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高考英语应用文写作 抱怨信投诉信【解析 模板 范文】

高考英语应用文写作 抱怨信投诉信【解析 模板 范文】
高考英语应用文写作 抱怨信投诉信【解析 模板 范文】

应用文写作:抱怨信、投诉信

在当今商品经济时代,商品买卖活动非常普遍。在日常生活中,人们常会遇到对所购商品质量或售后服务不满意的情况,这时可以写投诉信(A Letter of Complaint )求得解决。投诉信与普通书信的格式基本相同。但要注意的是,写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤,因此写信时一定要注意态度诚恳、直截了当。

一、一封投诉信应包括三个最基本的方面:

1.投诉内容。一般放在信的开头。常用的表达法有:

I am writing to you about... which I received/bought ...

I am going to complain about ...

I am sorry to have to return with this letter... which I received/bought...

2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有:

When we checked..., we noticed...

When I took... out of the bag and examined... closely, I found...

When I unpacked... and tried to use it, it did not work.

3.希望得到的结果。常用的表达法有:

Please let me know what you intend to do in this matter.

I am returning... under separate post and look forward to receiving a full refund of...

In view of the inconvenience that this has caused, I feel you should...

二、具体细节

1 / 8

①首段:注意客观礼貌

a. 自我介绍;

b. 引出投诉内容

c. 表明目的要求。

②主体:展开说明投诉原因、具体理由或后果,注意内容充实,符合交际习惯。

a. 详细说明情况,中肯提出问题;

b. 提出改进建议,表明希望如何解决;

c. 拓展题目内容,尤其要强调如何问题不解决所带来的后果。

③尾段:提出解决方案,不用展开,注意公平公正、礼貌原则。

a. 表达强烈愿望,希望上述问题得到迅速恰当的解决;

b. 有时可就问题的解决限定时间;

c. 对有关人员的努力表示感谢;

d. 希望尽快得到满意答复。

文章的整体框架按照上述标准进行,具体到没一句的把握则如下:

第一部分:提出抱怨并表示遗憾

(1) 很抱歉打扰您,但我必须郑重提出投诉。

I am sorry to trouble you but I am afraid that I have to make a serious complaint.

(2) 我很遗憾地告诉你投诉有关…….的事由。

I am s orry to tell you that there should be cause to complain about …

2 / 8

(3) 我真的很讨厌抱怨,但最近有一件事情确实令人烦心。

I really hate to complain, but one thing is really disturbing now.

(4)I’m writing to bring your attention to the problems I have had with …

第二部分:阐述问题发生的经过

第三部分:指出问题引起的后果

(1) 噪音影响我的睡眠,使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次The noise disturbs my sleep so that I can’t concentrate on my work during thework time, and as a result, I have made several mistakes these days.

(2) 在这样(嘈杂)环境下我无法进行研究,我需要一间安静的房间。

For me this environment is very difficult to make studies and I need a quiet room.

第四部分:提出批评及处理的意见或敦促对方采取措施

(1) 我认为是你认识到……的时候了。

I think it’s high time that you realized ….

(2) 我们深知你们并不经常出错,但我们希望能确保这类差错不再发生。

We know that you are not generally careless, but we should like your assurance that this will not happen again.

(3) 我必须正告贵方,除非对目前状况采取措施,否则我将被迫诉诸法律。

I must warn you that unless you do something about the situation, I will be forced to take legal action.

3 / 8

(4) 坦率地所,我不再准备忍受这种状况。

Frankly, I am not prepared to put up with the situation any more.

(5) 如果您能尽快调查此事,我将不胜感激。期待您尽快回复。

I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply.

(6) I hope you will take steps to rectify(改正)this situation soon.

(7) It is high time you took some measures to solve…

(8) I sincerely hope such things will never take place again.

(9) You must rectify the situation, or I will take it to the court.

(10) If you can’t give me a satisfactory answer, I will complain i t to the Consumer Association

三、小模板

①Date,

Dear …,

I am writing to complain about…

I trust you willtake my complaints seriously and.. If it is not properly settled, I would ask you to give back my money, or I would complain to the concerned authorities.

Yours sincerely,

②Date,

Dear …,

4 / 8

I am writing to inform you that I find…unsatisfactory…..

I hope you attach importance to this matter, and help settle it as soon as possible.

Yours sincerely,

三、范文

【范1】

Dear Sir,

I am writing to you about a typewriter I ordered from you on 13 March, 2003.

When I unpacked the machine and tried to use it, I found the backspace key didn't work. Looking it over, I also found the line space regulator has been cracked.

As you know, the machine is unconditionally guaranteed for a year. Since you have no service man in this city I am obliged to return it to you. I hope you can send me a new one within a few days.

Yours truly,

Wang Ping

[点评]这是一封要求调换打字机的信。作者首先说明了要投诉的商品是一台打字机。接着作者抱怨了打字机的质量问题:退格键坏了,行距调节器破裂。由于打字机是无条件保修一年,而本市又没有维修人员,作者最后要求调换产品。信中列举的质量问题符合实际,调换的理由充分,作者的态度诚恳,因而调换的要求是合理的。

5 / 8

【范2】

假设你是李强,请你就本校图书馆的状况给校长写一封信,内容应涉及图书馆的藏书数量和更新状况、环境、服务等,可以是表扬,可以是批评建议,也可以兼而有之。

A Letter to the University President about the Library Service on Campus.

January 6th, 2006 Dear Mr. President, I am writing to express my concern over the Library service on the campus.

As a major in English, I find that most of the books in English in the library are outdated. So far, I have not come across a single book published after 1995. As a result, we fail to get the latest information of academic development both at home and abroad. In addition, the light in the reading room is far from bright, which does harm to our eyes. Worse still, there is no air-conditioning and we are sweating heavily still while reading. Last but not least, the newly developed electronic information system does not work well and needs further improvement. A great number of books should have been listed in the system.

There is no denying that the library has helped us a lot. But it is in urgent need of improvement. When im-proved, the library is certain to provide much more help with our study.

Thank you for your time. I am looking forward to your reply.

Yours sincerely,

Li Qiang

6 / 8

【范3】

Directions: Write a letter to complain about the bad service you have received

①Dear manager,

I am writing to show my great anger about the bad service I encountered in your department store last Sunday. That saleswoman (No.411) was by no means patient enough to answer my questions about the products. She was so eagerly talking with her friend that she just turned a deaf ear to my questions. I felt disappointed that such bad service could have happened in a so-called five-star department store.

I hope y ou do something to stop such things happening any more, just to save your store’s fame.

②Dear Sir/Madam,

I am writing to you to complain about your hotel. I had a terrible stay in room 5012 of your hotel from the 24th to the 26th of August 2002,when I came to Guangzhou on business.

The air-conditioning in my room could not be turned down or switched off. When I asked the reception staff to do something about it, they laughed and told me it was better than being hot.

I asked your front of house manager and she told me she would send someone to my room immediately. No-one came. As a result, I was very cold every time I was in the room.

I paid a lot for my stay in your hotel and expect much better service from such a well-known

7 / 8

hotel. In future, I will not be staying at your hotel again and will inform my business associates of the terrible service.

Yours faithfully,

Ken

8 / 8

英文投诉信范文

英文投诉信 【写法指要】 投诉信(letters of complaint)通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门,揭发产品质量的低劣、服务态度的糟糕,抱怨不应出现的情况或问题等,以求得解决的信件。写投诉信要实事求是地把问题讲清楚,态度要冷静,做到有礼貌,不能恶言伤人。 这封信的作者用的是对比法,先写学校的地理位置和原先学校的优美环境,后写化工厂建起后对学校造成的污染,最后提请报界呼吁保护环境的问题。写得有理有据,令人信服。英文投诉信怎么写 投诉信结构公式 右上角:日期 左上角:称呼 正文: 第一段:表明自己的身份,说明写信目的,因何事投诉何人或机构。 第二段:具体阐述投诉的内容和投诉的理由。 第三段:提出解决建议并期望尽快解决,表示感谢。 右下角:署名 下面是一封日常投诉信的范例,请大家体会一下。 Dear Sir/Madam, Please send us a correction on part of our order WP-11. All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau. Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly. Yours faithfully 英文投诉信模板 Dear_______, I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____. The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果). I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely Li Ming 英文投诉信格式

投诉信范文

投诉信格式范本一: 关于对××涉嫌××(如贪污、受贿、渎职、挪用公款)等问题的举报 举报人:姓名(可匿名、化名,最好署实名举报贪官),住址,联系电话。 被举报人:姓名(向纪检监察机关举报时,被举报对象须是中共党员或国家干部),所在单位,职务。 反映问题的性质:××(如涉嫌贪污、受贿、挪用公款等) 事实与理由[用最简洁的语言写清]:被反映人在什么时间、什么地点,以什么手段实施什么样的行为,造成什么样的后果;违反什么规定第…条。 举报信的关键是在正文部分。 ①要用最简练的语言写正文部分,把要举报的问题写清楚。 ②叙述案件情况要按照时间顺序,逐项写明案件发生的时间、地点、手段、具体情节和后果等。 ③如果掌握有违法(犯罪)违纪证据或者有证明人、知情人的,还要将证据情况,证明人和知情人的姓名、单位、电话及联系办法等写清楚。 ④在举报信的结尾部分,要发表自己对案件的看法,提出具体的要求,并签上自己的姓名,写上联系办法和写信的时间。

投诉信格式范本二: 举报人:XXXXXXX 被举报人:XXX国土资源局 事由 因XXX国土资源局非法出让国有土地、不收、少收XXXXXX房地产开发有限公司(以下简称XXXX)土地出让金X亿多万一事。 事实和理由 位于XXXXXXXX建设开发项目“XXXXXXX(项目)”,XXXX的“XXXXXXX”是XX市纪律检查委员会以“旧城改造”为主题的引资项目,被XX市委立为“重点工程”。 在XXXX年X月XX日XX公司以XXXXXX万元和XXXXXX万元竟得两块宗地地段XXXXX平方米、XXXXXX平方米的土地使用权。 XX市国土资源局在XX公司没有“年度建设用地计划”,没有省发改委的《项目批文》,没有市政府出具的《建设用地批准书》,https://www.wendangku.net/doc/7b10508229.html,/zt/tousuxin/没有领取《建设用地规划许可证》,没有缴清两宗地段的国有土地使用权出让金的情况下,就将两宗地地段XXXXXX平方米、XXXXX平方米的土地使用权非法批给了XX市佳源房地产开发有限公司用于商铺、商城开发。 1、XX公司凭借XXXXX地块”XXXXX平方米土地证从XXXX年至XXXX年占用国有土地用于商铺开发已达XXX亩,而土地出让金只缴了XX亩左右。 2、XX公司凭借市政府和XX市国土资源局的合同及相关批文,上缴了XXXXXXX(约XXX亩)国有土地使用权出让金XXXXX万元后,于XXXX年至XXXX年非法占用国有土

英语投诉信范文.doc

英语投诉信范文 Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板 Dear ______, ①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about. ③The reason for my dissatisfaction is ______(总体介绍). ④In the first place, ______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果). ⑦I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming 范文 Dear Sir I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours,

英语投诉信 (模板)

背景: ?I have some complaints to make about the faulty(产品)purchased at your store last week. ?I would like to express my dissatisfaction with the(产品)bought on your website which is of poor quality. ?I am very annoyed about the unsatisfying service offered by your staff.

目的: ?On behalf of…,I’m writing to draw your attention over the worsening issue that… ?I’m writing to report my concern over the worrying effect/result caused by…,expecting to command your attention and assistance/ support. ?As a regular/dedicated customer,I require efforts be made to resolve the problem and find a proper solution.

交代问题: ?With/Given that+原因,…is worryingly common ?One of the primary complaints is… ?Another headache among…is… ?Worse still,主句 ?What bothers/disturbs us most is… ?Fine as the product might look,it+问题?Unfortunately,the product fail to…

投诉书格式

投诉书格式 Document number:NOCG-YUNOO-BUYTT-UU986-1986UT

泉州市财政局文件 泉财采[2007]509号 ------------------------------------------------------------------------------------------------ 关于印发泉州市政府采购投诉处理 有关文书格式的通知 各县(市、区)财政局、市属各机关事业单位、团体组织,各政府采购代理机构、各供应商: 为规范我局政府采购投诉处理工作,统一投诉处理文书格式,根据《中华人民共和国政府采购法》和财政部《政府采购供应商投诉处理办法》的有关规定,现将《政府采购投诉书》等文书基本格式予以印发。有关文书格式自2007年12月1日起执行。 附件:1、政府采购投诉书格式 2、政府采购投诉受理决定书格式 3、政府采购投诉不予受理决定书格式 4、政府采购投诉调查通知书(一)格式 5、政府采购投诉调查通知书(二)格式 6、法定代表人身份证明书格式 7、法定代表人授权委托书格式 8、政府采购投诉处理决定书格式 9、送达回证格式 泉州市财政局 二OO七年十二月四日 附件一:

政府采购投诉书 致: 投诉人: 名称:地址:电话: 法定代表人:姓名:职务: 委托代理人:姓名:性别:年龄: 民族:职务:工作单位: 住址:电话: 被投诉人: 名称:地址:电话: 法定代表人:姓名:职务: 投诉事项、请求: 事实依据: 质疑和质疑答复情况: 证据和证据来源、证人姓名、住址和联系方式 投诉人:(盖章) 法定代表人:(签章) 年月日 附:本投诉书副本份。 法定代表人身份证明书份。 授权委托书份。 其它证明文件份。 注:①事实依据中应写清采购活动经过、客观情况和有关法律、政策依据。

投诉信回信(complain letter)英文

View:This page can be viewed as a slideshow: Introduction:Letters of complaint usually include the following stages: Background Problem - cause and effect Solution Warning (optional) Closing Background This section describes the situation; e.g. I am writing to inform you that the goods we ordered from your company have not been supplied correctly.I attended your exhibition Sound Systems 2011 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year. Problem 1.Cause: On 28 March 2011 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries. Firstly , I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable .You sent us an invoice for $10,532, but did not deduct our usual 10% discount .We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book. 2.Effect: This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.Even after spending several wasted hours trying to register in this way, the computer would not accept my application.I am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books. Solution I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.Could I please ask you to look into these matters.Please send us a corrected invoice for $9,479I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday. Warning (optional) Otherwise, we may have to look elsewhere for our supplies.I'm afraid that if these conditions are not met, we may be forced to take legal action.If the outstanding fees are not paid by Wednesday, 13 April 2011, you will incur a 10% late payment fee. Closing:look forward to receiving your explanation of these matters.I look forward to receiving your payment.I look forward to hearing from you shortly. Politeness;he tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included. Content The content should contain enough details so that the receiver does not have to write back requesting more. Legal action is not normally threatened in the first letter of complaint, unless the situation is very serious. Adjustment letter Acknowledging receipt of a complaint letter ;hank you for your letter of … regarding / concerning / in connection with … I refer to your letter of … about / relating to … Apology for the error or fault;We must apologise for …;We sincerely apologise for … ;Please accept our apologies for … ;I would like to apologise for the error made by our company in (verb+ing); Accepting the Complaint We agree that the usual high standards of our products / services were not met in this instance. ; A short explanation of the fault ;Introductory phrase;As a result of our investigation, we found that... (Not: After our investigation...) Causes :The error was caused by … / was due to … ;Apparently, the problem was the result of … / resulted from … ;The cause of / reason for the mistake was …

考研英语投诉信模板

一、信函写作:称呼、正文、落款 1、审题—-判断是个人书信&事务公函 决定: 语域使用:正式:使用礼貌表达,不用缩略语(对公) 半正式:可以使用缩略和口语表达(对私) 非正式:(一般不考)——It depends 呼语:特定的写信对象:Dear XX 不明确收信人:Dear Sir/Madam, or To Whom It May Concern 2、正文 三段(8句):写作目的段医学全在线搜集整,理https://www.wendangku.net/doc/7b10508229.html,、细化段、感谢或者期待。 3、各种信函内容安排 2)投诉信 与投诉信比较:仍然以提建议为主,无需赞扬,直接表明写信目的—即提建议,最后无需感谢,只需表示期待改进。 A.基本结构 Dear XX/To Whom It May Concern, 第一段:自我介绍,陈述事由,提出建议; 第二段:投诉细节(补救细节); 第三段:期待改进。

Yours sincerely, Li Ming B.投诉信框架 Dear XX/To Whom It May Concern, I am xxx who…. I am writing to express my dissatisfaction/disappointment about…(投诉信). 具体事由. To improve the situation, it is advisable for you to take the following measures.To begin with,…细节一; Moreover, …细节二。 We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind. Yours sincerely, Li Ming

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