英语听力教程4答案

Unit 1 Shopping and Banking Online
Training Focus
“Listen This Way” Book 4 is designed to give students a comprehensive training of the major listening skills practiced in Book 1-3, with special attention given to the organization of outlines and summaries, and also the quick recognition of number and numerals. Meanwhile, Book 4 also focuses on developing students’ ability of independent learning through English listening.

The main themes in Book 4 reflect different aspects of people’s economic life in present-day society.

Part I
Exercise B
Spot dictation. Fill in the blanks with the words you hear.
Key:
drop, shopping, mouse, feet, retailing,
street, get, done, third-party, online
30%, mails, Britain, gift-buying, 50%, net, period
Exercise C
Listen to a news report. Supply the missing information.

Tips for staying safe on the Net
Major points Details (key words)
1. Evaluate the site Well-known / trustworthy / customer service / complaints procedure / refund policy
2. Talk to merchant / Email and wait for response Addresses / phone numbers / call up
3. Ensure secure connection Strict safety measures
4. Be extra careful at a cybercafe or other public connection

Part II
Exercise A
Listen to the report. Supply the missing information about the main problem of online shopping found by the survey.
Key:
delivery, delivery, delivery charges, personal information, 87%, returning goods, 47%, order, 35%, dispatch, 87%, money back, two
Exercise B
Now listen again. Complete the summary.
Key:
convenience, choice, obstacles, complete trust, build consumers’ trust, mature, payment, service

Part III
Exercise A
Listen to a description of today’s banking services. Complete the outline.

Outline
I. Some problems of the walk-in bank
A. standing in long lines
B. running out of checks
C, limited opening hours
II. Online banking services
A. viewing accounts
B. moving money between accounts
C. applying for a loan
D. getting current information on products
E. paying bills electronically
F. e-mailing questions to the bank
III. Reasons for creating online services
A. competing for customers
B. taking advantage of modern technology
IV. Inappropriateness of online banking for some people
A. having no computers at home
B. preferring to handle accounts the traditional way
Exercise B
Now try this: listen to a more authentic version of the material. Then answer the questions.
Key:
1. It is banking through the Internet.
2. “Online banking” offers convenience which appeals to the kind of customer banks want to keep.
3. Banks most want to keep people who are young, well-educated, and have good incomes.
Part IV
Exercise B
Now listen to an interview discussing English and American good customer services. Compare the services and supply the missing information.

English good customer service American
1. offering products in a pleasant environment 1. focusing more in the human side of selling

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