秘书英语：Unit 5
Unit 5 How Does a Secretary Handle Phone Calls?
本单元教学要求：
1．掌握接打电话的技巧
2．学写介绍信
3．了解外交等相关知识
Section 1 Making & Answering Phone Calls
一、背景知识
接打电话是秘书工作当中十分重要的一部分。秘书的对外形象代表着公司的形象。因此，在接打电话时应注意礼貌和高效。首先，应尽快向对方说明自己的身份。如果需要找人，应请对方“稍等”，如果被找的人不在，应有礼貌地给予回答；另外，打电话应使用简洁、明快、有礼貌的语言。掌握了接听电话的礼仪，让对方在秘书亲切的话语中心平气和地谈事情。通话结束后，对方会对公司留有极佳的印象。
二、课前提问：
1．If you were a secretary, what should you know before making a phone call?
2．What do you know about telephone etiquette?
3．Is telephone etiquette important for a secretary? Why or why not?
4．What will you say first when you are making or answering a phone call?
5．If you were a secretary, how will you arrange an appointment for your boss?
三、语言学习
1.May I help you?我能为您做点什么？相当于Can I help you? 此句在不同地点可以解释
为不同的含义：
1) 在商店：—May I help you? 你想买点什么？
2) 在餐馆：—May I help you? 你想吃点什么吗？
3) 在图书馆：—May I help you? 你要借什么书？
2.would like表示“想要”和want的意思相近，但would like的语气要婉转，常表示客气
的请示或建议。用法如下：
1）表示想要某物：would like sth.
e.g. He would like a cup of tea. 他想喝杯茶。
Would you like an apple? 你想吃个苹果吗？
2）表示想要做某事：would like to do sth.
e.g. I would like to have supper at home. 我想在家吃晚饭。
Would you like to play soccer with us? 你想和我们一起踢足球吗？
3. a room with the view of the lake 能看到湖景的房间。“view”从某处看到的东西；（尤指）
自然美景，风景：You?ll get a better view of the pianist if you stand up.你站起来，就能更清楚地看到那位钢琴家。
4.It’s my pleasure. 不客气。相当于“It?s a pleasure.”…Thank you for doing that.?…It?s my
pleasure.?
5.I’d like (I would like)我想... …would?用以提出建议或邀请：Would you like a sandwich?你想
吃三明治吗？Would they like to sit down?请他们坐下好吗？
6.One moment, please. = Just a moment, please. =Would you wait a moment, please? = Just a
moment. 稍等。
7.supply sb. with sth.向某人提供某物，相当于supply sth. to sb.：Our farm supplies the
market with fruits and vegetables. 我们的农场为市场提供水果和蔬菜。We supply power to the three nearby towns. 我们给附近的三个城镇提供电力。
四、参考答案
III. Further Exercises
1. Restudy the dialogues and briefly answer the questions about it:
1)Why is Zhang Yi making a phone call in dialogue one?
Because he needs to reserve a room for Mr. Ling Yun.
2)In dialogue one, whom is Zhang Yi calling?
Zhang Yi is calling Royal Hotel.
3)How long will Mr. Ling Yun stay in Detroit?
He will stay there for three nights.
4)What room does Mr. Ling Yun prefer?
He prefers a room with the view of the lake.
5)When will a room with lake view be available?
It will be available on Sep. 18.
6)Why does Mr. Rollin want to speak to Mr. Ling Yun?
Because his company wants to import Chinese textile products into the United States and they understand that Mr. Ling?s company can supply them with such items.
7)When will Carter meet Mr. Ling Yun?
He will meet Mr. Ling Yun on Wednesday afternoon.
2. Complete the following dialogue and look at the disc for a suggested version of each and listen to its recording.
A: Good Morning. Mr. Ling Yun?s office. This is Zhang Yi speaking.
B: Hello, Miss Zhang. This is Henry James of Eastern Development Co.
A: Hello, Mr. James. How may I help you?
B: I?d like to see Mr. Ling Yun about the order with us 有关我们的订单(order)事宜. Does she have any time tomorrow?
A: Would you please hold the line for a moment? I?ll check Mr. Ling?s schedule 我看看凌先生的日程表(schedule）… Thank you for waiting. I?m sorry, but Mr. Ling Yun has a full schedule tomorrow and then she?ll be away the following day. Would Thursday be too late 周四太晚了吗?
B: Just a moment… Thursday?s OK if it?s in the morning.
A: All right. I?ll make an appointment for you for 9:30 为您安排9点半的约会(appointment）. Would that be convenient for you?
B: Yes, that?ll be fine.
A: I?ll make a note of that. Would you like me to confirm the appointment 对约会进行确认(confirm）?
B: Yes, please. You can contact me any day at 734 427, extension 347.
A: Fine, I?ll do that.
B: Thank you very much. See you at 9: 30 on Thursday. So long.
A: Goodbye. Mr. James.
3. Make up a dialogue by raising three questions about the dialogue.
4. Translate the following sentences into English and look at the disc for a suggested version
of each.
1)她明天有时间吗？
Does she have any time tomorrow?
2)请您别挂，稍等一会儿好吗？
Would you please hold the line for a moment?
3)凌先生明天的日程已满。
Mr. Ling Yun has a full schedule tomorrow.
4)我会把它记下来。
I’ll make a note of that.
5)你可在任何一天与我联系，我的电话是734 427转347。
You can contact me any day at 734 427, extension 347.
6)凌先生现在很忙，他想知道您想和他谈什么。
Mr. Ling is rather busy now and would like to know what you wish to speak to him about.
7)罗林先生对进口中国的纺织品到美国很感兴趣。
Mr. Rollin is interested in importing Chinese textile products into the U.S.
8)让我看一下凌先生的日程表，看看是否能为您安排见面，请稍等。
I’ll just check Mr. Ling Yun’s schedule, and see if I can arrange an appointment for you, just a moment.
6. As one of the roles, report to your superior on what is going on here.
五、课文译文
对话1
下午好，这是皇家宾馆吗？
是的，夫人，可帮您做什么？
我是东方贸易公司的，想为凌云先生订房。
好的，夫人。凌云先生什么时候入住，打算住多久？
凌先生九月十七号入住底特律，在那儿逗留三夜。他想订一间可观湖景的房间。
对不起，夫人。九月十七日可观湖景的房间已经全部预定出去了。我们可以九月十七日安排凌先生住没有湖景的房间，然后十八号再将他调到可观湖景的房间，这样可以吗？
听起来主意不错。非常感谢。
乐意效劳。感谢您惠顾皇家宾馆。
对话2
下午好，凌云先生办公室，我是张一。
您好，我想与凌云先生通话。
可以问您是哪位吗？
我是太平洋国际的汤姆.罗林。
谢谢，波林先生。请稍等。
不，我是罗林，不是波林。
对不起，罗林先生。请稍等。（通过内部分机）凌先生，有位太平洋国际的罗林先生想和您通话。
可以问问他来电目的吗？
好的，凌先生。对不起，罗林先生，让您久等了。凌先生现在很忙，他想知道您想和他谈什么。
我们想进口中国的纺织品到美国。我们知道贵公司有这类产品。
我知道了。非常感谢，罗林先生。请稍等一会儿好吗？（接通凌先生的电话）凌先生，罗林先生对进口中国的纺织品到美国很感兴趣。
知道了，接进来。
好的，凌先生。（对罗林说）罗林先生，很抱歉让您久等了。我现在给您接通凌先生的电话。对话3
销售部，我是张一。
早上好，我是英格兰伯明翰标准汽车有限公司的卡特。我想与凌云先生通话。
凌先生现在不在办公室。我可以为您效劳或者您愿意和销售部的其他人通话吗？
我想约下周见凌云先生。
让我看一下凌先生的日程表，看看是否能为您安排见面，请稍等。好，凌先生好像周四上午，周三下午，周五上午有空。
我可以排在周三下午吗？2:30可以吗？好的。非常感谢，再见。再见。
六、课文录音全文
Dialogue 1
A: Good afternoon. Is this Royal Hotel?
B: Yes, Madam. May I help you?
A: Yes. I?m calling from Oriental Trade Company. I need to reserve a room for Mr. Ling Yun.
B: Fine, Madam. When will Mr. Ling arrive, and how many nights will he be staying?
A: Mr. Ling will arrive in Detroit on Sep. 17 and stay there for three nights. And he would like a room with the view of the lake.
B: Sorry, Madam, but all the rooms with a lake view have been reserved for Sep.17. Is it all right to have Mr. Ling in a room without a lake view for Sept.17, and then we can transfer him to a room with lake view on Sep. 18?
A: That sounds all right. Thank you very much.
B: It?s my pleasure. Thank you for choosing Royal Hotel.
Dialogue 2
A:Mr. Ling Yun?s office. Good afternoon. Zhang Yi speaking.
B:Hello. I?d like to speak to Mr. Ling Yun, please.
A: May I ask who is calling, please?
B: My name is Tom Rollin of Pacific International.
A: Thank you, Mr. Pollin. One moment, please ...
B: No, no. This is Rollin, not Pollin.
A: I?m sorry, Mr. Rollin. Just a moment, please. (Over the intercom) Mr. Ling, a Mr. Rollin of Pacific International is on the line.
C: Can you find out what he wants?
A:Yes, Mr. Ling. (To Mr. Rollin) I?m sorry to have kept you waiting. Mr. Ling is rather busy now and would like to know what you wish to speak to him about.
B: Yes, we want to import Chinese textile products into the United States and we understand that your company can supply us with such items.
A: I see. Thank you very much, Mr. Rollin. Would you wait a moment, please? (To Mr. Ling) Mr.
Ling, Mr. Rollin is interested in importing Chinese textile products into the U.S.
C: I see. Put him on.
A: Yes, Mr. Ling. (To Mr. Rollin) Mr. Rollin, I?m very sorry to have kept you waiting. I?ll connect you with Mr. Ling.
Dialogue 3
A: Marketing Department, Zhang Yi speaking.
B: Good morning. My name is Carter and I work for Standard Cars Ltd. of Birmingham, England. I?d like to speak to Mr. Ling Yun, please.
A: I?m afraid Mr. Ling is not here at the moment. Can I help you, or would you like to speak to someone else in the Marketing Department?
B: I?d like to make an appointment to see Mr. Ling Yun sometime next week.
A: I?ll just check Mr. Ling Yun?s schedule, and see if I can arrange an appointment for you, just a moment. Yes, Mr. Ling seems to be available on Tuesday morning, Wednesday afternoon and
Friday morning.
B: Would I make an appointment on Wednesday afternoon, please?
A: Could 2:30 be convenient for you?
B: Yes, that?ll be fine. Thank you very much, goodbye!
A: Goodbye.
Section 2 Telephoning Effectively
一、背景知识
在日常工作中，掌握正确的、有礼貌的打电话方法是非常必要的。作为秘书，应认真学习电话礼仪。首先，接打电话时要注意音量和语速适度，学会通过声音体现对客户的关注与热情；其次，要注意用语礼貌，回答内容专业；电话铃响后尽快接听电话，不要将客户推来推去，尽可能为客户提供方便。如果承诺给客户回电话，要尽快回复。另外，学会如何转接电话等等。总之，认真遵循电话礼仪会达到事半功倍的效果。
二、课前提问：
1.What are the speaker’s speaking skills on the phone?
2.Are these skills necessary for a secretary?
3.Do you know how to telephone effectively?
4.What should you know first before telephone?
5.Why is telephone etiquette so important for a company?
三、语言学习
1.rely on依赖，依靠：You can't rely on the weather. 这天气可靠不住。
2.take the chance to do sth.试图做成某事：Take the chance to develop your collaborative
skills while working with group members. 试着通过与队友的合作来提高自己的协作能力。
3.tend to do sth.倾向；趋向；趋于：I tend to go to bed earlier during the winter.我在冬天常
睡得较早。
tend to/ towards sth.朝某方向：He tends towards extreme views.他的观点趋于偏激。
4.all the time 一直，始终：Conditions are changing all the time. 情况在不断地变化着
5.have to不得不，必须，表示义务或责任：They don?t have to have finished the work before
i arrive.他们无须在我到达之前完成此项工作。
6.as soon as possible 尽快：Looking forward to hearing from you as soon as possible and May
God bless you.希望尽快收到您的来信，上帝保佑您。
as... as用于副词和形容词之前，已构成比较句型：
1)(第二个as用作介词)达到与...相同的程度；与...等同：Sam is as rich as Alexander. 山
姆像亚历山大一样富有。
2)(第二个as用作连词)同...一样达到某种程度；与...等同：She?s as good an actress as she
is a singer.她当演员和当歌手都一样出色。
7.in particular 尤其，特别：The whole meal was good but the wine in particular was excellent.
整顿饭都很好，尤其是葡萄酒更好。/ …Is there anything in particular you?d like for dinner??…No, nothing in particular.? …正餐你有什么特别喜欢的菜吗？?‘没有，什么都行。’
8.make a, no, some, etc difference (to sb/sth)
1)（对某人[某事物]）有、没有、有些...作用或影响：A hot bath makes all difference in
the morning.上午洗个热水澡能让人精神振奋。
2)（对某人[某事物]）重要、不重要等；要紧、不要紧等：…Does that make any
difference??…Yes, it amakes all the difference.?…那要紧吗？?…是的，非常重要。?
四、参考答案
III. Further exercises
1. Restudy the dialogue and briefly answer the questions about it:
1)What determines t he customer?s impression of the company when a speaker is on the
phone? T he speaker?s voice and choice of words do. They determine the customer?s
impression of the company when a speaker is on the phone.
2)How should a secretary speak over the phone?
A secretary should speak clearly and more slowly than usual.
3)Why should a secretary speak with more energy when calling?
Because telephones tend to make one?s voice sound less lively than it really is.
4)What can help a secretary avoid speaking in the same tone?
A smile on the face will help the secretary avoid speaking in the same tone all the time.
5)How does a secretary show his/her politeness, friendliness and professionalism on the
phone?
A secretary can show his/her politeness, friendliness and professionalism on the phone
through good manners and attention.
6)What should a secretary do when customers don?t know who they can turn to for help?
He or she should transfer the customers through to the right person, or if that?s
impossible, the right person should call them back.
2.Write out the right form of the given verb for each blank.
1)The customer?s impression of the company is determined (determine) completely by the
speaker?s voice and choice of words.
2)Here are (be) some tips to help a secretary make better communications through the
telephone.
3)Be particularly clear when saying (say) your name and the name of your organization.
4)Telephones tend to make your voice sound (sound) less lively as it really is.
5) A smile on your face will help you avoid speaking (speak) in the same tone all the time.
6)Secretaries should speak without accent to make (make) the communication easier.
7)Usually customers should be transferred (transfer) through to the right person, or if that?s
impossible, the right person should call them back.
3. Translate the following sentences into English and look at the disc for a suggested version
of each..
1)客户对该公司印象如何完全取决于说话者的声音及所用的字眼。
The customer’s impression of the company is determined completely by the speaker’s voice and choice of words.
2)找机会重复一下你的名字，特别是在通话结束前。
Take the chance to repeat them, particularly at the end of the call.
3)脸上的笑容会通过声音反映出来。
A smile on your face is reflected in your voice.
4)及时的答复能给客户留下公司效率非常高的印象。
Prompt response will give your customer the impression that your company is very efficient. 5)当通过电话中与人打交道时，上述这些简单的作法会使情况大为不同。
Simple things like these make all the difference when dealing with people over the phone.
4. True or false.
1)Telephoning skill cannot be learned. （F）
2)It is not necessary that the secretary says the name of the company because the caller has
already knows it. （F）
3)Being a good listener is very important to a secretary. (T)
4)If a secretary promises to call back, he/ she should do it as soon as possible. (T)
5) A secretary needn?t know how to use all the buttons on the telephone. （F）
5. Learn to take telephone messages including the following information: the time, the name of the caller, the name of the caller’s company, telephone number of the caller, the message.
An Example of Telephone Message Slip
五、课文译文
学习打电话
打电话时，公司形象的建立在很大程度上依赖说话者的谈话技巧。客户对该公司印象如何完全取决于说话者的声音及所用的字眼。电话技巧并非是天生就会，而是后天学来的。这里提供一些窍门以便秘书能够更好地进行电话交流。
说得清楚些，语速比平常慢些。特别是提到自己的名字和公司的名号时，要说得特别清楚。找机会重复一下你的名字，尤其是在通话结束前。
说话用点劲儿。电话会让人的声音听起来不像平时那么有生气，因此在谈话时，尽量要表现出兴趣和热情。
必要时，通过声音让对方感受到微笑。脸上的笑容可以通过声音反映出来，并且能够帮助秘书避免语气单调。
应该听起来有礼貌，有职业特点，通情达理，乐于助人，以及友善。很重要的是表现出良好的教养，给对方以关注。做好的听众。
以对方可以理解的方式解释事情。别使用特别术语或是以为客户已了解该行业或企业。秘书讲话应该没有口音，这样交流会更容易些。
使联络更加方便。客户不必非得跟半打的人交谈，才能找到一个可提供帮助的人。秘书也不应该给他们另一个号码或者告诉他们待会儿再打过来。通常，他们的电话应该被转接到负责该工作的人那儿，如果当时不在的话，就应该告诉客户这个人会给他们回电话。
及时答复电话。及时的答复会给客户留下公司效率非常高的印象。秘书如果答应回电话，应该尽早回复。
知道如何使用电话上的各键，特别是该如何毫无问题地转接电话，当通过电话中与人打交道时，上述这些简单的作法会使情况大为不同。
六、课文录音全文
On the phone, the image of a company relies heavily on the speaker?s speaking skills. The customer?s impression of the company is determined com pletely by the speaker?s voice and choice of words. Telephoning skills are not a natural talent, but a learned one. Here are some tips to help a secretary communicate better through the telephone.
Speak clearly and more slowly than usual. Be particularly clear when saying one?s name and the name of one?s organization, and repeat them, particularly at the end of the call.
Speak with more energy. Telephones tend to make one?s voice sound less lively as it really is, so try to show increased interest in and enthusiasm for what the secretary is saying.
When necessary ‘smile with one’s voice’. A smile on one?s face is reflected in one?s voice, and will help the secretary avoid speaking in the same tone all the time.
Be and sound polite, professional, understanding, helpful, and friendly. Much of the secret is simply good manners and attention. Be a good listener.
Explain things in an understandable way. Don?t use special terms or assume that a customer knows the business or industry. The secretary should speak without accent to make the
communication easier.
Make it easy to be contacted. Customers shouldn?t have to talk to half a dozen people before they can find one who can help. They shouldn?t be given another number or told to call back later. Usually, they should be transferred through to the right person, or if that?s impossible, the right person should call them back.
Respond promptly to phone calls. Prompt response will give a customer the impression that one?s company is very efficient. And if the secretary promises to call back, he or she should do this as soon as possible.
Know how to use all the buttons on the phone, and in particular how to transfer a call without losing it. Simple things like these make all the difference when dealing with people over the phone.
Section 3 Writing a Letter of Introduction
一、背景知识
介绍信是用来介绍相关人员的基本情况，以联系工作、促进交往为目的的一种专用书信，内容包括：（1）被介绍人的身份和情况，如被介绍人的姓名、职务、与写信人的关系等；（2）介绍的目的和原因；（3）表示谢意。对对方可能给予的帮助或照顾表示感谢。介绍信的语言尽量简明扼要。
中英文介绍信在形式上略有不同。中文的介绍信是机关、单位、企业必备的具体介绍、起证明作用的书信，有较为固定的书写格式、印刷形式，内容简单、明确。英文的介绍信则没有固定的格式。
二、课前提问：
1.What is a letter of introduction?
2.Is writing a letter of introduction difficult?
3.What is the purpose of a letter of introduction?
4.What points should be included in it?
5.What should be paid special attention to while writing a letter of introduction?
6.What’s the difference between letters of introduction in Chinese and in English?
三、语言学习
1.introduce sb. to sb. 把某人介绍给另外的人；是相互认识；引见：Allow me to introduce my
friend Miss Wood to you. 允许我向你介绍我的朋友伍德小姐。
introduce的一些其他用法：
1)introduce sth. to sb. （向听众或观众）宣布并介绍（演讲者或广播、节目等的细节）：
The next programme is introduced by Mary Davidson下一个节目由玛丽?戴维森主持。
2)提出（新问题）供讨论：introduce a Bill before Parliament向议会提出法案
3)introduce sb. to sth.
(a)引导或带领某人接触某事物的主体：The first lecture introduces new students to
the broad outlines of the subject.第一堂课是让新同学概括地了解这一科目。
(b)cause sb. to start using or experiencing sth.使某人开始采用或体验某事物：
introduce young people to alcohol教年轻人喝酒
2.to the point中肯，恰当，扼要：Please be concise and to the point. 请简明扼要一点。
3.pay attention to关心;注意You should pay attention to your spelling. 你要注意拼写。
4.rather than 与其（某人[某事物]）；不愿；不要；不是：I think I?ll have a cold drink rather
than coffee.我想喝冷饮，不想喝咖啡。/ It?s management that?s at fault rather than the work-force.错在资方而不是劳方。/ Rather than risk breaking up his marriage he told his wife everything.他惟恐婚姻破裂，把一切都告诉了妻子。
5.It’s our great pleasure to... 我们很高兴...：It is a pleasure to work with you. 和你一起工作
真是件乐事
6. a wealth of (某物的) 大量，众多，丰富：The dictionary gives us a wealth of phrases and
sentences to illustrate meaning. 这本词典给了我们许多说明词义的短语和句子。/ a book with a wealth of illustrations有大量插图的书
7.be delighted with 对...感到满意：He was very much delighted with the results. 他对这个结
果感到非常满意。
四、参考答案
III. Further exercises
1. Restudy the dialogue and briefly answer the questions about it:
1) What is a letter of introduction for?
It is for introducing one person to another.
2) How is a letter of introduction different from a letter of reference?
A reference letter is to present a person?s qualifications, while a letter of introduction is to
introduce one person to another, and should be written to the point.
3) What should the writer describe in a letter of introduction?
The writer should provide the full name of the person being introduced, to give an explanation for the purpose and reason of the introduction, and to make a very brief description of the person being introduced. Some writers may also express the their appreciation.
4) What kind of information about the person being introduced should be presented in the
letter?
The information should sound interesting.
5) Why should Mr. Collins write this letter to Mr. Huxley?
He wants to introduce their new sales manager, Bob Sherman, to Mr. Huxley.
6) According to the sample, how do you know Bob Sherman?
Bob Sherman is resourceful and has a wealth of background in the toy industries, including both the manufacturing process and international trade practice.
2. Translate the following sentences into English and look at the disc for a suggested version
of each.
1)谨向你介绍我们新的销售代表，麦克·布莱曼。
This will introduce Mike Blackman, our new sales representative.
2)很高兴向您介绍我们出色的海外部经理，陶乐斯·怀特。
I would like to introduce you Doris White, our excellent Export Manager.
3)他已与我们共事五年了，她处理事务效率很高，我们十分满意。
She has been working with us for five years and we are delighted with her efficient way of dealing with office routine.
4)您将会发现她是您在展览期间的好助手。
You’ll find that she is an outstanding assistant to you during the exhibition.
5)请您尽力指导麦克，帮助他进步，我将不胜感激，麦克也是一样。
Could you please give Mike whatever guidance you can to get him started. I will appreciate it --- and so will Mike.
3. Write a letter of introduction in the name of David Johns to Mr. Ling to introduce a new sales representative Mike Blackman according to the following outline.
1) Provide the full name of the person being introduced.
2) Give an explanation for what is your request for a favor or make the reader want to meet
the person being introduced.
3) Express your anticipation or appreciation.
五、课文译文
介绍信
A：今天的秘书招聘考试要求我们写一封信，向某公司的生意合作伙伴介绍一个新员工。我觉得我写得不好。
B：为什么不好呢？介绍信并不难写，因为他的目的只是向一个人介绍另外一个人。它不同于推荐信，需要展示一个人的资历，因此介绍信必须写的中肯。
A：那么其中应该包括些什么呢？
B：有三点是必须包括进去的。第一是提供被介绍人的全名。第二是解释介绍的目的和原因。
第三是简要描述被介绍人。有些介绍信还有第四部分，表达写信人的谢意。
A：是否有需要特别注意的地方？
B：嗯，可能是，描述被介绍人时尽量把他描述得有意思一些而不是过分地夸奖。
A：我明白了，非常感谢。
B：以下是介绍信的一封例信。
尊敬的赫胥黎先生：
很荣欣向您介绍我们的新销售经理鲍勃·谢尔曼先生，他是八月份成为我们的同事的。
鲍勃对玩具业有很充分的了解，包括生产过程和国际贸易实务。像他这样对所销售玩具了解如此全面的人并不多见。
我们对鲍勃的足智多谋很满意，我们相信你很快就会发现他会对你的生意很有帮助。
谨致
亨利·科林斯
六、课文录音全文
A: In today?s recruitment examination for secretary, we are required to write a letter to introduce a new employee to the company?s business associate. But I don?t think I?ve done a good job.
B: Why not? A letter of introduction is not very difficult to write because the purpose of such a letter is only to introduce one person to another. It is not a reference letter to present a person?s qualifications, so an introductory letter must be written to the point.
A: What should be included in it?
B: Three points are necessary for it. One is to provide the full name of the person being introduced.
The second is to give an explanation for the purpose and reason of the introduction. The third is to make a very brief description of the person being introduced. Some letters may have a fourth part to express the writer?s appreciation.
A: Is there anything to pay special attention to?
B: Well, maybe, when you describe the person being introduced, try to make him or her sound interesting rather than overdoing the compliment.
A: Ok, I see. Thank you very much.
B: Here is an example of a letter of introduction.
January 1, 2003 Dear Mr. Huxley,
It?s our great pleasure to introduce to you Bob Sherman, our new sales manager, who started last August.
Bob has a wealth of background in the toy industry, including both the manufacturing process and international trade practice. Not many people have such complete experience with the toys they are selling.
We are delighted with Bob?s resourcefulness and we know you will soon find him helpful to your business.
Best regards,
Henry Collins
Section 4 Getting to Know Diplomacy (1)
一、背景知识
关于“外交”，《新华词典》的解释是：“国家为实行其对外政策，由国家元首、政府首脑、外交部、外交代表机关等进行的诸如访问、谈判、交涉、发出外交文件、缔结条约、参加国际会议和国际组织等对外活动。”纯粹意义上的外交实际包含两个方面：一是指任何以主权国家为主体，通过和平方式，对国家间关系和国际事务的处理；二是指一种维护国家利益，执行国家外交政策的工具。
外交的目的是维护本国利益和实现对外政策。外交的方式是和平方式，主要是谈判和不同形式的对话，包括参加国际组织和会议。外交的行为者是国家的正式代表，包括外交人员和机构，也包括国家领导人多种方式的直接参与。外交是和平处理国家关系的科学、艺术和技巧。
涉外秘书参与或从事的任何国际交往、国际商务工作与外交工作有很多相似之处，多数时候，都是代表本单位与相关单位搞“外交”。学习一些外交知识，了解外交机构，对做好外事工作有很大帮助，尤其是身在国外时，对外交机构的依赖和必要时向其求助更是必不可少的。
二、课前提问：
1.What is diplomacy?
2.What is the origin of the word “diplomacy”?
3.What is the purpose of diplomatic activities?
4.Do you think diplomatic activities important? Why or why not?
5.What ancient diplomatic activities do you know?
6.Who are the main executors of diplomatic activites?
三、语言学习
1.in short总之；简言之：Things couldn?t be worse, financially: in short, we?re bankrupt. 在
财务方面已经糟得不能再糟了：总之一句话，我们破产了。/In short, we must be prepared.
总之,我们要有准备。
2.carry sth. out
1)实施；执行；实行；落实；贯彻；完成；实现：carry out a promise, a threat, a plan, an
order 实践诺言、进行威胁、实施计划、执行命令/ She had finally carried out her
promise to quit smoking. 她最终实现了戒烟的诺言。
2)进行（试验等）：carry out an enquiry, an investigation, a survey, etc进行查询、调查、
勘查
3.deal with sb./ sth.与某人有社交、商业等关系：We don?t deal with terrorists.我们不与恐怖
分子打交道。
deal with sth.
1)处理（问题、任务等）；料理某事：You dealt with an awkward situation very tactfully.
你很巧妙地处理了一个困难的局面。
2)以某事物作为内容；讨论某事物：The next chapter deals with verbs. 下一章讨论动词。
4.How about...你认为...怎样：How about a hot bath? 洗个热水澡怎么样？
5.take... for example
6.in a sense 在某种意义上：What do you say is true in a sense.你的话在某种意义上属实。
in...sense 在...意义上：The word here is used in its figurative sense. 此词在这儿取的是它的比喻意义。
7.as a result 结果，因此：As a result, there is often trouble in American families. 因此,美国
家庭中常常会出现麻烦事。
as a result of sth.作为...的结果; 由于...：The fight was delayed as a result of fog. 因有雾该航班误点。/ He was late as a result of the snow. 由于大雪他迟到了。
四、参考答案
III. Further exercises
1. Restudy the dialogue and briefly answer the questions about it:
1)What is diplomacy?
Diplomacy is the management of international relations by negotiation; the method by
which these relations are adjusted and managed by ambassadors and envoys.
2) What do you known about the word of …diplomacy??
The word …diplomacy? comes from the ancient Greek word …diploma,? which means a
folded document used for identification and request for favour or privilege.
3)What is a diplomat?
A diplomat is a person who represents his/ her country in dealing with another country.
4)What does a diplomat usually do?
They usually execute the foreign policies of the states they represent and learn the
situation, external or internal, in the countries they are appointed to and serve as the eyes
and ears of their governments in other countries.
5)What do you know about diplomacy in ancient China?
The Chibi Battle is an example of an ancient diplomatic activity. Zhu Ge-liang was sent
as the special envoy of Shu State to the kingdom of Wu to create a military alliance
against Wei State which, as a result, suffered a crushing defeat in the battle, and this laid
the groundwork for the situation of tripartite rivalry.
6)What is the essence of diplomacy?
The substance of diplomacy is to adjust the relationship between states through negotiations which are mainly carried out by diplomats. .
2. True or false.
1)Diplomacy is the management of international relations by negotiation. （T）
2)Diplomacy is a Greek word. (F)
3)Zhu Ge-liang can be regarded as an ancient diplomat. （T）
4)“The Vertical Alliance” was a political alliance. (F)
5) A diplomat only learns the situation, external or internal, of the countries they are
appointed to. (F)
6)The Qin Kingdom formed the Vertical Alliance in the ancient (F)
3.Translate the following into Chinese
在所有的文明国度，像中国，印度，埃及，都发现了这样的外交活动。是这样的。
拿中国来说，在战国时期，齐，楚，燕，韩，赵，魏六国组成了一个反抗秦国的政治军
事联盟，史称“合纵”，秦国和它的追随者则继而成立了一个与之抗衡的联盟，史称“连横”。
五、课文译文
了解外交(一)
(张一和江燕在讨论外交)
A:你知道外交是怎么定义的吗？
B:我只能告诉你牛津辞典上的释义：“外交是通过谈判处理国际关系; 是大使或公使协调并处理这些关系的方法和技巧。”
A:我认为，这个定义既解释了外交的内容也说明了其性质。简而言之，外交的实质在于外交人员以谈判的方式调节国家之间的关系。
B: Diplomacy一词来源于古希腊语中的diploma一词, 即一份对折的文件，用来证明身份、请求帮助或获取特权。
A:外交官是怎样的一个职业呢?他们通常做些什么呢？
B: 外交官是代表自己的国家，处理与另一个国家关系工作人员。他们的任务是执行自己国家的外交政策，了解驻在国的国内外情况，充当本国政府派往他国的耳目。
A:那么外交的由来是怎样的呢？你了解一些吗？
B:是这样的, 在所有的文明国度，像中国，印度，埃及，都发现了这样的外交活动。拿中国来说，在战国时期，齐，楚，燕，韩，赵，魏六国组成了一个反抗秦国的政治军事联盟，史称“合纵”，秦国和它的追随者则继而成立了一个与之抗衡的联盟“连横”。
A:要这样说来，我想赤壁之战也是一个古代外交的例子，诸葛亮被蜀国派往吴国，去促成一个反抗魏国的军事联盟，其结果，魏国败北。这为以后的三国鼎立打下了基础。
B:你举的例子很恰当。这些都可以看作是现代外交的早期形式。从这些典例中我们可以看到外交发展到今天的全过程。
A:上课铃响了, 咱们上课去吧。
B：走吧。
六、课文录音全文（Section4）
I．Listen to the dialogue twice or three times and fill in the blanks.
(Zhang Yi and Jiang Yan are talking about diplomacy.)
A: Do you know how diplomacy is defined?
B:I can only tell you what the Oxford dictionary says about it. It says, “Diplomacy is the management of international relations by negotiation; the method by which these relations are adjusted and managed by ambassadors and envoys.”
A: I think this definition covers the nature and the content of diplomacy. In short, the substance of diplomacy is to adjust the relationship between states through negotiations, which are mainly carried out by diplomats. .
B:The word …diplomacy? comes from the ancient Greek word …diploma?, which means a folded document used for identification and request for favour or privilege.
A:What?s a diplomat? What do they usually do?
B: A diplomat is a person who represents his/ her country in dealing with another country. They usually execute the foreign policies of the states they represent and learn the situation, external or internal, in the countries they are appointed to and serve as the eyes and ears of their governments in other countries.
A: How about the origin of diplomacy? Anything you know about it?
B: Well, diplomatic activities are found in all civilizations such as Chinese, Indian, and Egyptian civilizations. Take China for example. During the period of the Warring States (beginning about the middle of the fifth century BC), a political and military alliance against the Kingdom of Qin known in history as …the Vertical Alliance? was formed by the Kingdoms of Qi, Chu,Yan, Han, Zhao, and Wei. And a counter alliance, known as …the Horizontal Alliance?, was organized by Qin and its followers.
A: In this sense, I think the Chibi Battle is another example of an ancient diplomatic activity. Zhu Ge-liang was sent as the special envoy of Shu State to the kingdom of Wu to enter into a military alliance against Wei State which, as a result, suffered a crushing defeat in the battle, and this laid the groundwork for the situation of tripartite rivalry.
B: You are absolutely right. These can be seen as some earliest forms of modern diplomacy and from them we can see how diplomacy has been done till now.
A: Oh, there?s the bell. Let?s go to class.
B: Yes, let?s.
文秘英语
Unit 1 Before a candidate entered the company or moved up, he or she would be interviewed and tested by the ____. 选择一项： A. B. Finance Dept. C. D. 反馈 你的回答不正确 正确答案是：Personnel Dept. Within the organization chart, which one is at the top? ____. 选择一项： A. B. CEO
C. President D. Supervisory Board 反馈 你的回答不正确 正确答案是：Board of directors An applicant needs to prepare the ____ to let the employer see whether he/she has the right experience, skills, and personal qualities for the job. 选择一项： A. B. responsibility C. D. 反馈 你的回答不正确 正确答案是：resume A (n) ____ and ____ person could make a good secretary.
选择一项： A. optimistic; forgetful B. dutiful; efficient C. faithful; mouthy D. stubborn; inconsiderate 反馈 你的回答正确。 正确答案是：dutiful; efficient Which of the following description is NOT the secretary’s working responsibility? 选择一项： A. To collect and integrate information B. To handle travel arrangements C. To schedule meetings and appointments D. To hold board meetings
文秘英语教案1-1
案首
Knowing Career Warm-up activity Matching Are you really preparing for the hunting? What kind of preparation should you do before you start your job interview? Listed below are some things you need to get ready or familiar before your job interview. Try to match 1.certificate a.求职简历 2.job vacancy b.求职信 3.prospective employer c.毕业文凭 4.job duties d.证书 5.requirements for applicants e.职位空缺 6.major competitor f.招聘广告 7.major market g.潜在招聘方 8.want ad h.应聘条件 9.diploma i.应聘表 10.cover letter j.工作职责 11.application form k.主要市场 12.reasons for hiring l.主要竞争公司 13.corporate culture m.招聘原因 14.curriculum vitae n.企业文化 15.telephone screening o.电话筛选 16.shortlist p.最后候选人名单 Key to answers: 1. d 2.e 3.g 4.j 5.h 6.l 7.k 8.f 9.c 10.b 11.i 12.m 13.n 14.a 15.o 16.p II. Introduction to the topic Questions for students to discuss: 1. What do you want to do after graduation? 2. What should an employee do to hunt a job? 3. Have you ever experienced hunting a part-time job?
文秘英语情景对话
文秘英语情景对话 Scene one:Office reception Character:Mary(ABC company’s secretary) Cherry( XYZ company’s Deputy General Manager ) Place：Secretary's Office ,ABC company C：Hi,I 'm Cherry Stark, from China XYZ Company. We have an appointment with Mr. Thomas. M：Welcome to ABC Company. We have been expecting you, please have a seat. I will call him. C: Thank you. M: I 'm sorry . Mr. Thomas is making a long distance call. Please wait for a few minutes. C: OK. I would like to wait here. M：In the meantime, may I ask all of you to sign in so that I can issue your passes? C：Should each of us write separately? M: Yes, please. Please print your name and company name, and the person you are going to see. Mr. Thomas will be here very soon. Would you like some coffee or tea? C: Coffee would be fine. M: How would you like your coffee? C: I like it black.
九年级英语unit5教案电子版本
九年级英语u n i t5教 案
教学目标 教学目标与要点 1. 重点掌握并记忆与旅游这一主题相关的词汇和短语：one-way flight; round trip; Go straight along here. please come this way. have a good time; have a family meeting; talk about; go for our holiday; describe to do something; diving; on the island; press; by oneself等等。 2．能正确运用一些婉转提出建议的句式，联系实际，谈论未来的某一次活动：时间、地点、人物和某些具体事项。 3．掌握有关电脑方面的一些专用语，对电脑的部分程序操作能用英语表达。 4．能读懂有关flight的一些instructions，建立24时制的时间思维意识，以及登机的相关常识。 5．了解并掌握由if或whether及特殊疑问词引导的的宾语从句。 6．掌握方位词的用法，特别是介词的选用。 素质教育目标 1. 在第四单元的基础之上，认真掌握有关宾语从句的基本构成和用法。特别是由一些特殊疑问词引导的宾语从句。
2. 鼓励学生运用所学过的句型与词组短语进行有关的日常会话。 3. 让学生在学习时能体会到旅游的乐趣，并且让学生知道旅游也是一种增长知识的好机会。能够运用所学句型进行与旅行相关的准备活动，旅游信息的搜集，加工以及谈论和表达旅游过程中的感受。 4. 在教学过程中，应当调动各种教学媒体，用以加强学生对语言知识的掌握与理解。 5. 认真引导学生运用各种学习手段进行学习，鼓励学生多方搜集与旅游有关的信息，在课堂中进行英语表达，和同学之间进行信息交换等。以提高同学们的学习兴趣和学习效果。使部分学生能够运用所学过的与旅游主题相关的词组、短语及相关句型谈论自己的旅游经历。 Lesson 17 Language Focus: 1. some useful expressions have a good time; have a family meeting; talk about; go for our holiday; describe to do something; diving; on the island; press; by oneself 2. the Object Clause Could you tell us how long we're going to away? Properties: Recorder: Overhead Projector; Pictures; computer
秘书英语测试卷
《秘书英语》试卷 Ⅰ.Choose the correct answer.选择填空.（20%） ( )1. The key is whether you the “critical path” when you organize your time. A. stick in B. stick on C. stick to D. stick at ( )2. One of the receptionist’s job is to an unwelcome visitor A. turn on B. turn down C. turn off D. turn away ( )3.We should never keep visitors to a firm unnecessarily. A. waiting B. to wait C. waits D. wait ( )4. A receptionist must be able to easily with strangers. A. get up B. get away C. get on D. get off ( )5. She will have sufficient experience by then to be confident and efficient at her job. A. all B. between C. during D. both ( )6. Reception work is not for shy people. A. important B. suitable C. possible D. essential ( )7.The receptionist’s main job is to the visitors to a firm. A. look for B. look at C. look after D. look up ( ) 8.The to success is to use every possible opportunity for self-development. A. ability B. key C. attitude D. value ( )9. By aiming at quality work, you are determined your abilities. A. develop B. developing C. developed D. to develop ( )10.---- is the coat ？ ---- It is at the price of 25 dollars. A. How many B. How much C. Is there D. Is it 学校： 专业： 班级： 姓名：
文秘英语教案
Knowing Career Warm-up activity Matching Are you really preparing for the hunting? What kind of preparation should you do before you start your job interview? Listed below are some things you need to get ready or familiar before your job interview. Try to match 1.certificate a.求职简历 2.job vacancy b.求职信 3.prospective employer c.毕业文凭 4.job duties d.证书 5.requirements for applicants e.职位空缺 6.major competitor f.招聘广告 7.major market g.潜在招聘方 8.want ad h.应聘条件 9.diploma i.应聘表 10.cover letter j.工作职责 11.application form k.主要市场 12.reasons for hiring l.主要竞争公司 13.corporate culture m.招聘原因 14.curriculum vitae n.企业文化 15.telephone screening o.电话筛选 16.shortlist p.最后候选人名单 Key to answers: 1. d 2.e 3.g 4.j 5.h 6.l 7.k 8.f 9.c 10.b 11.i 12.m 13.n 14.a 15.o 16.p II. Introduction to the topic Questions for students to discuss: 1. What do you want to do after graduation? 2. What should an employee do to hunt a job? 3. Have you ever experienced hunting a part-time job?
项目化高职文秘职业英语口语课程开发的探索与研究
项目化高职文秘职业英语口语课程开发的 探索与研究 目前，我国高职院校的教学方式仍以学生被动接受为主要特征，课堂教学以教师为中心，以课本为中心，忽视学生创新精神和实践能力的培养。教学内容也存在着明显的不适应性，主要表现为：教学内容较陈旧，未及时更新，与当前社会需求脱节；针对性与实用性不足，影响了高职教育为生产、服务、管理第一线培养急需人才的目标实现。研究表明，允许学生的思维自由飞翔，不断地迸发出创造的灵感、智慧的火花。在这种环境中创造性思维、发散性思维、跳跃性思维才能得到实实在在的训练和强化。项目化课程的核心内涵是，把专业基础课和专业课程的教学内容设计成一个个具体的工作项目，有机地构成与职业岗位实际业务密切对接的工作内容。学生以项目组（团队）的形式，自主完成工作过程，并获得综合职业知识和职业能力。 一、项目化课程开发的背景 在我国，项目教学是随着中外职业教育合作项目被引进的，职业院校大规模和自主实验推广项目课程始于21世纪初期。从2003年起，教育部、原劳动社会保障部等多部委联合实施现代服务业和制造业技能型紧缺人才培养培训工程。该工程确立了我国当代职业教育课程开发的指导思想，如强调专业学习的目的是掌握合理利用专业知识技能独立解决专业问题的能力，强调教学内容的重点是实际工作所需要的、带有一定经验性质的工作过程知识和技能等。这样打破学科课程体系、
按照完整的工作过程进行综合性教育项目的开发，成为职业教育课程开发的重要任务。 项目课程开发的关键是学习任务的设计，而国内外教育学界至今对教学项目主要是从课程教学法的角度进行研究，主要集中在工科类教学研究上，对文科类特别是语言类课程改革的研究还比较少，目前的课程要么用本科的内容，要么是脱离职业岗位的一般口语, 整体语言类项目化成果很少。因此笔者通过文秘职业英语口语课程开发的研究与实践，希望对完善语言类课程改革的理论和实践有所贡献，同时在构建完整的项目化课程实践操作模式方面积累经验，为其他院校的相关课程改革提供借鉴。 二、项目化课程改革的思路与措施 职业教育改革要求学校和教师按职业活动进行课程的综合与整合。高职文秘职业英语口语课程的开发，一方面强调涉外文秘工作事务中英语听说的能力，让学生掌握技能；另一方面关注办公室工作中常见的涉外工作项目，培养学生做事的能力，学会更好地做事，创新教育、素质教育和专业教育紧密结合，形成一个可操作、可训练、可检验、有成果的实施体系，使人才培养模式能较好地解决学生综合职业能力的形成问题。 1.高职文秘职业英语口语项目化课程创新教学模式 构建项目导向、中外联合、有利于语言输入输出的创新教学模式。传统的教学模式以知识的传承、信息的获取和保存为中心，以间接知识为主，教学以教师讲授为主，很少让学生通过自己的活动与实践
秘书英语五级试卷正文及答案
职业技能鉴定国家题库 涉外秘书（国家职业资格五级）英语试卷 注意事项 1、请按要求在试卷的标封处填写您的姓名、准考证号、身份证号和所在地区。 2、请仔细阅读各种题目的回答要求，并在规定的位置填写您的答案。 3、请保持卷面整洁，不要在试卷上作任何与答题无关的标记，也不得在标封区填写无关的内容。
A. Listening Test 【注意：本试卷听力部分录音在“秘书英语听力录音五级02”中。】 I. Directions: Listen to this short dialogue and tell whetherthe following sentences are True or False. Write T for True and F for False in the brackets. (5 questions, 2 marks each question,10 marks altogether) 你将听到一个对话，根据其内容对下列句子做出正确或错误的判断，请在 [ ] 中填写T（对）或F（错），每题2分，共10分。 1.[ ] The woman doesn’t come to work at 9 o’clock. 2.[ ] The woman files in the afternoon. 3.[ ] The man wants to know whether the woman likes making coffee. 4.[ ] The woman needs to receive incoming mail and this is her only job in the morning. 5. [ ] The woman does a lot of things in the morning, including taking care of the incoming regular mails, sending faxes and making coffee if needed. II Directions: Listen to the dialogue and read the questions. Then choose a correct answer to each question. (5 questions, 2 marks for each, 10 marks altogether) 根据所听到的对话选择出正确答案，每题2分，共10分。 1. Where does the conversation take place? （A）A restaurant （B）A dorm （C）A conference room （D）A shop 2. How many batteries are on the new phone? （A）4 （B）Not mentioned （C）6 （D）7 3. The new module is versatile, because （A）it can be a calculator （B）it can send a fax （C）it can play computer games （D）all of the above 4. What is the size of the new module? （A）Uncomfortably small （B）Conveniently small （C）Very large （D）Not mentioned 5. Which statement is NOT true according to the recording? . （A）The new module has three different colours （B）The new module is eighty pounds fifty （C）It is like a jacket pocket （D）It is very small
文秘英语
文秘英语整理 阅读理解 Unit1 Some secretarial positions require that secretaries have specialized skills.Legal secretaries, for instance (举例), are supposed to prepare legal papers under the attorney ’s supervision. In other words, legal secretaries must be able to classify (归类) legal papers according to the attorney ’s requirements. They may also review (浏览) journals and write reports for the attorney and should be able to present ideas clearly and coherently. When writing such reports, legal secretaries are not free （免费）to express their own thoughts and views. They must write the reports in the tone of the attorney. In order to accomplish their assignments （任务，作业）well, legal secretaries should be able to take directions easily and listen to the attorney carefully for instructions. They should also be able to access information quickly by being highly organized. In addition , （除此之外）legal secretaries should have clear and in depth understanding of the duties and responsibilities needed to be effective in the job. When confronted with a problem, they should actively seek a solution. Unit2 Good human relations (关联，关系) in business require the ability to deal positively with coworkers and supervisors. A good working relationship with the executive is of utmost importance. You should understand your employer as an individual. Inaddition ,（除此以外）you must be aware of (意识到，知道)the particular goals and burdens that are assoc iated with anexecutive’s position. You must prove yourself worthy of the employer’s confidence and the responsibility for handing （处理，操作的）confidential and personal materials. A good employer-secretary team will cooperatively develop guidelines to enable the secretary to take shared administrative responsibility for routine （常规的）duties, and to supervise the work of coworkers. As a secretary, you will need to work well not only with your peers but with all coworkers , （同事）regardless of professional （专业的）levels. In doing so, you should display loyalty, dependability, and good judgment. Good working relations must extend to visitors. You can be proud of your role in creating a positive image （概念，印象）to outsiders. Unit3 Being a secretary （秘书）presents pleasant tasks and challenges to grow. What is good about the job is that you can learn a lot of knowledge from the manager （管理人）and other people around you. You have more opportunities to work with the 单选20’ 阅读理解10x2’ 完形填空10’ 翻译6x5’中译英英译中 写作20’
关于介绍朋友的英语口语对话
关于介绍朋友的英语口语对话 【导语】语言是交流的工具，语言学习的比较好方法是“以练为本”。大家都知道“说”很重要，用跟自己生活没有关系的材料练习口语，根本不算“使用语言”。以下是由苏阳文斋为您整理了关于介绍朋友的英语口语对话，以真实的文秘工作和生活为背景进行“场景会话 教学”，充分考虑了语言学习的自然过程，强调纯正的工作和生活用语，重在对话和交流，易于学习和掌握。让我们一起来学习吧。 【篇一】关于介绍朋友的英语口语对话 A: Hi, Rose. I haven't seen you for ages. B: It really has been for ages. How is everything? A: Very well, thank you. Rose, do you know myfriend, Tom? B: I don't know. What's wrong? A: But he knew you, and asked me to say "hello" to you. B: Tom? Is he new here? A: Yes, he's from Boston Public School.
B: It's an excellent school. And I think he will enjoyhimself in our school soon. A:嗨，罗斯，好久不见啦! B:是的，一切都好吗? A:很好，谢谢。罗斯，认识我的朋友汤姆吗? B:我不认识，怎么了? A:但是他认识你，并要我向你问好。 B:汤姆?是新来的吗? A:是的，他以前是波士顿公立学校的学生。 B:那是一个好学校，我相信他很快会 喜欢我们学校的。
九年级英语unit5 教案
Unit 5 What are the shirts made of? Section A(1a－2d) 1．重点单词：chopstick，coin，fork，blouse，silver，glass，cotton，steel，fair，grass，leaf，produce，widely，process，pack 2．重点短语：be made of，be made in，be made from，as far as sb. know，be known for 3．重点句式：What are the shirts made of? —This ring looks nice.Is it made of silver? —Yes，and it was made in Thailand. What is the painting made from? How is tea produced? As far as I know，tea plants are grown on the sides of mountains. People say that tea is good for both health and business! 1．重点短语和句型 2．一般现在时态和一般过去时态的被动语态 一般现在时态和一般过去时态的被动语态 一、预习课本P33－34新单词并背诵，完成下面的汉译英。 1．筷子________ 2.硬币________ 3．叉子________ 4.衬衫________ 5．银器________ 6.玻璃________ 7．棉花________ 8.钢铁________ 9．展览会________ 10.草地________ 11．叶子________ 12.生产________ 13．普遍地________ 14.加工________ 15．包装________ 二、认真预习1a－2d找出下列短语和句型。 1．由……制造________________________________________________________________________ 2．在……制造________________________________________________________________________ 3．据……所知________________________________________________________________________ 4．以……闻名________________________________________________________________________ 5．这些衬衫是用什么制成的？________________________________________________________________________ 6．—这个指环看起来很漂亮。它是银制的吗？ —是的，它是泰国生产的。 ________________________________________________________________________
2015秘书英语三级试卷正文及答案
职业资格全省统一鉴定 涉外秘书（国家职业资格三级）英语试卷 A. Listening Test I. Listen to the dialogue and choose the best answer for the questions. (10 marks) 1. A secretary should have a agenda in place A . （A）before a meeting or a conference （B）during the meeting （C）after the meeting （D）at any time 2. Whom should a secretary inform before a meeting? A . （A）All those authorized to participate （B）Presents and participants （C）The participants who have titles （D）None 3. A secretary should take notes B . （A）after the meeting （B）during a meeting （C）when they are discussing before the meeting （D）in all the cases mentioned 4. What a secretary should do after a conference? C （A）do nothing but serve the boss well （B）leave the minutes unprocessed （C）keep records of the business transacted（D）all of them 5. Which of the followings is not CORRECT? C . （A）A secretary needs to take care of all different things through the whole process of a meeting. （B）A secretary should implement many of the decision reached at the meeting （C）All a secretary should do during a meeting is to listen attentively. （D）A secretary should type the minutes up after the meeting. II. Here your boss asks you to write a business letter. Listen carefully and then fill in the blanks with phrases or sentences. (10 marks) Please write a letter to Keith Brown，the Purchasing Manager of ANA Enterprises. Their address is, 100 George Street, Sydney, NSW, Australia, 1.postcode 2001. Tell them that we have agreed to a 4% reduction 2. in the price that we originally quoted them for the supply of. 3.100 high
文秘英语对话稿
文秘英语对话稿 标注：A—总裁秘书B—合作公司的经理C—副总裁秘书 A: Mr. Li Hua’s office, Zhang Yi speaking. B: Good morning, Ms. Zhang Yi. My name is Tony and I’m from UC Company. I’d like to see Mr. Li. A: Is something urgent? B: Yes. I want to talk with him about something confidential over the contract. A: I’m afraid Mr. Li is not here now, he has been occupied recently. B: Could you make an appointment for me as soon as he is available? I’d like to meet him as quickly as possible. A: I see. Is Friday morning convenient for you? B: Oh sorry, I have an appointment with my client on that time. A: Please wait a moment, I’ll check Mr. Li’s schedule again…Sorry to keep you waiting, Mr. Tony. Uh, I’m afraid that Mr. Li is too busy to see you. He’s booked up in next two weeks. And would you like to talk to someone else in our company? B: En, please help me contact with your vice president. A: OK, please hold on. B: Hello, Lily, this is Zhang Yi. Please help me check Mr. Wang’s schedule. I’d like to know when Mr. Wang is available, there is a client wants to talk
文秘英语Unit5BusinessCorrespondence
文秘英语Unit5BusinessCorrespondence Business Correspondence Zhang Hong works hard in Rainbow Group and now she is quite familiar with most of the routine office work, such as office automation, file management, business reception, and so on. But she is not sure about business correspondence handling. She knows it is an essential skill for a good secretary to handle business letters well, so she needs more practice. Below are some core words, phrases and sentences about business correspondence. Activity One Core Words and Phrases Zhang Hong has studied a course named Business Writing in college, and she has some basic writing knowledge about business correspondence. The only thing for her to do is to have some more practice in the use of her knowledge obtained at school. Below are some key words of business correspondence. Discuss them with your partner orally and match the English words with
英语应聘秘书面试实例对话
应聘秘书面试实例对话 孙女士有多年的秘书工作经验。今天她来到一家公司面试。 A=Applicant I=Interviewer R: Good morning, madam. Can I help you? 早上好，女士，需要我帮忙吗? A: Good morning. I am Sunfang. Yesterday Mr. Smith told me to come for a job interview this morning. Is he available now? 早上好，我叫孙芳。昨天史密斯先生通知我今天早上来面试，他现在有时间吗? R: Yes, he is waiting for you in Room 123. 有，他正在123房间等你。 A: Thank you very much. 非常感谢你。 A: May I come in? 我可以进来吗? I: Come in, please. 请进。 A: Good morning, Mr. Smith. I am Sunfang coming for an interview. 早上好，史密斯先生。我是孙芳，来面试的。 I: Nice to see you. Take a seat, please. 很高兴见到你。请坐。 A: Thank you. 谢谢。
I: We have been looking over your application. I see you have got several years experience in secretarial work. What kind of work did you do in your previous job? 我们已经仔细看过你的申请表了，我知道你已经有几年的文秘工作经验。你以前的工作具体做什么? A: I mainly did typing, filing, answering telephone calls and such routine work in the beginning. I started the job as a junior secretary, but within the year I was promoted to senior secretary of Southeast Company. I drafted business correspondence1 for the general manager. 开始主要是打字、文件归档、回电话等日常工作。刚开始工作时我是初级秘书，不过在一年内我被东南公司提升为高级秘书。我为总经理起草商业信件。 I: Then what's the reason that promoted you to leave Southeast Company? 那什么原因促使你离开东南公司呢? A: Last month the company moved to Guangzhou for further development. I was reluctant to relocate because I love Nanjing so much. 上个月公司搬到了广州去发展。我很喜欢南京，不想重新安家。 I: Tell me what you know about our company. 能说说你对我们公司的了解吗? A: Your company is the leading dealer2 in the import and export of cosmetics3. Also, you have a reputation for being a good company to work for and you are in last year's top 500 Employers list. 贵公司在化妆品进出口方面是最主要的经销商，而且你们公司名声很好，值得为其工作，还有你们公司上了去年最佳500名雇主的名单。 I: Tell me three positive qualities your coworkers would use to describe you and your work style. 说说你的同事评价你的为人以及工作方式的三个积极方面。 A: First they'll say I am very punctual. They'll also say I am a cheerful person to work with. I don't bring my problems to work. I try to have a positive attitude about work. And thirdly, they will say I am flexible. I accept change easily. 首先他们会说我是一个非常守时的人。他们也会说和我一起工作很愉快。我从不把个人的麻烦带到工作中。我努力以积极的态度来工作。第三，我处事很灵活--我很容易接受变化。