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高三月考 (Unit one to five)

《饭店服务与管理英语》月考试卷

姓名___________ 分数___________

适用班级：高三旅专班一、词汇选择（每小题2分，共20分。请选出下列专业词汇的正确翻译形式，并将其序号填在题后的括号内）

1. 散客（） A.FIT B.walk-in guest

C. no-show

D.EMS

2. 火腿（） A.bacon B.sausage C. ham D.toast

3. 利口酒（） A.alcohol B. liquor C. spirit Dliqueur

4. 梳妆台

（） A. bureau B. night stang

C. bathtub

D. wardrobe

5. 软盘（） A. floppy dise B.hard dise C.photocopy D.typewriting

6. 熟悉，随便（）

A. courtesy

B.efficiency

C. familiarity

D.servility 7. 接待员（）

A. reseptionist

B. receptionist

C. riceptionist

D. reciptionist

8. 特快专递（）

A. EMS

B. SME

C. MES

D. MSE

9. 经过保证的预定 ( )

A. guaranted reservation

B. guaranteed reservation

C. gueranted reservation

D. gueranteed reservation

10.人力资源部（）

A. the Housekeeping Dept.

B. Human Resource Dept.

C. the Sales Dept.

D.Security Dept. 二、判断对错（每小题1分，共10分。正确的，在题后的括号里打“√”，错误的打“×” ）

11. The motto of our hotel is “reputation first, customer foremost ”.（） 12. A higher salary is always the most important reason for a person to change his job

（）

13. In all hotels, the duties of the receptionist are different. （）

14. Service is the most important product compared with other products in hotel business.

（）

15. It is the general manager that keeps the hotel industry healthy. （） 16. Rice and salt were used as a kind of money in the Philippines. ( ) 17. When cleaning the guestroom, a chambermaid should replace the toilet needs.

18. Smile can help people overcome difficulties and make the world better. （） 19. A reservationist is a person who receives the reservation. （） https://www.wendangku.net/doc/ca8268007.html,munication plays an extremely important role in the hotel operation and

( )

三、选词填空（每小题2分，共20分。请用括号中的一个词的适当形式填在相应句子内）

( choose, make, guarantee, use, contact, depend, mind, provide, be, have, treat, )

21. Would you ____ waiting until 6:00 this afternoon? 22. Whould you _________________ our little Tom with an extra bed ? 23. Every country ______________ many good people who help to take care of others. 24. The repution of a hotel ___________ on the degrees of comfort and service it offers to the guest. 25. Whoever the guest is, he or she must _________________ as a VIP. 26. How can I have my reservation ________________ ? 27. He enjoys ____________________ friends with workers and farmers. 28. He ___________________ to face the new challenge. 29. If you have any questions, please _______________ the reception desk.

四、补全对话(共20分) （ Dialogue - 1 ） (R --- Receptionist; G — guest)

31. R: . （）

G: Yes, please. I have just arrived from Hong Kong. Could you let me have a room

for tonight ?

32. R: . （）

G: I am afraid not.

R: How many people do you have, please?

33. G: ________. （）

34. R: . （）

35. G: ________. （）

36. R: . （）

37. G: . （）

( Dialogue – 2 )

……

B. But what if you are put at the Housekeeping Department as a room attendant?

A. Er,I’d consider it a new challenge.

B. The work there will be quite heavy, you see.

A. Mm,________________________________(38) And I am ready to do any hard work..

B. Fine. Now, one more thing, when can you start?

A I’d be happy to start immediately.

B OK. We will let you know our decision in one week.___________________________（39）.

Good-bye.

A ___________________________________（40）.Good-bye.

五、阅读理解（每小题2分，共10分。阅读下面的文章并根据文章

内容完成下面的选择题，每道小题只有一个答案是正确的，将正确答

案的序号填入题后括号内）

The beginning of our sleep-shortage crisis (睡眠不足危机) can be traced back to the invention of the light bulb（电灯泡）a century ago. From some diaries and other personal

reports in the 18th and 19th centuries, sleep scientists believe that the average people used to sleep about nine and a half hours each night. “The best sleep habits were forced on us when we had nothing to do in the evening on the farm and it was dark ,”says sleep specialist (专家) Roff wang.

By the 1950s and 1960s, that sleep schedule had been decreased to between seven and eight hours. Perhaps the most cruel robber of sleep is the complexity of things of today.

Whenever pressures from work, family friends and community become greater, many people consider their sleep can be given up. Another thief of sleep is shift work, in which people work regularly in the evening or at night. Researchers say the brain has difficulty changing sleep times, which means that these people usually suffer a real loss of sleep.

The round-the-clock entertainment, especially all night TV programs also strengthen the effect of sleep-shortage. So now, most TV stations stop broadcasting at midnight or at 1 a.m.

to urge many viewers to retire.

1.The average person slept about nine and a half hours each night in the 18th and 19th centuries.

This is because ___. （）

A. they had nothing to do in the darkness

B. they worked on the farm

C. they were tired from the day’s hard work

D. they were too unintelligent to do anything else

2. According to the sleep scientists, how long is it best for a person to sleep each day?

A. Less than seven and a half hours. （）

B. Between seven and a half and eight hours.

C. About nine and a half hours.

D. Between eight and nine hours.

3. According to the passage, people sleep less nowadays mainly because ______. （）

A. they go to entertainment places at night

B. they watch TV programs at night

C. they have to deal with all kinds of problems

D. they have to be on guard against robbers during the night

4. Which statement is TRUE according to the last paragraph? （）

A. TV stations stop broadcasting earlier to encourage people to go to bed.

B. TV stations had to dismiss some of their employees because we had other types of

entertainment.

C. Most TV stations urged the audience to stop watching TV and to go to other entertainment

activities.

D. Many people working in TV stations can’t sleep well because they work the whole night.

5. The underlined word “decreased” in the passage means ________. （）

A. understood

B. remembered

C. worked

D. made shorter

六、翻译（共20分。将下列句子的翻译写在每小题后的空白处）

46. 谢谢您的订房，我们期待着您的光临。

47. 很抱歉。没有客人的同意，我们不能把房间号码告诉您。

48. 我们的行李员会帮您搬行李并领您上楼的。

49. 最早的纸币看上去与其说像今天人们用的钞票，不如说像人们互相传递的便条。

50 客房部员工一方面要尽量满足客人的要求，另一方面又应当忠实履行本部门的职

责使命；同时，还应与其他部门通力合作。

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