文档库 最新最全的文档下载
当前位置:文档库 › 商务交际英语(2)期末复习资料.doc

商务交际英语(2)期末复习资料.doc

商务交际英语(2)期末复习资料.doc
商务交际英语(2)期末复习资料.doc

商务交际英语(2)期末复习资料

Part I. MULTIPLE CHOICE (10 小题,每小题2 分,共20 分)

Directions: Choose the letter indicating the best choice to complete each sentence or answer each question

1.Which of the following would make the best opening for a persuasive letter?

a.As a world traveler, would you please speak to our group on your life-changing experiences in

touring India?

b.Because of your varied experiences as an elementary school administrator, we would like you

to address the district's annual meeting of school principals.

c.Wc arc looking for a speaker for our meeting next month. I know you arc busy, but would you

consider being our speaker?

d? People who think they learned everything they need to know in kindergarten haven't heard you speak?

2.In writing instructions, which of the following should you remember?

a.What the intended readers already know.

b.What they need to know?

c.The terms they understan

d.

d.All of the above are essential.

3.A drawing is used to ____________ .

a.show geographic relationships.

b? emphasize details of an idea or procedure?

c.show lines of authority.

https://www.wendangku.net/doc/77450767.html,pare one or more quantities with another.

4.Which is not one of the three miscellaneous graphic and visual aids?

a.maps

b. photographs

c. objects

d. drawings

5.What is the most complex form of communication?

a.one-on-one communication b? communication in print

c? communication by e-mail d. telephone communication

6.Which of the following is a part of your image?

a.Level of sclf-confidcncc b? friendliness

c. appearance

d. all of the above are parts of your image

7.A barrier to effective listening could be ____________ ?

a.A bad mental attitude about the subject of the speaker.

b.A bad mental attitude about the speake匚

c.A loud noise?

d.All of the abov

e.

& To lead a meeting effectively, ____________ ?

https://www.wendangku.net/doc/77450767.html,e an agenda?

b.do not waste time by restating the objective of the meeting.

c.let the experts and extroverts dominate the discussion.

d? all of the above are effective ways to lead meetings*

9.In planning a manual, which of the following is most important to consider?

a.Your own experience with the topic of the manual.

b.What the intended readers need to know?

c.What you would like to teach the readers?

d.The placement of graphics and illustrations.

https://www.wendangku.net/doc/77450767.html,anization charts are used to ________ ?

a.show relationships

b.illustrate trends

c.explain steps of a complicated procedure

d.indicate proportions

11.Which of the following are internal customers for a worker in a flower shop?

a.The people who work at the dry cleaning establishment next doo匚

b.The truck drivers for the wholesale florist, from which the shop gets its flowers.

c.The woman who wants to put a poster in the window about a charity craft sale.

d.The man who orders flowers for his mother on Mother's Day.

12.Which of the following describes an appropriate way to receiver customers?

a.A secretary behind a big glass window occasionally smiles out upon the waiting customers.

b.Employees bustle through a front office; they assume waiting customers have been greeted by

the receptionist, even though she is not at her desk at the moment.

c.A woman behind a desk nods at people who come up to her desk while she talks on the phone,

then motions for them to be seated in a chair on the other side of the room.

d.A receptionist just inside the door greets everyone who enters, even though she is busy with

work at her desk.

13.The intimate zone of personal space is _______ ?

a.0 to 18 inches for North Americans but larger for Latin Americans

b.0 to 18 inches for North Americans but smaller for Latin Americans

c.18 inches to 2 feet for North Americans

d.12 inches to 18 inches for those from the Middle East

14.Which of the following is not part of the listening process?

a. Hearing?

b. Symbolizing?

c. Focusing?

d. Remembering?

15.Which of the following would be considered a short oral presentation?

a.A presentation to the Board of Directors.

b.A report on the progress of a very large, major project.

c.An introduction of a presenter at a social club?

d.None of the above would be a short presentation.

16.Which of the following will not provide a helpful influence on a meeting?

a. Be flexible?

b. Discuss ideas.

c? Use body language to your advantage.

d.All of the above will help provide a helpful influence?

Part II. TRUE/FALSE (10 小题,每小题2 分,共20 分)

________ 1 ? People tend to read parts of a manual instead of the whole thing.

________ 2. In a persuasive letter, the direct approach gets the best results.

________ 3. Your visual aids should always be titled.

________ 4. Providing quality customer service is vital to a company's success?

________ 5. An outgoing voice-mail message should be as detailed as possible?

________ 6. Color is a nonverbal environmental symbol that establishes mood.

________ 7. Hearing and listening are identical in their meaning?

________ 8. A supervisor might be more likely to read a process description instead of a set of instructions.

________ 9. The benefits of granting your request will be obvious to most readers?

________ 10. The reference to your graphic aid within the written text should come before the actual graphic aid appears?

________ 11. A pie chart is the appropriate graphic aid to use when comparing one or more quantities with another.

________ 12. Being informed of the reason for a delay may help customers wait more patiently?________ 13. A nod of the head up and down while saying "yes" is an example of a nonverbal symbol that substitutes.

________ 14. In a meeting, you send a message about who you are, your abilities, and your competence.

Part III QUESTIONS AND SHORT ANSWERS (5 小题,每小题2 分,共10 分)

1.What kind of description writing requires a step-by-step description?

ANS:

2.What is customer service?

ANS:

3.n It's not what you say, but how you say it that counts" is a statement that reflects the importance of what area of nonverbal communication?

ANS:

4.What are the important symbols in an oral presentation?

ANS:

5.What type of resume can be placed on the Internet?

ANS:

6.In planning a set of instructions, whose knowledge determines the technical level, the writer's or the reader's?

ANS:

7.How many sets of data should you present in one bar graph at most?

ANS:

8.What nonverbal symbols compose your image?

ANS:

9.How can a presenter know if his or her presentation is successful?

ANS:

10.What are the two methods for organizing resumes?

ANS:

Part IV READING COMPREHENSION (10 小题,每小题2 分,共20 分)

Part V TRANSLATION (3段短文,每段5分,共15分)

1. A sales letter tries to persuade a potential customer to purchase a product or service? Like

other persuasive messages, it involves gaining the reader's attention, establishing a need, showing how a product or service will meet that need, presenting supporting information, and providing for an easy way for the reader to respond? A sales letter might appeal to readers1 senses by describing how something looks, sounds, feels, smells, or tastes? This appeal can range from the warm, cinnamon smell of apple pie to the silky feel of a new blouse.

2.Face the audience when using your visual aids. Audience members prefer to see the front of you. When you speak, they can hear you better if you are facing them rather than the screen behind you. When using a pointer, hold the pointer in the hand closest to the visual aid to avoid turning your back to the audience. Read from your transparency while facing the overhead projector (and thus your audience) rather than turning around to read from the screen. Likewise, read from your computer monitor rather than turning toward the projected image as you speak.

3.Within two days after the interview, you will want to write a brief follow-up letter to the interviewer, thanking him or her for the interview. If you are sure you want the job, indicate your interest? Follow-up letters are courteous and thoughtful, and they bring your name before the interviewer agai n.

4.Instructions tell readers how to do something. Manuals are sets of instructions combined with explanations, descriptions, definitions, and other related information. Both instructions and manuals should provide all the guidance reader need in order to carry out the tasks? Your challenge is to write instructions and manuals that arc so inviting and easy to use that people decide to read and follow them.

5.Spoken or written symbols make up the verbal part of a message and are accompanied by nonverbal symbols? However, a nonverbal message may not have a verbal counterpart?Nonverbal symbols——body language, appearance, touch, space, time, voice——exist in written and oral communication as well as in the environment.

6.Preparing formal oral presentations is challenging. A long speech may last from 20 minutes to more than an hour. As part of your preparation, determine the objective of your speech, analyze the audience, determine the time available for the speech, gather information, and determine the appropriate mode of delivery.

7.Too much confidence can hurt you. If others see you as cocky, inflexible, or as a “know it alF\ they will see you as self-centered and unrealistic about your own abilities. They will probably respond to you negatively and with serious questions about your "ability to work with others" or your "ability to get the job done.55

Part VI WRITING (共15 分)

参考答案:

Part I. MULTIPLE CHOICE (10 小题,每小题2 分,共20 分)

Ld 11.b 2. d 3. b 4. c 5. a 6. d 7. d &a 9. b

10.

Part II. TRUE/FALSE (10 小题,每小题2 分,共20 分)

l.T 6.T ILF

2.F

3.T

4.T

5.F 7.F &T 9.F 10. T

12.T 13.F 14. T

Part III QUESTIONS AND SHORT ANSWERS (5 小题,每小题2 分,共10 分)

1 ? What kind of description writing requires a step-by-step description?

ANS: a process description

2.What is customer service?

ANS: the performance of activities to ensure customer satisfaction

3.M Ifs not what you say, but how you say it that counts'* is a statement that reflects the

importance of what area of nonverbal communication?

ANS: voice or paralanguage

4.What are the important symbols in an oral presentation?

ANS: (a) vocal qualities, (b) nonverbal symbols, and (c) visual aids

5.What type of resume can be placed on the Internet?

ANS: on-line resume

6.In planning a set of instructions, whose knowledge determines the technical level, the

writer's or the reader^?

ANS: the reader's

7.How many sets of data should you present in one bar graph at most?

ANS: four

8.What nonverbal symbols compose your image?

ANS: level of confidence; friendliness; sincerity; appearance; and body actions or eye contact, facial expressions, gestures, and posture.

9.How can a presenter know if his or her presentation is successful?

ANS: read the feedback

10.What are the two methods for organizing resumes?

ANS: reverse chronological order and functional order

Part V TRANSLATION (3段短文,每段5分,共15分)

1.销售信函试图说服潜在的顾客购买产品或服务。正如其他说服性信息一样,销售信函应包含赢得顾客的注意力,设定某种需求,并表明一种产品或一项服务如何能满足顾客的需求, 展示信息加以证实,捉供方便顾客反馈的方式等内容。销售信函可能通过描述某一物体的外表、声音、触觉、气味或味道来吸引读者。这种感染力可能是热乎乎的苹來派的肉桂香味, 或新衣服的丝绸般感觉。

2.当你使用视觉辅助手段是,要面对听众。听众愿意看你的正血。当你说话时,正对听众而不

是正対你身后的屏幕,这样听众会听得更清惣。当你使用指示棒时,要拿在靠屏幕侧的手里,以避免背对听众。当你使用投影仪时,要面对投影仪从胶片上读(这样你也就面对听众了),而不要转身阅读屏幕。同样,当你讲话时,要从电脑屏幕上阅读而不要面向投影影像。

3.面试两天Z后,你对能会想些封后续短信给面试者,向他/她给予面试表示感谢。如果你肯定自己想得到那份工作,在信屮说明你的兴趣。跟踪信函会显示你很有礼貌并考虑周到, 它们会使面试者再次冋想起你的名字。

4.使用说明告诉读者如何做某事。操作手册是一套带有解释、描述、定义和其他相关信息的使用说明。使用说明和操作手册都应该像读者提供完成任务所需要的信息。你的目标是写出既吸引人乂易懂的使用说明和操作手册,使人们乐于阅读并能照章行事。

5.口头和书面符号组成信息的言语部分,它们伴有札I应的非言语符号。然而,一个非言语信息可能并没冇与其对应的言语信息。非言语符号——体态,外貌,触摸,空间,时间,声音——存在于卩面和口头的交流中,也存在于环境中。

6.准备止式的口头陈述是冇挑战性的。一次较长的讲话町能会持续20分钟到一个多小时。作为准备工作的一部分,你要确定陈述的目的,分析听众,确定陈述的时间,收集信息,并要确定陈述的恰当方式。

7.过分的自信会伤害到你。如果别人认为你骄傲自大,固执己见,或者无所不知,他们就会认为你以白我为中心,对白己的能力存在不切实际的看法。他们很可能对你做出负面的反应,而且很怀疑你“与他人合作的能力”和“完成工作的能力”。

商务交际英语(1)

一、单选题 1、 Which of the following is NOT an external barrier to communication? A、Motivation or interests. B、Environmental factors such as lighting and heat. C、 A closed or authoritarian climate. D、An open climate in which communication flows easily. 答案:A 2、Instead of making judgments based on stereotypes, you should A、develop your own groups into which to categorize people B、learn to understand people as individuals C、judge people according to their appearance D、assume similarities and differences based on a persons cultural background 答案:B 3、The sender signs his or her initials or name to a memo to indicate that he or she A、is in a high-level position B、wants and immediate reply to the memo C、has read the memo D、wants the memo filed 答案:C

商务交际英语任务(assignment)

商务交际英语(二) Assignment ● You work in the Sales Department of an international company. Manuela Garcia, an important client, is visiting your company for a day. There are some changes to the itinerary you sent her last week. ● Write a letter of 120 - 140 words to Ms Garcia, using the original itinerary and your handwritten notes, informing her of the changes. Proposed itinerary for one-day visit of Manuela Garcia Wednesday 20 October 11.00 John Sallis to meet Ms Garcia at airport 11.30 Arrival at company John Sallis to give Ms Garcia an introductory tour of company 12.30 14.00 ( Carol Snape Tom McAllister Sue Smith Manuela Garcia ) 15.30 Coffee break 16.00 18.00 John Sallis to take Ms Garcia to the airport 19.30 英语老师:周俐 2012年10月17日(第七周) (作业于10月26日前上交给我)

有用的商务交际英语句子吐血推荐

标题:有用的商务交际英语句子吐血推荐 关键词:商务交际英语 导读:在商务交际活动中,在正式场合注意自己的言行是非常有必要的。这也是为什么我们要学习商务交际英语的原因,大家都不希望自己因为无意的语言上的过失,就大大降低在客户心中的形象吧! 说到不少历史上的文学家,好像有不少人都无法适应上流社会的生活。这些人,有很多都晚景凄凉。这也不是说大家都必须要去迎合社会潮流。不过我们想要再社会上获得更好的地位以及在工作上有突破,掌握适当商务交际英语是必须的! 下面就为大家介绍一点我苦心收集的商务交际英语句子吧! 1、在谈那个问题之前我想对您刚才讲的话谈点看法。 Before we turn to that issue, I wish to make a few comments/remarks on your presentation. 2、您对此事怎么看呢? I wish to benefit from your views on this matter./ What is your view on this matter?/ How do you see this matter? 3、我想接着刚才的问题讲下去。 I will pick up where we left off just now. 4、我方对这个问题有异议。 We take exception to this question. 5、这个日期贵方觉得合适吗? I wonder if this date would be suitable for you? 6、不知你们上午谈的怎样? I wonder how the meeting went this morning? 7、我一定向他转达您的问候和邀请。 I’ll surely remember you and your invitation to him. 上面就是我精心为大家准备的商务交际英语句子,与我们学习日常口语是有很大的不一样的。在正式场合不仅仅只是穿一套西装就能够应付一切的,更重要

商务交际英语[1] 开篇案例

商务交际英语[1]开篇案例 Chapter1 Sending the Wrong Message Three months ago, Anna Washington graduated from Winston Business College. Upon graduation, she obtained her first full-time job with IBM. Needless to say, she was very excited about the opportunity. As the receptionist in the foyer of a new building, Anna works in an attractive setting. She has the opportunity to greet most employees, including upper management, and customers as they enter the building. She answers incoming calls and forwards them to app ropriate individuals. Anna’s computer is equipped with the usual software—word processing, spreadsheets, databases, presentation graphics, and games. She has email and Internet access as well. Anna sometimes uses her word processing software when the secretarial staff has too much work. While this opportunity doesn’t happen too often, she enjoys it when it does come. After three months, Anna’s job has lost some of its appeal. She does not greet employees with the same enthusiasm as she did at first. Neither do her fellow employees respond as enthusiastically to her greetings. Her supervisor becomes irritated when she finds errors in the documents Anna has keyed. Answering incoming calls has become routine, almost boring. Recently, Anna sent an e-mail to a friend about personal business and her supervisor caught her. Today, Anna was bored and decided to play Solitaire. She was in the middle of her first game when her supervisor became upset and lectured Anna as several people, including a member of upper management, walked by. Obviously, Anna was very embarrassed. 译文: 第一章错误信息的发送 三个月之前,Anna Washington 从Winston 商学院毕业了。一俟毕业,她就获得了在IBM公司的全日制工作。获得这个机会的她很兴奋。 Anna的工作是接待员,负责接待来访者,接听电话等。她的工作地点在一栋新楼的前厅,环境很吸引人。Anna有机会向大多数职员打招呼,其中包括上层管理人员,以及进入这栋楼的许多顾客。Anna接听打进来的电话并转给有关人员。Anna的计算机安装了几种 常见的软件——文字信息处理(word processing), 空白表格程序(spreadsheets),数据库(databases=databank), 还有一些电脑游戏,如:纸牌(Solitaire)、红心大战(Hearts)、空档 接龙(FreeCell)和扫雷(Minesweeper)。Anna还可以收发电子邮件,上网。Anna有时会用 文字信息处理帮助工作太多的秘书。然而,这种机会不太多,不过Anna喜欢干这类工作。 三个月后,Anna的工作兴趣减退了。她与职员们打招呼时已经失去了刚来时的热情,回应Anna招呼的职员们也没有那么热情了。当上司在Anna录入的文件里发现错误时,她 的上司生气了。Anna接听打进来的电话也程式化得让人厌倦。 最近,Anna给朋友发去了一份电子邮件谈私事,她的上司发现了她的错误。她的上司当时没有说什么,但是Anna知道她不高兴。今天,Anna有点烦闷,决定玩电脑上的纸牌 游戏。她一局还没有玩完她的上司就带来一份文件让她录入。Anna的上司生气了,当着过往的人,其中还有上级管理层的一位成员,训斥了Anna。很明显,Anna非常尴尬。

完整word版商务交际英语1期末复习

《商务交际英语(1)》期末复习 一纸开卷 一、选择题(每小题2分,共20分)主要测试学生对基本概念的理解和应用,参考练习册每章的第一部分练习。 如: 1.Which of the following describes a memo written to a president from a department supervisor? A A.Upward, formal, internal 2.Which sentence contains five W's? B B. New employees should report at 8:30 a.m. on Monday, October for an orientation session. 3. Which of the following main ideas should be communicated in a business message in indirect order? D D. Your library books are overdue and a fine has been assessed. 4. Which of the following describes a cross-cultural communication situation? C C. A receptionist speaks slowly to a client who speaks with a heavy accent. 5. Instead of making judgements based on sterotypes, you should B B. learn to understand people as individuals 6. A key to receiving honest feedback is C C. the sender's attitude 7.An agenda is B B. the order of business to be discussed during a meeting 8. Which of the following should be used for a message that is to provide information for a group of people (some are inside the company and some are outside)? C C. A report 9. Which of the following statements promotes goodwill by using courteous words? D

商务交际英语(1)第1次形成性考核答案与讲评

商务交际英语(1)形成性考核作业 商务交际英语(1)第1次形成性考核答案与讲评 (Chapter 01-02) Chapter 01 Communicating in Y our Life (T) 01.The purposes of communication are to establish goodwill, persuade, obtain or share information, establish personal effectiveness, and build self-esteem. (Chapter 1) (F) 02. The key parts of the communication process are only sender, message, and receiver. (Chapter 1) The key parts of the communication process are sender, message, receiver, feedback, and channel. (T) (T) 03. Two media are employed when sending communications—speaking and writing. (Chapter 1) (F) 04. Two media are employed when receiving communications—speaking and writing. (Chapter 1) Two media are employed when receiving communications—reading and listening. (T) (T) 05. To communi cate effectively, the sender must use audience analysis, examine the message’s environment, and encourage and interpret feedback. (Chapter 1) (F) 06.To communicate effectively, the receiver must use audience analysis, examine the message’s environment, an d encourage and interpret feedback. (Chapter 1) To communicate effectively, the receiver must read and listen effectively. (T) (T) 07. The forms of communication are external and internal and formal and informal. (Chapter 1) (F) 08. External communication originates within an organization and is sent to receivers within the organization. (Chapter 1) External communication originates within an organization and is sent to receivers outside the organization. (T) (T) 09. Internal communication originates within an organization and is sent to receivers within that organization. (Chapter 1) (F) 10. Informal communication travels through established lines of authority, but formal communication does not follow these lines. (Chapter 1) Formal communication travels through established lines of authority, but informal communication does not follow these lines. (T) (T) 11. The two types of communication barriers are external and internal. (Chapter 1) (F) 12. Information is important, but the key is how to learn it. (Chapter 1) While learning information is important, the key is its application. (T) (T) 13. Equipment used to create a document includes computerized work stations, scanners, and voice recognition equipment. (Chapter 1) (F) 14. If the receiver is ill, listening skills are positively affected. (Chapter 1) If the receiver is ill, listening skills are negatively affected. (T) (T) 15. Documents may be stored on hard disks, USB, microforms, or optical disks. (Chapter 1)

商务交际英语口语锦集

商务交际英语口语锦集 久仰! I ve heard so much about you. 好久不见了! Long time no see. 辛苦了! You ve had a long day.Youve had a long flight. 尊敬的朋友们! Distinguished/Honorable/Respected friends 阁下(多用于称呼大使) Your Excellency 我代表北京市政府欢迎各位朋友访问北京。 On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing. 对您的大力协助,我谨代表北京市政府表示衷心的感谢。 On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance. 在北京过得怎么样? How are you making out in Beijing? 我一定向他转达您的问候和邀请。

Ill surely remember you and your invitation to him. 欢迎美商来北京投资。 American businessmen are welcome to make investment in Beijing. 欢迎多提宝贵意见。 Your valuable advice is most welcome. 不虚此行! Its a rewarding trip! 您的日程很紧,我们的会见是否就到此为止。 As you have a tight schedule, I will not take up more of your time. 请代我问候王先生。 Please remember me to Mr.Wang. 感谢光临! Thank you so much for coming. 欢迎再来! Hope you’ll come again. 欢迎以后多来北京! Hope youll visit Beijing more often. 请留步,不用送了! I will see myself out, please. 多保重!

商务交际英语上考试题型说明

商务交际英语上考试题型说明 考试题型与复习资料的一致,共五大题,各大题分值说明如下: I.Choose the best answer,10题,每题2分,共20分 II.True or False, 10题,每题2分,共20分 III.Answer the questions, 4题,每题5分,共20分 IV.Translation, 4题,每题5分,共20分 V.写作题,1题,共20分 商务交际英语上册2011复习资料 I Choose the correct answer 1. What five roles must team members fill in order to create an effective team? A. A leader, challenger, doer, supporter. B. A leader, challenger, doer, thinker. C. A leader, challenger, doer, thinker, supporter. D. A leader, challenger, doer, teacher. 2. What does “heterogeneous” and “homogeneous” mean? A. Dissimilar and domestic. B. Dissimilar and creative. C. Dissimilar and similar. D. Dissimilar and harmonious. 3. Virtual team means the one_____. A. Whose members share a physical work space. B. Whose members don’t share a team spirit and belong to different department. C. Whose members don’t share a physical work space but communicate with communication technology. D. Whose members don’t have identity but communicate with communication technology. 4. What is the short term for memorandum? A. Memor B. Memorand C. Memorandum D. Memo 5. What is the opposite phrase to “closed and authoritarian climate” ? A. Open climate

商务交际英语(2)考试样题

湖南广播电视大学开放教育英语专业专科 商务交际英语(2)考试样题(开卷) 注意事项 一、将你的准考证号、学生证号、姓名及分校(工作站)的名称填 写在答题纸的规定栏内。考试结束后,把试卷和答题纸放在桌上。 试卷和答题纸均不得带出考场; 二、仔细读懂题目的说明,并按题目的要求答题。答案一定要写在 答题纸的指定位置上,写在试卷上的答案无效; 三、用蓝、黑圆珠笔或钢笔答题,使用铅笔无效。

Part I MULTIPLE CHOICES (10小题,每题1分,共10分) Directions: Choose the letter indicating the best choice to complete each sentence or answer each question: 1. What is the main purpose of a process description? A. To enable the reader to describe things. B. To explain how something works. C. To describe what an object looks like. D. To describe the parts of a mechanism. 2. Which of the following is required in all graphic aids? A. A unique number for referencing purposes and a title. B. A title and a graphic. C. A title and a source line. D. A unique number and a source line. 3. The main difference among transparencies, slides and computer presentations is______. A. in how your audience sees the visual aids B. in the time you use to prepare the visual aids C. in how many visual aids your prepare D. in the computer program you use to prepare the visual aids 4. Which of the following is a good example of an apology made to a customer for a mix-up in an order? A. “I’m sorry about that. Let me see what you should have received and I’ll fix it for you.” B. “Oh I’m sorry, that must have happened during the night shift. I can fix that for you.” C. “Well, I didn’t take your original order, but I can place a new order for you.” D. “Oh, one of the trainees probably input the order incorrectly. Sorry about that.” 5. What is especially important when talking on the telephone? A. Speaking clearly. B. Speaking more loudly than usual. C. Avoiding distractions. D. Using a conversational tone. 6. When a verbal message and a nonverbal message disagree with each other, most of the time we ______. A. believe the verbal message B. believe both C. believe the nonverbal message D.are confused 7. Effective listeners ______. A. share the responsibility for communicating with the sender B. listen and focus elsewhere if they already know about the topic C. evaluate the sender and act accordingly D. take notes on everything that is said 8. The three main parts of an oral presentation are ______. A. an anecdote, a body and a summary B. an introduction, a body and a summary

商务英语交际说明

《商务交际英语(上)(下)》课程说明 一、教学要求 “商务交际英语”是开放英语专科商务方向的省开课程。本科程终结时,学生应掌握一般的商务活动中基本的书面和口头交际技能,具体要求是:能听懂一般商务活动中的电话、产品展示、谈判、会议发言等,能基本把握言语者的态度和意图;能用基本正确的英语进行一般商务活动,如社交活动、展示产品和业务谈判,筹备商务会议,或作会议发言;能为读懂主要英语报刊、杂志有关商务活动的一般性报道和评论文章打好基础;能草拟或翻译一般性商务材料,包括公函、公务报告、简历和填写表格等。 二、本学期面授课安排 商务交际英语(1):3,4,7,9,10,11,12,13,14,15,16 周日上午8:30 ——11:30, 其中第9,15周为网上答疑时间 商务交际英语(2):3,4,5,7,8,9,10,11,12,13,16 周五17:30 ——19:50,其中第8,13周为网上答疑时间 三、教学内容 按照本课程的主要教学目的和学习内容,本课程选用的教材是美国汤普森出版社2001年出版的《商务交际英语》(第3版)一书。

该教材的主要教学内容是: 第1章日常生活中的交际活动 交际活动的重要性和作用 交际活动中参与者的责任分工,交际形式和可能出现的交际障碍电子交流 第2章多样化的工作环境中的交际 国际国内的文化差异 有效的跨文化交际 有效的团队合作 第3章写作风格 设计和组织信息 谋篇布局,遣词造句 编辑和校对全文 第4章备忘录和E-mail的写作 内部交流的有效载体 格式和有效写作 避免弊病 会议文件的写作 第5章给客户和顾客的信函 挑选好格式 用合适的语气 第6章商务报告的写作

商务交际英语1历届考试的所有翻译题

V . TRANSLATION (3段短文,每段5分,共15分) Translate the following passages into Chinese: 36. Meetings are an important method of exchanging information in any business setting. There are board meetings, conferences, training sessions, and staff meetings. A meeting may consit of a supervisor and one employee, a group of colleagues, or employees and their vendors or clients. A: 会议是商务环境中一种重要的交流信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一组同事、或业务员以及他们的供货商或客户所组成。 37. Before wirting a report, you must do some preliminary work. Even if you are simply reporting facts, you must gather those facts and then arrange them in an easy-to-follow, logical sequence. A: 开始撰写报告前,必须先做一些准备工作。即使是简要报告情况,也必须收集有关材料,然后进行整理使之合乎逻辑,容易理解。 38. In a personal setting, listening deepens relationships. The power of listening in our personal relationships is immense. When we listen to someone, we are saying nonverbally, “You are important.”The failure to listen sends a message to a person that he or she is unimportant. A: 在社交场合,聆听加深人际关系。聆听的能力在人际关系中非常重要。当我们听某人讲话的时候,我们是用非言语方式在说,“您很重要。”不听人讲话所发出的信息是他/她不重要。 IV . TRANSLATION (4段短文,每段5分,共20分) Translate the following passages into Chinese: 31. Complete business messages often include five Ws: who,what,where,when and why. Many business messages require several paragraphs to cover the five Ws. Adjust the message for your receiver. In some cases, the receiver may not need all five pieces of information. A: 完整的商务信函常常包括五个W:who(人),what(事、物),where (地点),when(时间)以及why(原因)。许多商务信函需要好几个段落来阐明这五个W。要根据对方的情况来调整你的信函。在有些情况下,对方 也许不需要全部这五个方面的信息 32. Business letters are used to communicate written messages to persons outside an organization. Letters are also used to communicate formal written messages to employees within an organization. Business letters are considered to be more formal than memos. A: 商务信函是用于与机构外部的人员交流的一种书面形式。商务信函还可 用于机构内部雇员之间的正式的书面檔交流。商务信函被认为比便笺更正 式。 33. Most business reports are informal reports and have one or two purposes.They present information that has been requested, or they analyze a problem and report the findings. The organization and the format of these reports vary depending on the nature of the message and the people who will receive them. A: 大多数业务报告都是非正式报告,且只有一两个目的。它们提供所要求 的信息,或分析问题并报告调查结果。这类报告的结构和形式随信息性能和 阅读者的不同而变化。 34. Good business communications use concise words. Concise means brief, to the point, or short. Concise words, however, are comprehensive; they carry the writer' s full meaning. A: 好的商务交流中,要使用简洁的词语。简洁的意思是简、短、扼要。但 是,简洁的词语也是意思完整的,并表达了作者的全部意思。 V. TRANSLATION (3段短文,每段5分,共15分) Translate the following passages into Chinese: 36. Successful teams are made up of individuals who have different backgrounds. In an organization, effective work teams have to be based on function, purpose, or individual expertise rather than on personality. 成功的团队是由北京各异的人组成的。在一个机构里,组建工作高校的 团队要考虑的是其功能、目的、或是各人的专业特长,而不是个性。 37. To cut down in wordiness, use the active voice rather than the passive voice. Using the active voice helps you be direct and keeps your sentences from being too wordy. 为了避免啰嗦,要使用主动语态,而不要使用被动语态。使用主动语态有助 于直接表达你的意思,也可以避免句子过于冗长。 38. Formal reports are more complex and longer than informal reports. Because of this complexity, you may spend more time organizing and writing a formal report than you would prepare an informal report. Formal reports may be used when writing to the top management of an organization. 正式报告比非正式报告的篇幅长且复杂。由于其复杂性,在组织和写作一份 正式报告时,你会比准备一份非正式报告花更多时间。向机构的最高领导层 报告时,可能要撰写正式报告。 V. TRANSLATION (3段短文,每段5分,共15分) Translate the following passages into Chinese: 36. Your ability to establish and build relationships affects every aspect of your life. Whether in your social, academic, or professional life, this ability determines the depth of your relationships with your friends, loved ones, family, classmates, and coworkers. 建立关系的能力会影响到你生活的各个方面。不论是在社交、学业和职业方 面,这种能力都决定着你与你的朋友、你所爱的人、你的家人、同学、同事 的关系的紧密程度。 37. Memos are messages that supervisors and peers will use to judge your on?the?job performance; therefore, use them with care. Also, choose carefully the people to whom you send these internal documents. The content and tone of your memos must not be offensive to anyone. Knowing how and when to use memos is critical to success in your career. 备忘录是你的主管和同事用以评价你的具体工作业绩的一种依据;所以,要 谨慎地使用备忘录。同样,还要仔细选择你把这些内部檔送给谁。你的备忘 录的内容和语气决不能令人厌恶。懂得何时和如何使用备忘录对你的职业生 涯的成功是很关键的。

商务交际英语(1)第3次形成性考核作业

商务交际英语(1)形成性考核题 商务交际英语(1)第3次形成性考核作业 (Chapter 05-06) I. True or False Chapter 05 Writing Letter to Y our Clients and Customers ( ) 01. In the block format of letter formats, all lines begin at left margin. (Chapter 5) ( ) 02. Paragraphs in the modified block format are always indented. (Chapter 5) ( ) 03. The salutation and complimentary close are omitted in the simplified block format. (Chapter 5) ( ) 04. Each line in the envelope address is separated by one double space. (Chapter 5) ( ) 05. Use the indirect order for letters with a positive message. (Chapter 5) ( ) 06. In routine requests, the receiver views the main idea of the letter neutrally. (Chapter 5) ( ) 07. All goodwill letters require supporting information. (Chapter 5) ( ) 08. In an order letter, some of the supporting information should be placed in tables. (Chapter 5) ( ) 09. A claim letter should be written in the indirect order when the sender asks for a refund. (Chapter 5) ( ) 10. A letter is a format that is common in the business world. (Chapter 5) ( ) 11. The standard parts of a letter include a dateline, letter address, salutation, body, complimentary close, writer’s name and title. (Chapter 5) ( ) 12. The three acceptable letter formats are called block, indented and simplified indented. (Chapter 5) The three acceptable letter formats are called block, modified block and simplified block. (T) ( ) 13. Letters that contain a negative message are written in indirect order. (Chapter 5) ( ) 14. Letters with a neutral or positive message are written in the direct order. (Chapter 5) ( ) 15. When giving the negative message, the sender should avoid using positive language. (Chapter 5) Chapter 06 Planning Reports ( ) 01. The first step in writing a report is to identify the problem and the report’s objective. (Chapter 6) ( ) 02. Identifying the scope of a report enables the report writer to determine how much money to spend on gathering facts. (Chapter 6) ( ) 03. When outlining an information report, the writer must always arrange the facts in geographical order. (Chapter 6) ( ) 04. A hypothesis is a possible cause or explanation for a problem. (Chapter 6) ( ) 05. When planning an analytical report, the author’s preliminary outline will probably be identical to the one he will use to write his report. (Chapter 6) ( ) 06. Primary research involves gathering fresh data. (Chapter 6) ( ) 07. Secondary research involves locate data that already been gathered and reported. (Chapter

相关文档