Easy Start Guide
PUBLIC SAP Business One
Document Version: 1.0 – 2012-10-10
Easy Start to SAP Business One 9.0
All Countries
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? 2012 SAP AG. All rights reserved. Easy Start to SAP Business One 9.0 Typographic Conventions
Typographic Conventions
Type Style Description
Example Words or characters quoted from the screen. These include field names, screen titles, pushbuttons labels, menu names, menu paths, and menu options.
Textual cross-references to other documents.
Example Emphasized words or expressions.
EXAMPLE Technical names of system objects. These include report names, program names,
transaction codes, table names, and key concepts of a programming language when they
are surrounded by body text, for example, SELECT and INCLUDE.
Example Output on the screen. This includes file and directory names and their paths, messages, names of variables and parameters, source text, and names of installation, upgrade and
database tools.
Example Exact user entry. These are words or characters that you enter in the system exactly as they appear in the documentation.
EXAM PLE Keys on the keyboard, for example, F2 or EN TER.
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Easy Start to SAP Business One 9.0 Document History
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Document History
Version Date Change 1.0 2012-10-10 Final
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? 2012 SAP AG. All rights reserved. Easy Start to SAP Business One 9.0
Table of Contents
Table of Contents
Introduction (5)
Before Installing SAP Business One (7)
Installing SAP Business One (8)
Obtaining a License Key (9)
Updating SAP Business One (11)
Getting Support (12)
Learning More About SAP Business One (13)
Last Updates (13)
Documentation (13)
Training Courses (13)
SAP Notes (14)
Communities (14)
Finding Your Way Around https://www.wendangku.net/doc/7515031252.html, (16)
4
Easy Start to SAP Business One 9.0 Introduction
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Introduction
This document helps you get started with the SAP Business One application. Checklists guide you through the following key tasks:
1.Preparing to install SAP Business One
2.Installing SAP Business One
3.Obtaining a license key for SAP Business One
4.Updating SAP Business One
5.Getting support
These checklists contain multiple references to the following Web sites: Portal Name URL Access
SAP Business One Customer Portal https://www.wendangku.net/doc/7515031252.html,/smb/sbocustomer To gain access to the SAP Business One
Customer Portal, you need an Internet
connection, an S-user identification, and a
password. If you do not have an S-user,
contact your partner.
Partners can request S-user IDs and
passwords for customers and users at
https://www.wendangku.net/doc/7515031252.html,/B1/user-
admin.
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? 2012 SAP AG. All rights reserved Easy Start to SAP Business One 9.0
Introduction
Portal Name URL Access
SAP Business One area of sappartneredge.c om https://www.wendangku.net/doc/7515031252.html,/B1 To gain access to the SAP Business One
area in https://www.wendangku.net/doc/7515031252.html,, you must be
an SAP partner. You also need an Internet
connection, an S-user identification, and a
password.
SAP automatically creates an S-user ID
plus password for a new partner. As a
partner, you can have additional S-user
identifications and passwords generated
for partner employees, as follows:
1.Go to https://www.wendangku.net/doc/7515031252.html,.
2.Click Partner Login under
https://www.wendangku.net/doc/7515031252.html,.
3.Click My Partnership → Manage My
Partnership Application.
4.Click the Access Now button.
5.Select the Contacts tab.
The Own Contacts window appears, in
which you can create new S-users.
For more information, use the
navigation bar on the left.
SAP Business One entry point to SAP Community Network https://www.wendangku.net/doc/7515031252.html,/community/business-
one
Access to SAP Community Network is
granted via user ID and password. Anyone
may become a member of this community.
The Web sites in the table above are free of charge.
For more information about using these Web sites, see the section Learning More About SAP Business One.
6
Easy Start to SAP Business One 9.0 Before Installing SAP Business One
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Before Installing SAP Business One
1.Familiarize yourself with the contents of the SAP Business One software packages:
o Full product (DVD or download)
o Upgrade (download only)
2.Check the hardware and software requirements.
Make sure that your system meets the hardware and software requirements by reading the information on supported platforms.
Procedure for Customers
Go to https://www.wendangku.net/doc/7515031252.html,/smb/sbocustomer/documentation.
1.
On the left, click Release Family 9.0.
2.
Expand the System Administration section.
3.
In the row SAP Business One System Requirements, click Supported Platforms Overview.
4.
Procedure for Partners
Go to https://www.wendangku.net/doc/7515031252.html,/B1/platforms.
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? 2012 SAP AG. All rights reserved Easy Start to SAP Business One 9.0 Installing SAP Business One
Installing SAP Business One
If you are installing SAP Business One for the first time, follow these steps.
Recommendation
We recommend that you work closely with your partner when performing this task.
1.Read the Administrator’s Guide, including the information that is specific to your database and operating
system platforms. If you are a partner, read the information about supported platforms at
https://www.wendangku.net/doc/7515031252.html,/B1/platforms.
You can find the Administrator’s Guide on the SAP Business One DVD as well as on the documentation pages of SAP Business One Customer Portal (https://www.wendangku.net/doc/7515031252.html,/smb/sbocustomer/documentation) and https://www.wendangku.net/doc/7515031252.html, (https://www.wendangku.net/doc/7515031252.html,/B1/documentation). This guide is release-specific.
2.Install SAP Crystal Reports, version for the SAP Business One application.
One designer license is provided free of charge with SAP Crystal Reports. For more information, see the Software Use Rights document at https://www.wendangku.net/doc/7515031252.html,/corporate-en/our-company/agreements/index.epx.
For information about how to install SAP Crystal Reports, see the documentation on the SAP Crystal Reports CD that was shipped with the SAP Business One DVD. If you are a partner, read the information at
https://www.wendangku.net/doc/7515031252.html,/B1/crystal.
3.Install the database server: Microsoft SQL Server 2005, or Microsoft SQL Server 2008, or Microsoft SQL
Server 2008 R2.
4.Initialize the database server.
5.Install SAP Business One.
For full installation instructions, see the Administrator’s Guide.
To download SAP Business One from the software distribution center in SAP Service Marketplace, proceed as follows:
Go to https://www.wendangku.net/doc/7515031252.html,/sbo-swcenter.
1.
To download an entire software package, expand SAP Business One Products in the navigation panel and 2.
click Installations.
Note
If you experience problems during the installation, send a message to SAP in the following way:
1.Go to the SAP Business One support center in https://www.wendangku.net/doc/7515031252.html,
at https://www.wendangku.net/doc/7515031252.html,/sbo/support https://www.wendangku.net/doc/7515031252.html,/B1/support.
2.In the left navigation panel, click Partner Support Dashboard.
https://www.wendangku.net/doc/7515031252.html,e SAP Message Wizard to write the message and assign it to component SBO-CRO-SUP.
6.As part of post-installation activities, configure the services that you have installed. For more information, see
the Administrator’s Guide.
8
Easy Start to SAP Business One 9.0 Obtaining a License Key
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Obtaining a License Key
To use SAP Business One in accordance with your contract, you are required to implement a license key assigned by SAP. For new installations, the system can be used for a period of 31 days without a license key. After that period, SAP Business One will not run.
Each license key is valid for a specific release and localization of SAP Business One.
Partners can find information about SAP Business One license mechanisms, license comparisons, and license ordering in the License Guide. This document is available on the SAP Business One DVD and in the documentation resource center of https://www.wendangku.net/doc/7515031252.html, at https://www.wendangku.net/doc/7515031252.html,/B1/documentation.
Recommendation
Request the license key immediately after installing the system.>
Note
The license manager needs to be running before you can access its settings in the SAP Business One
Service Manager window or import a license key.
1.Find out your SAP Business One hardware key.
Do one of the following:
o Start SAP Business One and choose Help → About SAP Business One.
The hardware key is displayed.
o In the SAP Business One Service Manager window, select License Manager from the dropdown list and choose the Settings button. If necessary, in the General Settings window, enter your server name and
choose Connect.
The hardware key is displayed.
2.Send the hardware key to your SAP Business One partner →unless you wish to request the license key
yourself).
3.Request the license key.
This task is normally performed by the partner, but it can be done by the customer.
Procedure for Customers
Go to https://www.wendangku.net/doc/7515031252.html,/smb/sbocustomer.
1.
From the Workbench navigation panel on the left, select License Key.
2.
Follow the instructions provided on the Web page.
3.
The license key is available in SAP Business One Customer Portal within one hour, and will also be sent to you by e-mail within three days.
If your hardware key or the number of users has changed, you must request a license key for an existing system. For more information, see SAP Note 578256.
For information about deleting or returning SAP Business One licenses, see SAP Note 614911.
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? 2012 SAP AG. All rights reserved Easy Start to SAP Business One 9.0
Obtaining a License Key
Procedure for Partners
Check which activities each license user type may perform at https://www.wendangku.net/doc/7515031252.html,/B1/license.
1.
Go to https://www.wendangku.net/doc/7515031252.html,/B1/licensekeys.
2.
Click the Request License Key button.
3.
Follow the instructions provided on the Web page.
4.
The license key is available in https://www.wendangku.net/doc/7515031252.html, within one hour and will also be sent to you by e-mail within three days.
4.Install the license key.
After receiving the license key, import the license file using one of the following methods:
Importing the License File with Server Tools
Open SAP Business One Service Manager by choosing Start → All Programs → SAP Business One →1.
Server Tools → Service Manager.
In the SAP Business One Service Manager window, select License Manager in the Service field and choose 2.
the Settings button.
The General Settings window appears.
In the License Server field, enter the computer name or IP address of the machine on which the server 3.
tools were installed.
Choose the (Browse) button and select the license key file (a .txt file) you received from SAP.
4.
Choose the Import License File button.
5.
Choose the OK button.
6.
Importing the License File into the SAP Business One Application
In the SAP Business One Main Menu, choose Administration → License → License Administration.
1.
In the License Administration window, choose the Import License File button.
2.
In the Select License File window, select the .txt file you received from SAP and choose the Open button.
3.
In the dialog box, choose the OK button.
4.
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Easy Start to SAP Business One 9.0 Updating SAP Business One
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Updating SAP Business One
If you are installing a patch for an existing installation or if you are upgrading to a newer release, follow these steps.
Note
The following information is relevant for partners only.
1.Keep informed about new patches by subscribing to our notification service.
You can receive patch notifications through one of the following:
o Your mailbox – for example, on your Blackberry
o Your feed reader application
o A Microsoft Windows sidebar gadget
To obtain the gadget, go to Microsoft Windows Sidebar Gadget.
For more information, go to the Patch Delivery Schedule at https://www.wendangku.net/doc/7515031252.html,/B1/patches and click SAP Business One Delivered Patches.
2.Download the SAP Business One patch or upgrade package from SAP Service Marketplace, as follows:
Go to the SAP Business One software distribution center in SAP Service Marketplace at 1.
https://www.wendangku.net/doc/7515031252.html,/sbo-swcenter.
To download a patch or an upgrade, click SAP Business One Products in the left navigation panel and 2.
choose Updates.
Navigate to and select the relevant download object.
3.
Before starting the download, read the Info file for the selected download object.
4.
Before you start an upgrade, read the section Upgrading SAP Business One in the Administrator’s Guide 5.
that is part of the update package.
Note
If you experience problems when downloading software, send a message to SAP as follows:
1.Go to the SAP Business One support center in https://www.wendangku.net/doc/7515031252.html, at
https://www.wendangku.net/doc/7515031252.html,/B1/support.
2.In the left navigation panel, click Partner Support Dashboard.
https://www.wendangku.net/doc/7515031252.html,e SAP Message Wizard to write the message and assign it to component SBO-CRO-SUP.
Perform the upgrade using the SAP Business One upgrade wizard. For more information, see the 6.
Administrator’s Guide.
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? 2012 SAP AG. All rights reserved Easy Start to SAP Business One 9.0
Getting Support
Getting Support
1.To have SAP analyze your system remotely for bottlenecks and other issues, use the remote support
platform for SAP Business One.
For more information, see the remote support platform documentation on the SAP Business One DVD. If you are a partner, you can also go to https://www.wendangku.net/doc/7515031252.html,/B1/rsp.
2.If you have a consulting-related or “how-to” question about SAP Business One, use SAP Community Network
forums, and the knowledge and resources available in this collaborative environment, to achieve a resolution.
Some country-specific forums are available.
Do not use this channel to report bugs or product-related issues.
For more information, see https://www.wendangku.net/doc/7515031252.html,/B1/scn.
3.If you encounter a product-related error, search for a solution to known problems as follows:
Procedure for Customers
Go to SAP Business One Customer Portal at https://www.wendangku.net/doc/7515031252.html,/smb/sbocustomer.
1.
In the left Workbench panel, click Find Solution.
2.
Conduct your search by entering either an SAP Note number or a search term.
3.
Procedure for Partners
Go to the SAP Business One support center in https://www.wendangku.net/doc/7515031252.html, at
1.
https://www.wendangku.net/doc/7515031252.html,/B1/support.
In the right panel under Supporting SAP Business One click SAP Business One Notes.
2.
Conduct your search by entering either an SAP Note number or a search term.
3.
If you still need help, look for guidance in the following areas:
4.
o Forums
o Root cause analysis guides
o Documentation resource center
o Online help
o Support self help and library
o Self help
4.If you cannot find a suitable solution to a product-related problem, create a message:
Procedure for Customers
Go to SAP Business One Customer Portal at https://www.wendangku.net/doc/7515031252.html,/smb/sbocustomer.
1.
In the left Workbench panel, click Contact Support and follow the online instructions.
2.
Your message is routed to the predefined support organization (partner or SAP).
Procedure for Partners
Go to the SAP Business One support center in https://www.wendangku.net/doc/7515031252.html, at
1.
https://www.wendangku.net/doc/7515031252.html,/B1/support.
In the left navigation panel, click Partner Support Dashboard.
2.
Use SAP Message Wizard to document your issue in detail and submit it to SAP Business One product 3.
support.
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Easy Start to SAP Business One 9.0 Learning More About SAP Business One
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Learning More About SAP Business One
Use the following sources to acquire knowledge about SAP Business One application.
Note
This section is aimed primarily at partners.
Last Updates
See the following documents:
?Readme file
The Readme file is located on the DVD or in the download package (installation package, upgrade package, or patch file).
?SAP Notes (see below)
Documentation
A wide range of documentation, including context-sensitive online help and printable documents, is available from the installed SAP Business One application.
You can also find the documentation in the documentation folder on your SAP Business One DVD or download package.
Note
To read some of the documentation supplied with SAP Business One, you must have Adobe Acrobat
Reader 5.0.5 or higher installed on your computer. To obtain Adobe Acrobat Reader from the Internet,
free of charge, go to https://www.wendangku.net/doc/7515031252.html,/products/acrobat/readstep.html.
To visit the Documentation pages in SAP Business One Customer Portal, go to
https://www.wendangku.net/doc/7515031252.html,/smb/sbocustomer/documentation.
Training Courses
Ask your SAP Business One partner about the training courses offered. To visit the Education pages in SAP Business One Customer Portal, go to https://www.wendangku.net/doc/7515031252.html,/smb/sbocustomer/education .
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Easy Start to SAP Business One 9.0 Learning More About SAP Business One
SAP Notes
See the following SAP Notes for SAP Business One 9.0:
?Central SAP Note for SAP Business One 9.0 – 1744462
?Collective SAP Note for 9.0 upgrade issues – 1744544
Communities
SAP Community Network is a public online community for all SAP users, partners, consultants, and developers to share their experience and knowledge, to network, and to co-innovate in a robust and highly collaborative environment.
To navigate directly to areas of SAP Community Network relevant to SAP Business One, use the links in the following table:
Area URL Description
Discussion Forums https://www.wendangku.net/doc/7515031252.html,/wiki/display/B1/SAP+Business+One+Forums Questions and answers
on consulting-related
topics, such as “how-
to” questions.
Some country-specific
forums are available.
Blogs https://www.wendangku.net/doc/7515031252.html,/community/business-one/blog Blogs are written by
experts who want to
share their knowledge
and ideas, or explain
their own personal tips
and tricks.
Wiki https://https://www.wendangku.net/doc/7515031252.html,/irj/sdn/wiki?path=/display/B1An A-Z collection of
information articles
related to SAP
Business One. The
articles can be created
or edited by anybody.
An entry point to other
SAP Business One
spaces within SAP
Community Network is
provided through the
navigation bar on the
right.
Submit Your Ideas https://https://www.wendangku.net/doc/7515031252.html,/cw/community/ideas/sme/b1Take advantage of the
opportunity to
participate in the
development of future
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Easy Start to SAP Business One 9.0 Learning More About SAP Business One
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Area URL Description
SAP Business One
releases by sharing
your ideas, and voting
on those already
proposed.
Downloads for Developers https://www.wendangku.net/doc/7515031252.html,/irj/scn/businessone-tools A repository of SAP
Business One-related
resources, stored
according to category.
An entry point to other
SAP Business One
spaces within SAP
Community Network is
provided through the
navigation bar on the
right.
You can also work with other SAP Partners in SAP PartnerEdge Interactive, which is an online community dedicated for SAP Partners to share, connect and collaborate. Access SAP PartnerEdge Interactive at https://www.wendangku.net/doc/7515031252.html, and choose Communities.
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Easy Start to SAP Business One 9.0 Learning More About SAP Business One
Finding Your Way Around https://www.wendangku.net/doc/7515031252.html,
Note
This section is relevant for partners only.
To navigate directly to areas of https://www.wendangku.net/doc/7515031252.html, that are relevant to SAP Business One, use the links in the following table:
To find information about… Use this URL
SAP Business One Quicklinks https://www.wendangku.net/doc/7515031252.html,/B1/quicklinks Overview of the SAP Business One solution https://www.wendangku.net/doc/7515031252.html,/B1/solutions SAP Business One 8.8 Release Family https://www.wendangku.net/doc/7515031252.html,/B1/88
SAP Business One Minor Release 8.81 https://www.wendangku.net/doc/7515031252.html,/B1/881
SAP Business One Minor Release 8.82 https://www.wendangku.net/doc/7515031252.html,/B1/882
SAP Business One 9.0 Release Family https://www.wendangku.net/doc/7515031252.html,/B1/90 Supported platforms https://www.wendangku.net/doc/7515031252.html,/B1/platforms Product availability https://www.wendangku.net/doc/7515031252.html,/B1/availability Ordering software https://www.wendangku.net/doc/7515031252.html,/B1/order Software packages in the software distribution center https://www.wendangku.net/doc/7515031252.html,/sbo-swcenter License keys https://www.wendangku.net/doc/7515031252.html,/B1/licensekeys License user types https://www.wendangku.net/doc/7515031252.html,/B1/license
SAP Business One maintenance services https://www.wendangku.net/doc/7515031252.html,/B1/maintenance Patch delivery schedules https://www.wendangku.net/doc/7515031252.html,/B1/patches Legal requirements and important corrections https://www.wendangku.net/doc/7515031252.html,/B1/topfixes Documentation in the documentation resource center https://www.wendangku.net/doc/7515031252.html,/B1/documentation Training https://www.wendangku.net/doc/7515031252.html,/B1/education Registering for partner enablement sessions in the
partner service delivery enablement calendar
https://psd.sap-ag.de/PEC/calendar/ Support https://www.wendangku.net/doc/7515031252.html,/B1/support
Root cause analysis based on topic-specific landing
pages and links to useful information resources
https://www.wendangku.net/doc/7515031252.html,/B1/supportlibrary Self-help application https://www.wendangku.net/doc/7515031252.html,/B1/selfhelp Remote support platform for SAP Business One https://www.wendangku.net/doc/7515031252.html,/B1/rsp International financial reporting standards →IFRS) https://www.wendangku.net/doc/7515031252.html,/B1/ifrs Inventory valuation check-up service https://www.wendangku.net/doc/7515031252.html,/B1/ivc
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Easy Start to SAP Business One 9.0 Learning More About SAP Business One
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To find information about… Use this URL
Internal reconciliation upgrade https://www.wendangku.net/doc/7515031252.html,/B1/iru Accelerated implementation program https://www.wendangku.net/doc/7515031252.html,/B1/aip Accelerated upgrade program https://www.wendangku.net/doc/7515031252.html,/B1/aup Learning from SAP Business One peers https://www.wendangku.net/doc/7515031252.html,/B1/scn
SAP Business One add-ons https://www.wendangku.net/doc/7515031252.html,/B1/add-ons SAP Business One industry solutions https://www.wendangku.net/doc/7515031252.html,/B1/is Industry solution builder https://www.wendangku.net/doc/7515031252.html,/B1/isbuilder SAP Business One and SAP Business Objects https://www.wendangku.net/doc/7515031252.html,/B1/bobj SAP Crystal Reports version for the SAP Business One
application
https://www.wendangku.net/doc/7515031252.html,/B1/crystal SAP Business One Data Transfer Workbench https://www.wendangku.net/doc/7515031252.html,/B1/dtw
SAP Business One integration for SAP NetWeaver
→B1iSN)
https://www.wendangku.net/doc/7515031252.html,/B1/b1iSN The Integration Framework of SAP Business One https://www.wendangku.net/doc/7515031252.html,/B1/b1if
SAP Business One integration capabilities https://www.wendangku.net/doc/7515031252.html,/B1/b1i Integration with Non-SAP and SAP Information and
Services
https://www.wendangku.net/doc/7515031252.html,/B1/integration SAP Business One demo and evaluation center https://www.wendangku.net/doc/7515031252.html,/B1/demodb SAP Business One sales tools https://www.wendangku.net/doc/7515031252.html,/B1/sell
SAP Business One marketing tools https://www.wendangku.net/doc/7515031252.html,/B1/marketing
https://www.wendangku.net/doc/7515031252.html,/contactsap
Material Number
? 2012 SAP AG. All rights reserved.
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