酒店前台英语100句
酒店前台英语100句
欢迎和问候语：
1) Good morning(afternoon, evening),sir(madam).
早上(下午、晚上) 好，先生(夫人) 。
2) How do you do ? 您好！(初次见面)
How do you do ? 您好！
Glad to meet you . 很高兴见到您。
3) How are you ? 您好吗？
Fine ,thanks. And you ? 好的，谢谢。您呢？
4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。
5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。
6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。
欢迎和问候语：
1) Good morning(afternoon, evening),sir(madam).
早上(下午、晚上) 好，先生(夫人) 。
2) How do you do ? 您好！(初次见面)
How do you do ? 您好！
Glad to meet you . 很高兴见到您。
3) How are you ? 您好吗？
Fine ,thanks. And you ? 好的，谢谢。您呢？
4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。
5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。
6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。
(客人刚入店时)
I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)
I hope you have enjoyed your stay with us . 希望您在我们宾馆过得愉快。(客人离店时)
7) Have a good time ! 祝您过得愉快！
电话用语：
8) Imedp Hotel, Front Desk. Can I help you ? EDP联盟大酒店，前厅。您找谁？
9) Sorry , I’ve dialed the wrong number.对不起，我拨错号了。
10) May I speak to your General Manager? 能和你们总经理说话吗？ Speaking. 我就是。
11) Sorry. He is not in at the moment . 对不起，他现在不在。
Would you like to leave a message ? 您要留口信吗？
12) Pardon ? 对不起，请再说一遍好吗？
I beg your pardon ? 对不起，请再说一遍好吗？
祝贺语：
13) Congratulations! 祝贺您！
14) Happy birthday! 生日快乐！
15) Happy New Y ear! 新年快乐！
16) Merry Christmas! 圣诞快乐！
17) Have a nice holiday! 节日快乐！
18) Wish you every success! 祝您成功！
答谢和答应语：
19) Thank you (very much). 谢谢您(非常感谢) 。
20) Thank you for your advice(information,子help). 感谢您的忠告(信息、帮助) 。
21) It’s very kind of you .谢谢，您真客气。
22) Y ou are welcome. 不用谢。
23) Not at all . 不用谢。
Don’t mention it .不用谢。
24) It’s my pleasure .很高兴为您服务。
With pleasure .
My pleasure .
25) I am at your service. 乐意为您效劳。
26) Thank you for staying in our hotel. 感谢您在我们饭店下榻。
道歉语：
27) I’m sorry .很抱歉。
28) Excuse me . 对不起。
29) oh,is my apologise. 对不起，那是我的过错。
30) Sorry to have kept you waiting . 对不起，让您久等了。
31) Sorry to interrupt you . 对不起，打扰您了。
32) I’m sorry about this.对此表示歉意。
33) I apologize for this. 我为此道歉。
34) That’s all right .没关系。
35) Let’s forget it .算了吧。
征询语：
36) Can(May ) I help you ? 我能帮您什么吗？
Y es ,please . 好的。
37) What can I do for you ? 我能为您干点什么吗？
38) Is there anything I can do for you ? 有什么我能为您效劳的？
39) Just a moment , please . 请稍等一下。
40) May I use your phone ? 我能借用您的电话吗？
Y es ,of course . 当然可以。
Certainly . 当然可以。
指路用语：
41) Go upstairs/downstairs 上楼/下楼
42) It’s on the second(third) floor.在二(三) 楼
43) Excuse me. Where is the washroom 对不起，请问盥洗室(电梯) 在哪儿？
(restroom,elevator)
This way ,please. 请这边走。
44) Turn left/right. 往左(右) 转。
45) It’s in the lobby near the main entrance.在大厅*近大门。
46) It’s in the basement at the end of the corridor.在地下室走廊尽头。
提醒用语：
47) Mind(Watch) your step. 请走好。
48) Please be careful. 请当心。
49) Please don’t leave anything behind.请别遗忘您的东西.
50) Don’t worry.别担心。
51) Take it easy. 放心好了。
52) Please don’t smoke here.请不要在这里抽烟。
告别语：
53) Goodbye. 再见.
54) See you later. 等会见。
55) Good night. 晚安。
56) See you tomorrow. 明天见。
57) Goodbye and thank you for coming. 再见，谢谢您的光临。
58) Goodbye and hope to see you again. 再见，希望再见到您。
59) Have a nice trip! 一路平安！
60) Wish you a pleasant journey! Good luck! 祝您旅途愉快！
前厅部
(61) Have you a reservation?
您预订过吗？
(62) May I have your name and room number?
您能告诉我您的名字与房间号码吗？
(63) Here is your room key.
给您房间钥匙。
(64) Please pay at the cashier’s desk over there.
请去那边帐台付款。
(65) Are these your baggage? May I take them for you?
这些是您的行李吗？我来帮您拿，好吗？
(66) I’m afraid our hotel is fully booked on that date.
对不起，我们饭店那一天的客房全部订满了。
(67) Y our room is confirmed for that day. We look forward to serving you.
您要的那一日房间已经确认了。我们期待着为您服务。
(68) I’ll cancel Mr Bell’s reservation from February 27th for three nights.
我将取消BELL先生从2月27日开始3个晚上的预订。
我们期待着下一次为您服务。
(69) May I reconfirm your departure date?
我可以再次确认您的离店日期吗？
(70) I’m sorry, madam. We don’t have any vacancy at the moment.
对不起，小姐，我们现在没有空房间。
(71) How many pieces of luggage do you have?
请问您有几件行李？
(72) Is there anything valuable or breakable in your bag?
您包里有贵重或易碎物品吗？
(73) Y ou can get your money changed at the cashier’s Desk..
您可以去收款处兑换钱。
(74) Could you take a message for her, please?
你能不能为我给她留信口信？
(75) Just a moment, please, sir. I’ll put you through.
请稍等一下，先生。我马上为您接通。
(76) For outside calls, please press 9 first and when you hear the dialing tone, press the number you want.
打外线请先按9，听到声响后再按您所要的号码。
(77) How would you like to make payment, sir.
先生，请问您将如何付款？
(78) Here is your change and receipt, si r. I’ll send a bellman up to get your luggage.
先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。
(79) The rate of your room will be paid by your host unit while the others should be at your expense..
您的房费将由接待单位支付，而杂费则应由您自己付。
(80) How many copies do you need?
您要复印几份？
(81) Can you give me your fax number, sir?
请您告诉我您的传真号码好吗？
(82) When can I pick it up?
我什么时间能取？
管家部
(83) Housekeeping. May I come in?
客房服务员，我可以进来吗？
(84) Leave your laundry in the laundry bay behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
(85) I ho pe I’m not disturbing you.
我希望没有打扰您。
(86) One moment, madam. I’ll bring them to you right away.
等一会，夫人。我马上送来。
(87) I’ll show you to your room. Would you come this way?
我带您去您的房间。请这边走好吗？
(88) I’m sorry to disturb you, sir, but we would like to clea n the room. May we do it
now?
对不起，打扰您了，先生。我们想现在打扫房间，可以吗？
(89) I’m sorry, sir, but could you wait another 20 minutes, please?
对不起，先生，但您能再等20分钟吗？
(90) Could you bring me some more towels, please?
你能不能再给我拿几条毛巾来？
(91) Y es, madam. I’ll bring them to y our room at once.
好的，夫人，我马上给您送来。
(92) The hotel provides free shoe shining service for its guests.
酒店为住店客人提供免费擦鞋服务。
(93) I’m terribly sorry. I do wish we had known it earlier.
非常对不起。要是我们早点知道就好了。
(94) There’s something wrong with the toilet.
抽水马桶出毛病了。
(95) I’ll inform the Engineering Department right now.
我马上就通知工程部。
(96) Good evening, sir. Y our laundry is ready. Would you see if they are all right? 晚上好，先生。您送洗的衣服洗好了，请您查看一下是否满意？
(97) Please sign on the laundry list, madam.
小姐，主须送洗衣服单上签字。
(98) Pardon, madam. I’m afraid I don’t follow.
请原谅，太太，我没有听明白您说什么。
(99) May I know her nationality, British or American?
我可以知道她的国籍吗，英国人还是美国人？
(100) When did you lose it?
您什么时候丢失的？
(101) Can you give us details of your…?
请您详细描述一下您的……好吗？
(102) We’l l try everything we can to look for it for you.
我们将尽一切可能替您寻找失物。
(103) I’m sorry to hear that. Shall we search the room once again?
听到这件事我深表遗憾，我们在房间里找一遍好吗？
(104) I’m sorry to hear that. I’ll ask a repairman to come to your room at once.
很抱歉听您这么说。我马上叫修理工到您房间来。
餐饮部
(105) Sit down, please. Here is the menu. May I take your order, sir?
请坐，给您菜单。先生，您要点菜吗？
(106) Would you like to have coffee or tea?
您要喝咖啡还是茶？
(107) Would you like to have some wine with your dinner?
您用餐时需要喝点酒吗？
(108) Service hours are: 7:00-9:00a.m.for breakfast…
餐厅供应时间是：早上7点到9点…
(109) Here is the bill. Please sign it.
这是您的帐单，请签字。
(110) What time would you like your table?
您什么时候来用餐。
(111) Would you like to sit by the window?
请问您是否喜欢坐在*窗的位子？
(112) May I suggest that you wait in the bar?
我建议您去酒吧等候，好吗？
(113) Here is your Beggar’s Chicken.
您的叫化子鸡来了。
(114) That’s all for your dishes. If you want anything else, just call me. Please enjoy yourself.
您的菜上齐了。如果您还要什么，请叫我。祝您就餐愉快。
(115) I do apologize for giving you the wrong soup.
我上错汤了，真抱歉。
(116) How do you like the fish cooked this way?
您觉得鱼这样烧怎么样？
(117) The buffet is over there, please help yourself.
自助餐在那边，请随意了取用。
(118) How would you like your eggs?
您喜欢鸡蛋怎样烧？
(119) Our buffet serves rich Chinese and Western food and also various kinds of salads, cakes and fruit.
自助餐厅食品丰富，有中式食品、西式食品，还有各式色拉、糕点和水果。(120) Room service. Can I help you?
送餐服务。有什么事要我们办吗？
(121) I’m terribly sorry, sir. There is a mistake on the bill.
太对不起了，先生。帐单上出了一点错。
(122) Please feel free to contact us if you have any questions or request.
如果有什么问题或要求，请即与我们联系，不必客气。
(123) There are several ways of paying for the drinks.
饮料费的收付方法有几种。
(124) The exchange rate today is … for… RMB.
今天的兑换率是…兑换…人民币。
(125) I’ll need your signature and room number.
我需要您的签名和您的房号。
销售用语
(126) What kind of rooms(food) would you like to have ? 您需要什么样的房间(菜) ？
(127) Here is a brochure of our hotel . 这是介绍我们酒店的小册子。(128) We’ll give you a 10%(ten percent ) discount . 我们给您九折优惠。(129) We’ll offer tour guides complimentary breakfasts . 我们给陪同提供免费早餐。
(130) We accept your terms . 我们接受您的条件。
公关用语
(131) May I introduce myself ? 让我介绍我自己。
(132) May I present you a little souvenir ? 请接受我们的一点小纪念品。
(133) Let’s drink to our friendship ! 为我们的友谊干杯。
(134) Let’s propose a toast to the health of our guests !建议为在座客人的健康干杯。
(135) Cheers ! 干杯！
征求意见用语
(136) How do you like Chinese food ? 您喜欢中国菜吗？(137) What do you think of our service ? 您对我们的服务有什么意见？
(138) Thank you for your comments(compliment , suggestions).
谢谢您给我们提的意见(赞扬、建议) 。
(139) I’m afraid it’s against the hot el’s regulations . 这是违反饭店的规章制度。(140) In our hotel we don’t accept tips . 我们饭店是不收小费的。
It’s our pleasure to serve our guests well. 我们为客人服务好感到高兴。
Thank you all the same . 然而，还是要谢谢您。(141) I’m afraid you’ll have to pay for the damage . 您必须赔偿。(142) Thank you for telling us about it . 谢谢您告诉我们。
I’ll look into the matter right away . 我马上去处理这事。(143) I assure you it won’t happen again . 我保证此类事不会再发生。
(144) Please don’t worry ,sir (madam) . 先生(夫人) ，请不必担忧。
I’ll send someone up to your room right away . 我马上派人到您的房间去。
(145) I can’t guarantee anything ,but I’ll try my best . 我不能保证，但我会尽力而为。
商场用语
(146) What can I show you? 您要买什么？
(147) How do you like fashion(color , size , design)? 您喜欢这种款式(颜色、尺寸、图案) 吗？
(148) The extra large size of this color is out of stock . 这种颜色的特大号已经卖完了。
Please try us again tomorrow . 请明天再来看看。(149) They are altogether 175(one hundred and seventy-five) yuan RMB. Y ou may pay in cash or with credit card . 共计175元人民币。您可以付现金也可以用信用卡。
Please pay at the cashier’s .请到帐台付款。(150) Y ou have made a good choice . 您真会买东西。
you have very good taste . 您眼力真好。
酒店前厅服务英语口语情景对话
Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
英语句子翻译大全
英语句子翻译大全 导读：本文是关于英语句子翻译大全的文章，如果觉得很不错，欢迎点评和分享！ 01、I never stopped loving you，I just stopped showing it。 我对你的爱从来没有停止，只是我不再让别人知道而已。 02、Standing in a corner of the world，watching the sunrise and sunset。 站在世界某一个角落，看着日出日落。 03、Waiting is painful。Forgetting is painful。But not knowing which to do is the worse kind of suffering。 等待是一种痛，忘掉也是一种痛，但不知道该怎么办，是一种更折磨人的痛。 04、That formerly how to pick，time flies straight forward。 那段从前怎么去捡，光阴似箭一直向前。 05、Are you turn a walk，do not see my sad。Am I too wayward，regardless of your feelings。 是你转头就走，没看见我的难过。是我太任性，不顾你的感受。 06、Start everyday with a new hope，leave bad memories behind & have faith for a better tomorrow。 用新的希望开启每一天，释放掉不好的回忆，相信明天会更
好。 07、Who’s who of the hook，and who is who of redemption。 谁是谁的劫，谁又是谁的救赎。 08、They say after losing only treasure，in fact，after losing most painful treasure。 她们都说失去以后才懂得珍惜，其实珍惜后的失去最痛。 09、Love warms more than a thousand fires。 爱情的炽热胜过千万团的火。 10、It is good if you begin crying，that is the sign of cure。 能够哭就好，哭是开始痊愈的象征！ 11、Life is too short for us to wake up in the morning with regrets。 人生苦短，所以每天不要带着遗憾醒来。 12、Because of loving you so much that I stood aside。Although myfigure left you away，my heart didn’t。Today I have made up my mind to say “I love you。” 正是因为爱才悄悄的躲开，躲开的是身影，躲不开的是默默的情怀；今天我终于鼓起勇气，向你表达我的爱。 13、As long as people do not lose their direction，they will not lose themselves。 人只要不失去方向，就不会失去自己。
酒店前台常用英语-参考模板
■服务台常用词汇 management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票 sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveller's cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表 ■电讯服务 operator 电话员 house phone 内部电话 special line 专线 dial a number 拨号码 hold the line 别挂电话 can't put somebody through 接不通 ordinary telegram 普通电话receiver 听筒 city phone 城市电话 telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。 The line is busy(engaged) 占线。 send a telegram(cable) 发电报long distance 长途电话 telephone directory 电话簿 call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通
酒店前厅常用英语
酒店前厅部常用英语Hotel English 100 sentences Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Tithes(称呼) 8、Are you mrs,Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white. 怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith. 史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、 May I take your ba for you?
酒店前台英语口语
酒店前台英语口语 一．概述 在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如： 非正式英语正式英语 What’s your name? May I have your name? 您贵姓？请问您贵姓大名？ Do you want some tea? Could you like some tea? 您要喝茶吗？请问您想喝茶吗？ Over here, please. Could you come this way please? 这边请。请您往这边走好吗？ * 不要说OK, Sure, Yeah等等，而要说Certainly, Sir. * Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。 * 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。 可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。 * 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms. 在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl. * 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。 二.基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1．自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2．麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？
英语翻译
1.人生短短几十年，不要给自己留下了什么遗憾，想笑就笑，想哭就哭，该爱的时候就去爱，无谓压抑自己。 Be sure that you have never had any regrets in your life which only lasts for a few decades. Laugh or cry as you like, and it is meaningless to oppress yourself. 2.于千万人之中，遇见你所遇见的人；于千万年之中，时间的无涯荒野里，没有早一步，也没有晚一步，刚巧赶上了。 Among thousands of people, you meet those you’ve met. Through thousands of years, with the boundlessness of time, you happen to meet them, neither earlier nor a bit too late. 3.记住该记住的，忘记该忘记的。改变能改变的，接受不能改变的.Remember what should be remembered, and forget what should be forgotten.Alter what is changeable, and accept what is mutable. 4.能冲刷一切的除了眼泪，就是时间，以时间来推移感情，时间越长，冲突越淡，仿佛不断稀释的茶。 Apart from tears, only time could wear everything away. While feeling is being processed by time, conflicts would be reconciled as time goes by, just like a cup of tea that is being continuously diluted. 5.鱼对水说你看不到我的眼泪，因为我在水里.水说我能感觉到你的眼泪，因为你在我心里。“You couldn’t see my tears because I am in the water.” Fish said to water. “But I could feel your tears cause you are in me.”Answered water. 6.我们确实活得艰难，一要承受种种外部的压力，更要面对自己内心的困惑。在苦苦挣扎中，如果有人向你投以理解的目光，你会感到一种生命的暖意，或许仅有短暂的一瞥，就足以使我感奋不已。It‘s true that we have been leading a difficult life, for we need not only to be under various external pressures, but also to be in the face of internal perplexities.You would be affected by the warmth of life if someone gives you an understanding look during your bitter struggle.Even a mere glance would make you moved and inpired. 7.我不去想是否能够成功,既然选择了远方,便只顾风雨兼程；我不去想,身后会不会袭来寒风冷雨,既然目标是地平线,留给世界的只能是背影。I wou ldn‘t care success or failure, for I will only struggle ahead as long as I have been destined to the distance. I wouldn‘t care the difficulties around, for what I can leave on the earth is only their view of my back since I have been marching toward the horizon .
酒店饭店英语口语大全 前台服务
酒店饭店英语口语大全前台服务 Part 1 Counter Services 前台服务 Unit 1 预订房间Room Reservation 经典句型： What kind of room would you like? 您要预订什么类型的房间？ How long do you plan to stay? / How many nights? 您打算住多久？/ 您住几个晚上？ I’m sorry we are fully booked for 22nd. 很抱歉，22号那一天的客房都已经订出去了。 A single room is $ 70 per night, with 15% service charge. 单人间每晚70美金，另加15%的服务费。 模仿对话： A: Good morning. Can I help you? B: I’d like to book a room in your hotel. A: What kind of room would you like? B: I’d like to book a single room for August 18th. A: Please hold on. I’ll check our reservations. (After a while) I’m afraid we have no single room vacant on that day. What about a double room instead. B: That’s fine. Thanks you. ---------------------------------------------------------精品文档---------------------------------------------------------------------
英语一般用语
Good morning/afternoon！Miss ／Mr Wang！早上/下午/晚上好，王老师！3．What's your name？你叫什么名字？My name is… 我的名字叫…… 5. Nice ／Glad to meet you！见到你很高兴！6．How are you？你好吗？7. How do you do？你好?8．-What's this？-It's．．．这是什么？这（它）是…… 9．Welcome to No．14 Middle School！欢迎到第14中学来！10.Excuse me . Are you Li Ming? 对不起，你是李明吗？11.Can you spell it，please？你能拼一下它吗？12.Goodbye！Bye-bye！Bye！See you later！See you！再见！14.What class/row are you in？你是哪个班级/排的?15.What's your number？你是第几个?16.What's your telephone number？你的电话号码是多少?17.How old are you？／Can you tell me your age（年龄）？/ What's your age？你多大了？18.What's this ／that in English？这/那个(东西)用英语怎么说？19.What's the English for“电脑”？“电脑”用英 语怎么说？20.What is your father？/What does your father do？你爸爸是干什么工作的?21.Who is that（speaking）？你是谁？22.This is Bill（speaking）．我是比尔。 23.Is Tom in ／at home？汤姆在家吗？24.Who's that（speaking）？你是谁？25.Hello！May/Could I speak to Wang Ming？你好！我可以和王明通话吗？26.Can I speak to Tom ？我可以和汤姆讲话吗？27.Is that Kate（speaking）？你是凯特吗？28.Here you are．给你。29．Thank you（very much）/Thanks（a lot）．（多）谢谢。Thanks for your help．谢谢你的帮助。That's OK／You are welcome/That's all right/It’s a pleasure. 不用谢。30.Sorry．对不起。Not at all．／It doesn't matter．／That's all right．没关系。31.Your English is very good！你的英语真好！Thank you．谢谢。32.Is everyone here？／Are we all here？今天大家都到了吗？33.Who's on duty today？今天谁值日？34.What colour are your shoes？你的鞋是什么颜色的？35.Can I see your licence？我能看一下你的执照吗？36.How many boats are there in the picture？图中有多少艘船?37.Mrs Green has two children．One is a son，the other is a daughter．格林夫人有两个孩子,一个儿子,另一个是女儿。38.It's time to go to school．该上学了. It's time for break．该休息一下了. 39.What else can you see in the picture？图中你还看到别的什么东西吗?40.Which colour do you like best？你最喜欢哪种颜色?41.What's your favourite animal？你最喜欢哪种动物?42.Would you like some apples？你想要一些苹果吗？Would you like to drink a cup of tea？你想喝杯茶吗？I don't think so．我不想吃苹果/喝杯茶。No,thanks 不,谢谢了. Yes,please. 好 的.43.Do you like to have eggs for breakfast？你早餐喜欢吃鸡蛋吗？44.Here is a full bottle. 这儿有一瓶满的。45.What's the matter with your plane？你的飞机怎么啦？What’s wrong with your plane?46.What would you like for bre akfast？ 你想吃什么早点？I'd like a glass of milk and an egg．我想要杯牛奶和一个鸡蛋。 47.Let me help you．让我帮你吧。48.What/How about a glass of fruit juice？来杯果汁怎么样？What /How about something to drink？喝点东西怎么样？ 49.What’s your favorite sport，football，volleyball or basketball？你最喜欢什么运动，足球、排球还是篮球？50. Can’t you ride a bike？难道你不会骑自行车吗？51．Could you help me，please？你能帮助我吗？52．Let me help you，please．请让我帮助你。53．I（don't）think so．我认为（不）是这样的。54．Do you want a go？你想试一试吗？55．Lin Tao has no pencils and no pens．李雷
酒店前台常用英语句子
前台常用英语句子 1.What kind of the room would you like to book? A double or a single? 请问您需要什么类型的房间？单人房还是双人房？ 2.For which date would you like to book? 请问您要预订哪一天的？ 3.Hold the line please; let me check our room availabilities for those days. 请别挂线，我查询下那天是否有房间 4.Sorry to have kept your waiting. Yes, we have a vacancy for those days. 不好意思让您久等了，我们那天有空房 5.The room rate is RMB xx include breakfast and surcharge. 房价是ＸＸ包含早餐服务费。 6.The price is RMB xx. We can offer a special discount to you that is RMB xx. It was after x% off discount. 房价是ＸＸ，我们为您提供Ｘ％折扣，折后价是ＸＸＲＭＢ。 7.Let me repeat your reservation. You book one deluxe room for one night from 6/Jun-7/Jun for Mr. Lee. The price is RMB xx include breakfast and surcharge. 我重复一下您的预订，李先生您预订的是豪华房一晚，６月６日入住６月７日退房，房价是ＸＸ包括早餐服务费。 8.Your reservation has been confirmed. We are looking forward to serving you. Thank you! 您的预订已经确定了，我们期待为您服务，谢谢！ 9.Do you have a reservation? 请问您有预订吗？ 10.Please wait some minutes, Let me find your details from the computer. 请您稍等，我在电脑上查询下您的详细资料。 11.Yes, sir. I found your reservation. A deluxe room for one night as RMB x/per night. 是的，先生，您预订的是豪华房住一晚，房价是ＸＸＲＭＢ。 12.Would you prefer smoking or non-smoking room? 请问您需要吸烟楼层还是无烟层呢？ 13.Please fill in the registration form and sign your signature. 请在表格上填写您的资料并签名。 14.Would you like to pay by credit card or cash for the deposit? / How would you like
实战酒店前台英语 收银常用英语
酒店前台&收银常用英语前台reception或者front desk收银casher 大厅lobby机场airport 餐厅restaurant房务部housekeeping 超市supermarket工程部engineer department、 无线网络wifi密码password 收据receipt押金deposit xxtowel刮胡刀shaver 烟灰缸ashtray伞umbrella 快递express南航购票点southern China office 火车站trainstation地铁metro station 入住时： 1、先生/小姐，您好，请问有什么可以帮到您? hello，sir，may I help you？ 房价是多少 What is the room rate？ 现在的房价是300元每晚 Is 300 RMB per night 2、请问您有预定么？ Do you have a reservation？ 3、您需要单人房还是双人房？
Asingle room or double room？ 您的退房时间是？ when is your check out time 4、我能看一下您的护照么？ may I have your passport please 5、请签一下您的名字 Please sign your name here。 6、您的房卡 this is your room card 我们的早餐时间是七点半到九点半 our breakfast time is during seven thirty to nine thirty 7、您的房号是….. Your room number is…. 8、您需要提前预付300元人民币的押金 You should pay for a deposit of 300 RMB 9、押金我们会在您退房的时候退还给您 The deposit we will return to you when you check out 退房时： 1、可以把您的房卡给我们吗 May I have your room card please。 2、这是您的账单
酒店前台英语口语30句
前台英语口语30句 Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快How was your stay in our hotel? 请问在我们酒店住的好吗？ Is there anything I can do for you ? 有什么我能为您效劳的？ How would you like to settle your account? 请问您用什么方式结帐？ Would you mind give me your business card? 请问能给我一张您的名片吗？ The room service is 24 hours in our hotel. 客房送餐服务是24小时的Would you like to leave a message? 您要留口信吗？ It’s on the second(third) floor.在二(三) 楼 Congratulations! 祝贺您！ Thank you for staying in our hotel. 感谢您在我们饭店下榻 I’m sorry . It’s my fault .对不起，那是我的过错 Excuse me. Where is the washroom（restroom, elevator）对不起，请问盥洗室(电梯) 在哪儿？ It’s in the lobby near the main entrance. 在大堂靠近门口的地方 Please don’t leave anything behind.请别遗忘您的东西Wish you a pleasant journey! Good luck! 祝您旅途愉快！ I’m afraid our hotel is fully booked on that date.对不起，我们饭店那一天的客房全部订满了 May I reconfirm your departure date? 我可以再次确认您的离店日期吗？ I’m sorry, madam. We don’t have any vacancy at the moment.对不起，小姐，我们现在没有空房间 Just a moment, please, sir. I’ll put you through.请稍等一下，先生。我马上为您接通 Sorry , I’ve dialed the wrong number.对不起，我拨错号了 Sorry. He is not in at the moment . 对不起，他现在不在 How was your stay in our hotel? 请问在我们酒店住的好吗？ For outside calls, please press 9 first and when you hear the dialing tone, press the number you want. 打外线请先按9，听到声响后再按您所要的号码 The rate of your room will be paid by your company while the others should be at your expense..
英语日常用语
英语日常用语1000句 三、Identifying Objects 辨别物品 31. What's this? 这是什么？ 32. It's a pen. 是支笔。 33. Is this your handbag? 这是你的手提包吗？ 34. No, it isn't. / Yes, it is. 不，它不是。/是的，它是。 35. Whose pen is this? 这是谁的笔？ 36. It's Kate's. 是凯特的。 37. Is that a car? 那是一辆小汽车吗？ 38. No, it isn't. It's a bus. 不，那是一辆公共汽车。 39. What do you call this in English? 这个用英语怎么说？ 40. What is the color of your new book? 你的新书是什么颜色的？ 41. How big is your house? 你的房子有多大？ 42. How long is the street? 这条街有多长？ 43. What's the name of the cat? 这猫叫什么名字？ 44. Where's the company? 那个公司在哪儿？ 45. Which is the right size? 哪个尺码是对的？ 四、About Belongings 关于所有物 46. What's this? 这是什么？ 47. It's an air-conditioner. 这是空调。 48. Is this yours? 这是你的吗？ 49. Yes, it's mine. 是的，是我的。 50. Where are my glasses? 我的眼镜在哪儿？ 51. Do you know where I've put my glasses? 你知道我把眼镜搁哪儿了吗？ 52. Over there. 在那边。 53. On the desk. 在桌上。 54. Is this your pen? I found it under the desk. 这是你的笔吗？我在桌下捡的。 55. No. Mine is blue. 不是。我的是蓝的。 56. Which is your bag? 哪个是你的包？ 57. The bigger one. 大些的那个。 58. The one on your right. 你右边的那个。
酒店宾馆前台接待常用英语
hotelenglish part 1 greetings问候 2. good morning/afternoon/evening, sir/madam. what can i do for you? 先生/女士，你好！请问我能为您做点什么？ 3. my name is ..., is there anything else i can do for you, just let me know. 我叫...，如果需要我为您做些什么，请告诉我。 4.if you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 5.have you make a reservation ?\have you booked the room?\are you the vip? 请问有预订吗？\请问你是会员吗？ 6.what kind of room would you like ? 请问您需要什么类型的房间。 7.sorry ,i don’t quite understand . 对不起，我不是很明白。 8.i’m afraid we’ve fully booked for that time . 抱歉，我们那个时段已给订满了。 9.it’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。 10.excuse me ,how do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？ 11.we can only keep your table /room till … 我们能保留您的房间直到... 12.let me show you to your room ,this way please . 让我带您到房间，这边请。 _______________________________________________________________________________ part 2 helping to check-in帮助入住 1.please have a seat for a while, i’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. would you please give me your passport or id card and credit card ?, i’ll help you to fill in the form. 请把您的护照和信用卡交给我，我帮您办理入住手续。 3. how many nights will you stay this time? 这次入住您会住多少天？ 4. which room would you like, we have these kinds of rooms...? 您是要哪种房间？ 5. excuse me, sir/madame. how would you like to pay the deposit, cash or credit card（together or separately）? 先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？ 6.here is your room key and the breakfast coupon. would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. here are your passport and the credit card . you can go up to the room now i hope you enjoy your stay with us..
常用酒店英语词汇大全如下
常用酒店英语词汇大全如下： Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员
Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员