry should include specific questions worded to elic it specific facts. Since the manufacturer of copiers may make dozens of models, the enquiry should narrow down the type your company would consider.

Dear Sir or Madame:

We intend to purchase a new office copier before the end of this month. We would like to consider an RBM copier and wonder if you have a model that would suit our needs.

Our office is small. And a copier would generally be used by only three secretaries. We run approximately 3,000 copies a month and prefer a machine that uses regular paper. We would like a collator, but rarely need to run off more than 25 copies at any one time.

We would also like to know about your warranty and repair service. We hope to hear from you soon.

Sincerely yours,

Note how the revised letter makes it easier for your reader to respond. Y ou have given a clear picture of what you are looking for, so he/she can determine which of the company?s products might interest you. Moreover, by mentioning the REASON for enquiry, you motivate her response. (Y our intended purchase is a real potential sale for RBM.) Finally, by letting him/her know WHEN you intend to buy, you have encouraged him/her to reply promptly.

2. Listen to a letter of inquiry and fill in the missing information.

Unit Two

Part II Listening & Speaking 1

I Listening

1. Listen and write down the following quotations.

(1) AUD 100 per dozen EXW Guangzhou

(2) CAD 200 per kilogram FCA Guangzhou

(3) EUR 137 per set FOB Shanghai

(4) JPY 597 per unit FAS Shanghai

(5) HKD 167 per piece CFR Hong Kong

(6) SGD 463 per metric ton CIF Singapore

(7) USD 800 per set CPT Geneva

(8) CHF 2,629 per kilogram CIP Geneva

(9) USD 325 per set Delivered at Sino-Mongolian frontier

(10) EUR 317 per piece DES Marseilles

(11) GBP 500 per unit DEQ London

(12) EUR 386 per metric ton Delivered at 5 Maple Road, Bonn, Duty Paid

(13) EUR 1,000 per metric ton Delivered at Maple Road, Bonn, Duty Unpaid

2. Listen to the passage and fill in the missing words or expressions.

1) An offer is a promise to supply goods on the terms and conditions stated. It can be a firm

offer which is a promise to sell goods at a stated price, usually within a stated period of

time or a non-firm offer which is made without engagement and is subject to the seller's

confirmation. Usually an offer will include the following: (1) name of the goods, (2)

quality or specifications, (3) quantity, (4) details of prices, (5) discounts, (6) terms of

payment, (7) time of shipment, and (8) packing so as to enable the buyer to make a

decision. A buyer may reject the terms and conditions in the non-firm offer and counter

offer his own terms and conditions. This process of offer→counter offer →

counter-counter-offer is the process of bargaining.

2) Pricing is one of the most important and complex tasks in business, and even more of a

problem when linked with exporting. An exporter should sell his products at a price

acceptable to the customers and, at the same time, generate enough revenue to cover all

its costs. Appropriate pricing is not easy, which requires much skill and must be treated

seriously and carefully. The following points are the factors to consider in arriving at a

potential price:

(1) Have a good knowledge of the international market level, establish all relevant

market data on competitive prices for similar products and evaluate them.

(2) While referring to the international market situation, consider the polic ies and

regulations that apply to a particular market area.

(3) On the basis of international market level, adjust prices according to the exporter?s

specific purposes or the importer?s requirements.

(4) As the world market may fluctuate with the change of supply and demand pattern,

it is important to watch the change of supply and demand relationship and the trend

of rising or falling of the market prices.

(5) Y our price must include adequate profit margin over your actual production and

distribution cost, etc.

(6) The quality and quantity of the products contracted, transportation costs, place and

terms of delivery, etc. will also influence the determination of export prices.

(7) Method of payment of goods and the possible fluctuations of foreign exchange

rates are other factors that should be considered when pricing.

3. Listen to the passage and complete the notes.

When a manufacturer, wholesaler or retailer quotes a price, he may or may not include other costs and charges such as transport, insurance, and taxes. Prices which include these extra costs are known as gross prices; those which exclude them are known as net prices.

A firm?s quotation is not necessarily legally binding, i.e. they do not always have to sell you the goods at the price they quoted in their reply to an enquiry. However, when prices tend to fluctuate, the supplier will add a provision to their quotation stating that their prices are subject to change. If the company makes a firm offer, it means they will hold the goods for a certain time until you order, e.g. firm 14 days. Again, this is not legally binding, but suppliers generally keep to their offer to protect their reputation.

Manufacturers and wholesalers sometimes allow discounts to be deducted from the net

or gross price. They may allow a trade discount to sellers in similar trades; or a quantity discount for orders over a certain amount; or a cash discount if payment is made within a certain time, e.g. seven days, or a loyalty discount when firms have a long association.

Part III Listening & Speaking 2

I Listening

1. Listen and fill in the missing information.

A. 100 cases Bristles, 57mm, 5 kilograms per case, at USD25 per kilogram, CFR European

main ports, for shipment in September, 2002. The offer is valid for five days.

B. We are willing to make you an offer for 50,000 tons fertilizer at USD 225 per ton FOB

stowed Melbourne.

C. We?d like to offer you 200 kilograms of walnuts at USD 120 per kilogram FOB

Shanghai.

D. We take pleasure in making you a special offer, subject to our final confirmation,

as follows:

Article No: 8111 Pure Silk Fabrics

Design No: 382913-AB

Specification: 30x36

Minimum: 50,000 yards

Packing: In bales or in wooden cases, at buyer?s option.

Price: USD3.7 per yard CIF London

Shipment: To be made in three equal monthly installments, beginning from

March 23, 2002.

Payment: By irrevocable L/C payable by draft at sight to be opened 30 days

before the time of shipment

E. In answer to your letter, subject to your reply, reaching us by June 1,

Beijing time, we are making you the following offer:

80 metric tons of Red Beans, F,A,Q. 2002 Crop, at USD765 per metric ton

CIFC2% Airbus, shipment per steamer during June with transshipment at Copenhagen.

Other terms and conditions are the same as usual, with the exception of insurance which will cover All Risks and War Risk for 130% of the total invoice value.

2.Listen to three paragraphs and fill in the blanks

1) A counter-offer is made when the prospective buyers find any terms and conditions in the

offer unacceptable. Then they will place before the sellers terms and conditions they see fit for the latter to consider.

2) Sometimes buyers may take the initiative to make a bid to sellers. In the bid the buyers

will state at what price and on what terms and conditions they want to buy a certain commodity. A bid is actually an “offer” made by buyers. If the bid is not acceptable to the sellers, a counter-bid will be made subsequently.

3) In the price clause, sometimes commission or discount is involved. Commission will be

specifically stipulated when an intermediary is involved in the deal. It refers to the money received by an agent for his intermediary service. Commission may or may not be included in the price. For example, “USD 200 per M/T CIFC 2% London” means 2% of commission is included in the export price. Discount is a certain percent of price reduction,

a special favor given by the exporter to the importer. There are different types of discount

such as “Quantity discount”, “cash discount”, and “special discount”for some special purposes. Discount is also specified in the price clause, as “USD 200 per metric ton CIF London less 3% discount”. Discount is usually used as a means of promoting and expanding sales. “Net price”means that commission or discount is excluded from the export price.

Unit Three

P art II Listening & Speaking 1

I Listening

1. Listen to the dialogue and answer the following questions.

( A = Miss Green, B = Mr. Smith )

A: Mr. Smith, I?d like to place a repeat order of 2,000 pieces of your pillowcases, Article No. 201.

B: I'm really sorry, Miss Green. Our pillowcases Article No. 201 are our best selling goods. They are sold out fast every year. I?m afraid we can?t satisfy your demand right

now.

A: We are your regular customers, so could you give us some priority on supply?

B: The best I can do is to offer you 1,000 pieces only at such a low price. If you could accept a slightly higher price, say 2% higher than the original price, I

could consider offering you 2,000 pieces.

A: Y ou drive a hard bargain, Mr. Smith. O.K. Let?s call it a deal.

2. Listen to the passage and fill in the missing information.

3．Listen to a passage and decide whether the following statements are true or false.

Placing Your First Order

Placing an order with https://www.wendangku.net/doc/2316308352.html, is easy. There's no need to create an account first. You automatically create an account when you place your first order online. (We cannot accept orders by phone, fax, or e-mail. All orders must be placed online.)

Here are the steps you need to follow to place an order.

1. Find the Items You Want

First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our fulfillment center.

If you don?t find what you?re looking for in one of our https://www.wendangku.net/doc/2316308352.html, stores, you may want to visit one of our other Web sites, including Amazon.jp, Amazon.ca, https://www.wendangku.net/doc/2316308352.html,, Amazon.fr, Amazon.de, and Amazon.at.

2. Add the Items to Your Shopping Cart

If you want to order an item from https://www.wendangku.net/doc/2316308352.html,, click the “Add to Shopping Cart” button on the item?s product detail page. (If you want to buy the product from another seller, click the link in the More Buying Choices box instead and follow the directions.) Once you?ve added an item to your Shopping Cart, use the cart?s top navigation bar or the “Continue shopping” button to keep searching or browsing until your cart contains all of the items you want to order. You can access the

contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top of every page of our Web site.

3. Proceed to Checkout

Take a moment to review all of the items you?ve placed in your Shopping Cart. If you decide that you don?t want to purchase a particular item right away, click the “save for later” button next to the title. The item will move from your current Shopping Cart to the “Saved Items—To Buy Later”list below. When you?re ready to place an order for everything in the “Shopping Cart Items —To Buy Now” section of your cart, click the “Proceed to checkout” button. You will be taken to the first page of the order form.

The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please consult our troubleshooting tips.

4. Sign In

Enter your e-mail address, indicate that you are a new customer, and click the “Sign in” button. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.) Do not fill in the password field. You will be asked to provide a password for your account later in the process.

5. Enter a Shipping Address

Tell us where you would like to ship your order, and let us know if any of the items are to be gifts. (If so, you?ll be given a chance to order gift-wrap and add a note.) If you are shipping to an APO or FPO address, click here for further instructions. If you are shipping to a post office box, please enter the words “PO BOX” before your box number to ensure that the order is delivered by the U.S. Postal Service.

6. Choose a Shipping Method

Consider how quickly you would like to receive your order, and choose a shipping method. If you would like to take advantage of FREE Super Saver Shipping and your order qualifies, be sure to select it as your shipping option; you will not receive free shipping automatically.

We will estimate shipping dates for you on the order form, just before you submit your order. You will see estimated shipment and delivery dates in the e-mail we send you to confirm your order.

If there is more than one item in your order, you will be given the following options:

?Group my items into as few shipments as possible

?I want my items faster. Ship them as soon as they become available (at additional cost)

If you choose the first option, we?ll consolidate your items into the fewest shipments possible. We?ll show you the minimum number of shipments needed to complete your order. If you choose

the second option, we will ship items to you as they become available, beginning w ith those already in stock. You?ll be charged a per-shipment fee for each shipment. Read more about shipping preferences, and find domestic shipping rates or international shipping rates.

Also, please note that the availability listings on our Web site are intended for single-copy orders. Orders for many copies of the same item may take longer to assemble.

The shipping charge for your order will be displayed on the order summary page just before you submit your order.

7. Provide a Password and Payment Information

Choose a password for your account so that when you come back to https://www.wendangku.net/doc/2316308352.html, in the future, you can use the same shipping address and method of payment you provided during this first order. You will also be able to use your password and make changes to your order and account information. Make sure you write your password down somewhere so that you can remember it the next time you place an order.

Next, let us know how you would like to pay for your order. We accept American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, MasterMoney, Visa, Visa Check Cards, https://www.wendangku.net/doc/2316308352.html, gift certificates, or a check, money order, or cashier?s check denominated in U.S. dollars and drawn on a U.S. bank. All orders must be prepaid. If you?re paying with a credit card, enter the number without spaces or dashes.

8. Review and Submit Your Order

Check the accuracy of all the information you provided and make any necessary adjustments. When you are ready, click the Place Your Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment. We?ll also turn 1-Click shopping on for you so that it?s even easier to order in the future.

9. Check Your Order Status

If you would like to review or change something about the order you placed before it enters the shipping process, click the Your Account link in the top right corner of most pages on our site. Here you will be able to change the particulars of your order without having to contact us.

Part III Listening & Speaking 2

I Listening

1．Listen to three dialogues and decide whether the following statements are true (T) or false （F）.

Dialogue 1

A: I want to order 2,000 cases of black tea.

B: I?m sorry. Our black tea is in short supply. I?m afraid we can only supply you with

no more than 1,000 cases this time.

A: Well, I hope you will be able to supply me 10,000 cases next week.

B: I?ll see to it myself and do the best I can.

Dialogue 2

A: Are you ready to place your order now?

B: The order form will be mailed to you next week.

A: Is your order form going to my head office?

B: No, I think it is going to be mailed to your local branch in Shanghai.

Dialogue 3

A: I want to place an order of white crystal sugar.

B: Will you please tell me what quantity you want to order?

A: 2,000 metric ton.

B: Is this your trial order?

A: Yes. If this first lot sells well, I will consider placing a repeat order and then to order regularly.

B: Our white crystal sugar is very well received in Europe. I can assure you that you will have a ready market at your end.

2. Listen to a passage and answer the following questions.

The first thing to do when an order comes in is to check that the products are available and to confirm the order with the customer. Y ou don?t have to phone the warehouse to check if the products are available. The stock control system is on computer so we just key the order into the computer and the computer will tell you whether the products are in stock or not. Then you send an invoice to the customer when the order is passed to the delivery department.

3. Listen to a passage and fill in the blanks.

1) The aim of promotion is to interest customers in the product. The first step customers

might take is to make enquires about the product. When they decide to buy, they place an order. At a Trade Fair, companies are trying to win as many orders as possible by publicing and promoting their products. However, before a client places an order he wants to know many things: how long delivery takes, whether the company can supply replacements and spare parts, what the after-sales service is like, etc.

2) An order is a request to supply a specified quantity of goods. V ery often, it is only after the

exchange of a number of letters, faxes or e-mails that the two parties come entirely to terms and the buyer finally places or fills a formal order by letter or fax. Sometimes a buyer may take the initiative by placing a firm order with the seller, which is a firm bid to buy something and contains all necessary terms and conditions. Usually a formal order should contain: 1) the name of the commodity, the article number, specifications, etc.; 2) quantity; 3) the delivery date and the port of destination; 4) the unit price, the total amount, and the price terms; 5) the payment terms, etc. When a seller receives the relative order and confirms and accepts its terms and conditions, he may begin to execute the order to the buyer?s satisfaction.

Unit Four

Part II Listening & Speaking 1

I Listening

1. Listen to a passage and fill in the blank.

The most generally adopted mode of payment is the letter of credit which is reliable and safe, facilitating trade with unknown buyers and giving protection to both sellers and buyers.

In the case of L/C payment, the opening bank offers its own credit to finance the transaction.

Payment can also be made by collection through banks under the terms of Documents against Payment (D/P) or Documents against Acceptance (D/A). Payment by collection spares the expenses and the complicated procedures of using a letter of credit. However, there is obviously a risk involved, for actual payment will be made after shipping. In the case of D/P or D/A terms, the opening bank will only do the service of collecting and remitting, and will not take any liability for non-payment of the importer.

D/P calls for actual payment against shipping documents. There are D/P at sight and D/P after sight. D/P at sight requires immediate payment by the importer to get hold of the shipping documents. In the case of D/P, the importer is giving a certain period to make payment as 30, 45, 60, or 90 days after presentation of the documents, but he is not allowed to get hold of the documents until he pays.

In the case of D/A, the importer can get hold of the shipping documents against his acceptance, which is merely a promise to pay after certain days. Therefore, D/A terms are accepted only when the financial standing of the importer is sound or when previous transactions have convinced the exporter that the importer will be good for payment.

2. Listen to the dialogue between the bank clerk and the customer and answer the following

questions.

Banking Service: Making a Credit Investigation

Chen Hai: Good morning. I?m Chen Hai, the manager of the China National Electronics Imp & Exp Corp. South China Branch. The Malaysian Trading Company intends

to import a large amount of “Sleep Helper” f rom us, but they insist on paying us

by time L/C. So I?d like to make an investigation of their financial standing.

Bank clerk: Please fill out this form with detailed information about the Malaysian Trading Company, such as its full name, address, a local bank with which the company

has an account and, if possible, its account number.

Chen Hai: Here you are.

Bank clerk: Oh, the Malaysian Trading Company has an account with the Malaysian

Commercial Bank. Good, our bank has correspondent relations with this bank.

We can make an investigation of their financial standing.

Chen Hai: Great! How much will it cost?

Bank clerk: RMB￥898 in total. RMB￥200 in advance.

Chen Hai: Here is the money. When can I have the result?

Bank clerk: Next Tuesday.

Chen Hai: Good, see you then.

(A week later)

Chen Hai: Hello, I?m Chen Hai of China National Electronics Imp & Exp Corp. I?ve come to review the results of the investigation of the financial standing of the

Malaysian Trading Company.

Bank clerk: Nice to see you again, Mr. Chen. The Malaysian Commercial Bank has supplied us with the information you want. The Malaysian Trading Co. is an

importer and wholesaler of electrical machinery and equipment, having a

business background of some twenty years.

Chen Hai: That?s rather impressive.

Bank clerk: And they are doing well at the present. It is one of the fastest growing wholesale dealers in Kuala Lumpur handling many types of electrical products

for local clients.

Chen Hai: V ery good. How much capital do they have at this point?

Bank clerk: It?s estimated to be USD750,000.

Chen Hai: So there?s no doubt about their ability to pay us.

Bank clerk: I think so, Mr. Chen. I have to tell you that this information is for your reference only and should be held confidential.

Chen Hai: I understand. Don?t worry. Y ou?ll bear no responsibility. Thank you very much for your help.

Bank clerk: Y ou?re welcome.

3. Listen to a passage and decide whether the following statements are true (T) or false (F).

Methods of Payment in International T rade

Getting paid for providing goods or services is critical for any business. However, getting paid for an international transaction can be a very different experience from securing payment on business with other UK entities, due to the number of extra factors that can influence the process.

The main factor in considering how an exporter expects to be paid for a transaction is the potential risk that they and their customer are willing to face between them. There are different types of risk that you will face as an exporter. This briefing will consider the payment risk.

Open Account

This is the least secure method of trading for the exporter, but the most attractive to buyers. Goods are shipped and documents are remitted directly to the buyer, with a request for payment at the appropriate time (immediately, or at an agreed future date). An exporter has little or no control over the process, except for imposing future trading terms and conditions on the buyer. Clearly, this payment method is the most advantageous for the buyer, in cash flow and cost terms. As a

consequence, Open Account trading should only be considered when an exporter is sufficiently confident that payment will be received.

Advance Payment

The most secure method of trading for exporters and, consequently the least attractive for buyers. Payment is expected by the exporter, in full, prior to goods being shipped.

Bills for Collection

More secure for an exporter than Open Account trading, as the exporter?s documentation is sent from a UK bank to the buyer?s bank. This invariably occurs after shipment and contains specific instructions that must be obeyed. Should the buyer fail to comply, the exporter does, in certain circumstances, retain title to the goods, which may be recoverable. The buyer?s bank will act on instructions provided by the exporter, via their own bank, and often provides a useful communication route through which disputes are resolved.

There are two types of Bill for Collection, which are usually determined by the payment terms agreed within a commercial contract. Different benefits are afforded to exporters by each and they are covered separately below:

Documents against Payment (D/P)

Usually used where payment is expected from the buyer immediately, otherwise known as “at sight”. This process is often referred to as “Cash against Documents”.

The buyer?s bank is instructed to release the exporter?s goods only when payment has been made. Where goods have been shipped by sea freight, covered by a full set of Bills of Lading, title is retained by the exporter until these documents are properly released to the buyer. Unfortunately, for airfreight items, unless the goods are consigned to the buyer?s bank no such control is available under an Air Waybill or Air Consignment Note, as these documents are merely …movement certificates” rather than “documents of title” (Under URC522, goods should not be consigned to a bank without prior approval.) . Similarly there is no such control available for road or rail transport.

Documents against Acceptance (D/A)

Used where a credit period (e.g. 30/60/90 days –“sight of document” or from “date of shipment”) has been agreed between the exporter and buyer. The buyer is able to collect the documents against their undertaking to pay on an agreed date in the future, rather than immediate payment. The exporter's documents are usually accompanied by a “Draft” or “Bill of Exchange” which looks something like a cheque, but is payable by (drawn on) the buyer. When a buyer (drawee) agrees to pay on a certain date, they sign (accept) the draft. It is against this acceptance that documents are released to the buyer. Up until the point of acceptance, the exporter may retain control of the goods, as in the D/P scenario above. However, after acceptance, the exporter is financially exposed until the buyer actually initiates payment through their bank.

Main T ypes of Money T ransfers

SWIFT Inter-Bank Transfer—now firmly established as standard practice in the major trading nations. The buyer will instruct their bank to make payment to any bank account specified by the exporter. It is good practice, therefore, for the exporter to include their account details on their invoice heads.

Buyer’s Cheque—an unsatisfactory method of settlement for the exporter as it carries the risk of dishonour upon presentation as well as the added inconvenience of being slow to clear. There is also the very real danger of the cheque being lost in transit as well. A cheque is also unsatisfactory if it is in the currency of the buyer, as this will take longer to clear and will involve additional bank charges. Exporters should only use this method if they have an established trading history with their customer or in cases where the profit margin has been increased to offset cash flow problems anticipated by the delay in receiving payment.

Banker’s Draft—this is arranged by the buyer who asks their bank to raise a draft on its corresponding bank in the exporter?s country. Provides additional security to a buyer?s cheque, but they can be costly to arrange and they do run the risk of getting lost in transit.

International Money Orders—t hese are similar in nature to postal orders. They are pre-printed therefore cheaper to obtain than a Banker?s Draft, although again there is the risk of loss in transit.

Part III Listening & Speaking 2

I Listening

1. Listen to a passage and fill in the missing information.

In our export business, we require payment by irrevocable letter of credit in our favor, available against draft at sight, reaching us 30 days before shipment and remaining valid for negotiation at our counter till the 15th day after the latest date of shipment. Of course, other modes of payment, such as documents against payment, documents against acceptance, payment by remittance, and a bank?s letter of guarantee are sometimes used as well. However, for each transaction, the payment method is to be decided upon in accordance with specific conditions through full discussion between the parties concerned.

On the other hand, payment for our imports is usually made by our imports. But many foreign firms, out of their confidence in the foreign trade corporations of our country, have shown willingness to accept payment by collection.

2. Listen to a dialogue and answer the following questions.

Banking Service: Discounting a Bill of Exchange

In the Industrial and Commercial Bank of China.

Zhou Lin: Hello, I?m Zhou Lin from China National Metals & Minerals Imp & Exp Corp.

Smith & Son Company in New Y ork imported some products from us and paid

us by time bill. How do I discount it?

Bank clerk: We can discount certain trade and commercial bills and trade acceptances. What kind of bill do you have, please?

Zhou Lin: It?s a ninety-day bill for $ 9,876,000.

Bank clerk: Has this time bill been accepted by the Acceptance Bank?

Zhou Lin: Y es, it is an acceptance bill. Here you are.

Bank clerk: Fine. We can discount it.

Zhou Lin: Good. What about the discount rate?

Bank clerk: The discount rate is given in accordance with the terms of the bill, the time of discount, the amount, the reputation of the drawee and the drawer.

Zhou Lin: Why does it have anything to do with the drawer?s reputation?

Bank clerk: We discount most bills on a full recourse basis. The bill would be returned on recourse to the drawer if it had been dishonored upon presentation.

Zhou Lin: I see. For this bill, the drawer is China National Metals & Minerals Company and the drawee is Citi Bank, U.S.A.

Bank clerk: The reputation of both the drawer and the drawee are good. So please go to counter No.5 to handle the paper work. They will discount the bill for you.

3．Listen to the tape and decide whether the following statements are true (T) or false (F).

Unlike domestic trade, international transactions add a layer of uncertainty and risk for the buyer and seller. The buyer and seller are separated by long distances, differences in culture and business tradition, different government and economic systems, different currencies, and different banking and legal systems. But both parties have one thing in common: to profit from the transaction and to expose themselves to the least risk.

When choosing which means of payment is to be used in international trade, the buyer and the seller should be clear about that fact that each method of international payment has a greater or lesser risk for the buyer and the seller. In other words, the risks and costs are often not balanced for both parties. For example, open account provides the greatest security for the buyer but the greatest risk for the seller. Therefore it is suggested that only multinational affiliates shipping raw materials or merchandise to each other settle their debts on open account terms. In new trading relationships, it always makes sense to start on more conservative terms such as L/C and, after experience and greater familiarity, proceed to deal on more liberal terms such as cash in advance.

In negotiation of payment terms, one party should try its best to know as much as possible about all the issues and concerns of the other party and to show a degree of trust. It is, of course，the desire of all parties for an international transaction to have absolute security. The seller wants to make absolutely certain that he gets paid, while the buyer wants to make absolutely certain that he gets the merchandise as ordered. In fact, there can?t be absolutes of certainty for both parties to a transaction. If one has absolute security (the seller gets prepayment or the buyer gets the goods before making payment) the other party correspondently loses a degree of security. Also, a buyer or seller who is insistent about having the transaction work only for themselves will find that they are losing a great deal of business. International transactions, therefore, often require a compromise on the part of the seller and the buyer that leads to relative security of payment terms for both sides.

Unit Five

Part II Listening & Speaking 1

1. Listen to the first part of a passage and fill in the blanks.

With All-World Crating?s worldwide damage free record, you can be assured that your precious cargo will arrive at its destination in perfect condition. All-World Crating, Inc.

manufactures quality wooden crates and skids that are customized to meet customer requirements and mode of transportation. On-site services include crating, packing, and container staging/loading, as well as dangerous-goods packing and certification, and vapor corrosion inhibiting.

All-World Crating, Inc. provides customized packing and crating for sea, air, or land shipment. The customer?s goods are measured, consolidated for shipment, and then crates and/or skids are designed and built according to size and weight. Depending on packaging location, they are packed in-house or transported to the customer?s location and packed, sealed, and loaded for shipment. Measurements and design for end products are always monitored to ensure a quality crate/skid, and blocking and bracing are final steps in securing the contents. All-World Crating, Inc. has established a damage-free record worldwide.

2. Listen to the second part and complete the notes.

All-World Crating, Inc. is centrally located 5 miles from the International Airport in a recently expanded 30,000 square foot warehouse, The warehouse is equipped with a monitored alarm system.

Mass-production capabilities allow building up to 200 crates per day, with size and weight capacity up to 90 tons. Among equipment in use are 5,500-30,000# forklifts, overhead cranes, a cherry picker and basic rigging tools, an assortment of saws and drills, as well as a fully equipped mobile packing unit.

All-World Crating, Inc. is on call 24 hours a day, 7 days a week.

3. Listen to a passage, and answer the following questions.

In the international trade, most goods need packing. Packing is one of the essential component parts of commodity production. Packing can protect the commodity and keep it good in quality and intact in quantity during the distribution process. At the same time, it can increase the market value of the goods.

The kinds of cargoes used in international trade fall into three categories, depending on the type of packing used. The first type of goods is called bulk cargoes, which refer to the goods whose qualities are more stable. They needn't to be packed, or it?s very difficult or even impossible to have them packed, for instance, iron ore, grain, coal etc. The second type of goods is called nude cargoes, which refer to those with regular shapes, in pieces of different shapes and needn?t be packed, for instance, steel plates, timber, rubber, etc. The third type is called packed cargoes, which refer to those which need shipping packing, marketing packing

or both.

Shipping packing is also called big packing or outer packing. Cargoes need to be packed in different ways, such as in bales, cases, barrels, or bundles. Marketing packing is also called small sales or inner packing. The function of marketing packing is to protect the goods as well as to beautify and introduce them.

4. Listen to the passage again and complete the chart below.

Part III Listening & Speaking 2

1. Listen to ten sentences on the tape and write them down.

1) We are to use plastic wrappers for each shirt, so they are ready for window display.

2) Please use normal export containers unless you receive special instructions from our agents.

3)The packing must be strong enough to withstand rough handling.

4)As for the packing of the products, we?d like to use crates.

5)For this kind of product we export, each item is individually packed in plastic sheets.

6) Every 24 pieces are packed in a paper carton before shipping.

7) This shipping mark indicates the total number of cases, the ordinal number of package and

number of the bill of lading.

8) Packing charge is already included in the price.

9)Actually we keep making improvements in our method of packing in order to meet the keen

competition in the world market.

10)Each carton is lined with waterproof paper, so the contents can?t be spoiled by dampness or

rain.

2. Listen to the dialogue and answer the following questions.

A: Could you tell me what kind of packing you plan to use for these goods?

B: Sure. We wrap each jar in tissue paper placing it in its individual decorative cardboard.

Then we pack the boxes in strong cardboard twelve to a carton, separated from each

other by corrugated paper dividers.

A: That sounds good. I guess I can rest assured.

B: Certainly. We always pay particular attention to the safety of packing, especially for these fragile commodities.

A: I appreciate that. But there is still one thing I?d like to mention. Because the goods will be transshipped at Hong Kong, I hope each case will be marked with details of weights,

symbols of warnings and directions, as well as your own marks.

B: Sure, no problem. Actually, they are not only shockproof but also dampproof. We have wri tten on the case warnings like “USE NO HOOK”, “STOW A WAY FROM HEA T”,

“DONOT DROP”, and “FRAGILE”. We hope this reassures you.

A: Y es, I think so.

B: We understand your concerns about packing, and want you to know that we take every possible precaution to ensure that our products reach our customers all over the world in

prime condition.

3. Listen to the passage, and do the following exercises.

Our staff are well-trained to meet the requirements of customers, as we have a fine reputation for the care we take with the goods of our valued customers. Your packing needs are served by us in an expert way. Offering services to pack your belongings safely and securely is our business.

Selling of Packing Materials

A wide range of Packing Materials are available such as various sizes of standard

cartons, corrugated rolls, air bubbles, plywood boxes, masking tape, plastic and steel straps, buckles, etc. which are stored in our warehouses. They are sold at special rates through our retail store or delivered in bulk orders to your premises. Therefore, you are assured of getting real value for money and quality goods.

Marine Cargo

FCL Cargo: We offer an unbeatable service in handling Full Container Loads to all ports in the world. 20ft and 40ft containers in international standard sizes, and special sizes are also available. Frozen goods, Perishables, Consumable items can also be handled through our sea cargo service.

LCL Cargo: We offer loose container cargo consolidations to almost all parts of the world both for general cargo and for personal belongings along with packing, transportation, insurance facilities, and other services.

Unit Six

Part II. Listening & Speaking 1

1.Listen to the first part of a passage and answer the following questions.

Information on how to pack goods for the purposes of transporting may be obtained from shipping manuals, carriers, forwarding agents, and other sources. This information deals with packing goods being exported in a way which will permit the Customs officers to examine, weigh, measure, and release the goods promptly.

Orderly packing and proper invoicing go hand in hand. Y ou will speed up the clearance of your goods through Customs, if you:

Invoice your goods in a systematic manner.

Put marks and numbers on each package.

Show those marks or numbers on your invoice opposite the itemization of goods contained in the package which bears those marks and numbers.

When the packages contain goods of one kind only, or when the goods are imported in packages the contents and values of which are uniform, the designation of packages for examination and the examination for Customs purposes is greatly facilitated. If the contents and values differ from package to package, the possibility of delay and confusion is increased.

Sometimes, because of the kinds of goods or because of the unsystematic manner in which they are packed, the entire shipment must be examined.

Pack and invoice your goods in a manner which makes a speedy examination possible.

Always bear in mind that it may not be possible to ascertain the contents of your packages without full examination unless your invoice clearly shows the marks and numbers on each package (whether box, case, or bale) and specifies the exact quantity of each item of adequately described goods in each marked and numbered package.

2. Listen to the second part and fill in the blanks.

A critical aspect in facilitating inspections is how the cargo i s loaded. “Palletizing” cargo

–loading it onto pallets or other consolidated units –is an effective way to expedite such examinations. Palletization allows for quick cargo removal, in minutes using a forklift, compared to the hours it takes manually. Another example is leaving enough space at the top of a container and an aisle down the center to allow access by a narcotics detector dog.

Cooperating in these efforts will help Customs officers to decide which packages must be opened and examined; how much weighing, counting, or measuring must be done and whether the goods are properly marked. It will simplify the ascertainment of tare and reduce the number of samples to be taken for laboratory analysis or for other customs purpose. It will facilitate the verification of the contents of the packages as well as the reporting by Customs officers of missing or excess goods. And it will minimize the possibility that the importer may be asked to redeliver for examination packages which were released to him on the theory that the packages designated for examination were sufficient for that purpose.

3. Listen to a passage and fill in the blanks.

The purpose of shipping marks, labels, and product brands on packaging is to provide information about the cargo and how it should be handled.

For ease and speed of clearance through customs, packages should be marked and numbered to correspond exactly with the marks and numbers on the commercial invoice or packing slip. The marks and numbers on the invoice or packing slip should appear opposite the list of goods in each package, and the exact quantity of goods should be specified.

In addition, packages should be marked legibly and conspicuously with the name of the country of origin (unless specifically exempted from country of origin marking requirements) and any other markings required by the marking laws of China.

It is unlawful to import articles bearing trademarks owned by a Chinese citizen or corporation without permission of the Chinese trademark owner. Likewise, it is unlawful to import articles bearing Chinese trademarks if the foreign and domestic trademark owners are not parent and subsidiary companies or otherwise under common ownership and control, and if the trademark has not been recorded with customs.

Part III. Listening & Speaking 2

I Listening

1. Listen to ten sentences on the tape and write them down.

1)We will be responsible for the charges including any customs duties on export, as well as any

service charges on exporting goods.

2) I?m afraid it?ll be difficult for us to advance the time for shipment.

3) I?m sure that shipment will be effected according to the contract stipulation.

4) If the goods are not shipped within three weeks, we have to cancel the order.

5) Delivery would be a month from receipt of your L/C.

6) Surely you know that transshipment adds to the expenses and sometimes may delay the

arrival.

7) Shipping marks on the shipping packages can be classified into Shipping Marks, Indicative

Marks and Warning Marks.

8)Since we are in urgent need of goods, could you deliver 200 tons immediately?

9) Y ou cannot expect us to make delivery in such a short time, since it takes time to get the

goods ready, make out the documents and book the shipping space.

10) As far as I know, the liner space for Europe is fully booked up to the end of next month.

2.Listen to a passage, and do the exercises.

In China?s export business, FOB terms apply only in a small number of countries and regions which have signed agreements with China on the same delivery terms. The majority of countries does business on CIF or CFR terms and gets paid in letters of credit. This kind of export contract involves many links with complicated procedures and is associated with many aspects and departments.

Export procedures usually include:the establishment of an export contract, preparing export commodities, preparing documents, checking and changing documents, booking space, customs declaration, commodity inspection, insurance, loading, writing documents and settlement of exchange. Among them, the four procedures such as goods (preparing for export goods), documents (preparing documents, checking and changing documents), ships (booking space), payment (writing a document and settlement of exchange) are the most important.

Unit Seven

Part II Listening & Speaking 1

1. Listen to a passage and choose the best answer to each question.

Insurance is closely related to foreign trade. In international business, the transportation of the goods from the seller to the buyer by air, by land, or by sea is usually over a long distance and has to go through the procedures of loading, unloading and storing. This process involves various risks which may result in the damage or loss of the goods, and thus the inconveniences or even financial losses to both the seller and the buyer. To protect the goods against possible losses, before shipment, the buyer or the seller usually applies to an insurance company for insurance covering the goods to be transported.

International cargo transportation insurance refers to the fact that the insured covers insurance for the shipment with the insurer, i.e., the insurance company before shipment. The insured pays insurance premiums to the insurance company on the basis of the insured amount, level of coverage as well as the premium rate, in order to obtain an insurance policy.

The insurer shall compensate the insured for the losses of, and damage to the goods, if any, during the transportation within the scope of insurance coverage.

商务英语视听说听力原文

Unit 1 Task 2 M: Come in, please. W: Good morning, sir. I’m Karen Yang. M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please. W: Oh, is that your wife, Mr. Carter? She is so beautiful. M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind. W: Of course not. please go ahead. M: Well, can you tell me why you would like to work as a medical representative with us? W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change. M: Don’t you think it’s a pity for you to leave your present job? W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. W: By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance. W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays. W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like. W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based? M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London. Follow-up practice Cai: May I come in? Ms. Smith: Yes, please. Cai: Good morning, Madam. My name is Cai Ning. I am coming to your company for an interview, as requested. Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, Assistant Manager for the Personnel Department. Cai: Nice to see you, Ms. Smith. Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffee or tea? Cai: Tea is fine. Thank you. Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more

商务英语听力I课程标准

《商务英语听力I 》课程标准 一、课程基本信息 课程代码：180020 适用专业：商务英语学时数：36 学分：2 先修课程：无 后续课程： 《商务英语听力II》、《商务英语口语II》、《英语口译》 课程归口：商务英语专业 二、课程性质 本课程是商务英语专业的专业必修课。通过系统而专门的商务英语听力单项和综合训练，培养学生的快速反应、归纳、记录等能力，使学生掌握基本的听力技能，了解相关背景知识，为后续课程《商务英语听力II》和《英语口译》以及将来从事的涉外活动打下良好的听力基础。 三、课程教学目标 1、能力目标 ①能听懂英语国家人士就学生熟悉的题材所作的较为浅易的讲话和日常生活的交谈，要求学生能够抓住讲话和交谈的中心大意； ②能利用网络资源进行英语听说训练；能利用网络搜索、阅读相关资料； ③能基本听懂英语语速为每分钟150-200个词的商务英语涉外业务活动包括商务旅行、产品介绍、会展、接待、宴会等的一般交谈和简短讲话，辨别商务活动中讲话人的态度和语气，理解特定情景中

语言的含义； ④能选择听力材料中关键的词和句子并做简要笔记； ⑤能归纳并复述所听材料的大意; ⑥能快速反应所听材料中的数字、时间、地名等关键性信息； ⑦能在15 分钟内听写根据已学知识编写或选用的录音材料（词数140-160 个，共念四遍。第一、四遍的语速为每分钟80-100 个词，第二、三遍根据分句或句子停顿），错误率不超过10%。 2、知识目标 ①掌握英语听力训练的方法和途径； ②掌握预期、猜测、抓住要点和连贯记忆等基本的听力技能； ③了解从事商务活动中的文化差异，如饮食文化差异； ④掌握英语的连读方法和易混淆的音素； ⑤掌握和商务会议、商务旅行、商务宴请、产品推介等相关的商务英语术语和交际功能语言； ⑥掌握所听材料的背景知识。 3、素质目标 ①具备良好的自我学习与提升的能力； ②具备良好的理解能力、沟通能力和团队协作能力； ③拥有良好的职业道德，具备良好的抗压能力。

商务英语口译王艳答案

商务英语口译王艳答案 商务英语口译王艳答案 【篇一：商务英语阅读第二版(王艳主编)chapter1-4 课 后答案详解】 汉 chapter1 sluggish economy萧条的经济full employment 充分就业trade deficit 贸易赤字in-depth analysis深入的分析industrialized countries 工业化国家free-trade agreement 自由贸易协定 international specialization 国际专业化 product differentiation 产品差别 trade surplus 贸易盈余determinative factor决定性因素 chapter2 consumer-goods消费品 discount retailers折扣零售商brand equity品牌资产价值advertising budget 广告预算real-time sales data 实时销售数据sales promotion 促销 profit margin盈利scanner data 扫描数据 chapter3 privileged minority 享有特权的少数人gas station 加油站

marketing research 市场调查professional petence 专业技能 a sales point 卖点product design 产品设计 potential consumer 潜在顾客business disaster 商业灾难 chapter4 mobility of people 人口流动supplier works 供应商网络standardized items 标准零配件specialist manufacturing technology 特殊制造技术 plementary economies 互补经济体anti-japanese sentiment 反日情绪 foreign affiliates外方合伙人，外国附属公司go public 上市二、汉翻英 chapter1 经济双赢economic win-win关税壁垒tariff barrier 收入不平等 wage inequality劳动生产率labor productivity 解雇工人lay off works 生产要素factor of production 双边协议bilateral deal 回归分析regression analysis 市场准入market access 世界经济复苏world economic recovery chapter2 价格溢价price premium 基线销售base-line sales 减价price reductions广告支出advertising spending 营销组合marketing mix 销量溢价quantity premium

商务英语视听说听力原文

商务英语视听说听力原 文 Modified by JACK on the afternoon of December 26, 2020

Unit 1 Task 2 M: Come in, please. W: Good morning, sir. I’m Karen Yang. M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please. W: Oh, is that your wife, Mr. Carter She is so beautiful. M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind. W: Of course not. please go ahead. M: Well, can you tell me why you would like to work as a medical representative with us? W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change. M: Don’t you think it’s a pity for yo u to leave your present job?

商务英语听力

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Unit1 P8 1.我们认为你方的格力空调在这里会很畅销，希望很快收到你们的样品。 2．贵方若能报优惠价并保证收到订单后四周内交货，我方将定期订购。 3.如能报到岸价，折扣以及发货日期等详细情况，将不胜感激。 4.随函附上我方最新的产品目录及CIF 纽约报价单。 5.关于贵方9月29日的询价信，我方就如下产品报价，以我方最后确认为准。 6. 此盘5天内不接受就作撤销论。 7. 很遗憾，我们的价格和你方还盘之间差距太大，所以恐怕我方不能接受你方还盘。 8. 考虑到我们长期以来的贸易关系和友好合作，我方建议你方能接受保兑，不可撤销即期信用证。 9. 石油价格将在未来一段时间内继续下降。 10. 我们还想指出我们主要以承兑交单方式结账。 Unit1 P9 1.（我们正打算订购）We are thinking of placing an order for your Flying Pigeon Brand bicycles. We would be very grateful if you could make us an offer for 200 ones with details. 2. （上述询价已于）The above inquiry was forwarded to you on Oct. 10, but we haven’t received your reply yet. Your early offer will be highly appreciated. 3. （我方的冷冻食品）Our frozen foods have been shipped to many countries where they are received favorably. It would be to your advantage to try out a shipment. 4. （很抱歉，贵方）We are sorry to say that the goods required by you are out of stock for the time being. Therefore we are unable to make you an offer at present. 5. （我方于两个月前）We sent you our Quotation No. 44 two months ago, but we haven’t received any news from you. It would be advisable if you could make an early decision on this matter. 6. （所有报盘都以）All quotations, except firm offers, are subject to our final confirmation. Unless otherwise stated or agreed upon, all prices are without any discount. 7.（许多外国电讯）Many foreign telecommunications companies wish to come into the Chinese market such as AT &T, etc. the competition is very keen. I understand some companies are lowering their prices and offering technical assistance and after-sale services. 8.（很高兴我们）I’m glad that we have settled the price. 9. （我们至多只能再减）The best we can do will be a reduction of another 30 pounds. That’ll be definitely rock-bottom. 10. （我们正在仔细研究）We’re now studying your offer carefully, so we hope that you can keep it open till the end of this month. Unit1 P10

新视野商务英语视听说(第二版)第三单元 听力原文

Unit 3 Part 2 A: Good morning, Paper Mills plc. How can I help you B: Good morning. Can I talk to Pail Osman, please A: Who’s calling please B: Simon Weller, calling from Singapore. A: Well, Mr. Weller, I’m afraid Mr. Osman is not available at the moment. He has just left for a workshop. B: What time do you expect him back I need to talk with him. A: He told me he would come back in half an hour. Can I take a message or would you like to call him on his cellphone @ B: I’ll try his cellphone. Could you give me the number, please A: . B: Just let me check that. . A: That’s right. B: Thank you. Bye. Part 3 2. Operator: Hello, ABC Ltd. How can I help you Paul: This is Paul Jackson of Grandiose. Can I have extension 3421, please O: Certainly, hold on a minute, I’ll put you through. ￥ Roy: Louise Paulson’s office, Roy speaking. P: This is Paul Jackson calling. Is Louise in R: I’m afraid she’s out at the moment. Can I take a message P: Yes. Could you ask her to call me at 979-326-8965. I need to talk to her about the order; it’s urgent. R: Could you repeat the number please P: Yes, that’s 979-326-8965 and this is Paul Jackson. R: Thank you Mr. Jackson. I’ll make sure Louise gets this as soon as possible. P: Thanks. Bye. R: Bye. Part 4 。 Video 1 Receptionist: Hello, International sales. Schulz: Hello, this is Mr. Schulz here, calling from England. R: Yes, Mr. Schulz. Who do you want to speak to S: I’d like to speak to Mr. Matthews. R: Fine. Hold the line, please. I’m connecting you now.