商务德语投诉信及回函模板

英文投诉信范文

英文投诉信 【写法指要】 投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。 这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。英文投诉信怎么写 投诉信结构公式 右上角：日期 左上角：称呼 正文： 第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。 第二段：具体阐述投诉的内容和投诉的理由。 第三段：提出解决建议并期望尽快解决，表示感谢。 右下角：署名 下面是一封日常投诉信的范例，请大家体会一下。 Dear Sir/Madam, Please send us a correction on part of our order WP-11. All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau. Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly. Yours faithfully 英文投诉信模板 Dear_______, I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____. The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果). I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely Li Ming 英文投诉信格式

德语商务信函写作

德语商务信函写作 Reihe 1 Firmennachweis 1.0 Einleitung Eine Firma, die im Ausland Abnehmer oder Lieferanten, Vertreter oder Vertretungen, Lizenznehmer oder Lizenzgeber, Kooperationspartner oder andere gesch?ftliche Verbindungen sucht, muss zun?chst einmal die Namen und Adressen potentieller Gesch?ftspartner feststellen. Zu diesem Zweck bittet sie z.B. eine ausl?ndische Handelskammer, eine betreffende Bank oder einen anderen Vermittler im Ausland um Nachweis geeigneter Unternehmen. Die kontaktsuchende Firma kann sich auch an eine ausl?ndische Handelsf?rderungsstelle oder offizielle Vertretung(das Konsulat oder die Botschaft) wenden, die im eigenen Land ans?ssig ist. Dadurch kann man den geeigneten Partner finden, und dann einen direkten Kontakt mit ihm aufnehmen. 1.1 Musterbrief Firmennachweis Sehr geehrte Damen und Herren,als Hersteller von

英文商务信函模版

英文商务信函模版（本商务英语课程所涉及信函） 一、信封的书写 1、发信人的姓名地址写在左上角或信封背面。 2、收信人姓名地址写在信封中间；姓名先写，然后由小到大写地址；姓名单独占一行，地址可占二或三行等；收信人姓名前加头街。 本书中信封书写如下： 1）信封模版： 发信人姓名、地址 Michelle Sussman（姓名） 21 West Main Street（门牌） Coshocton, NY 11222（镇-市-邮编） August 3, 2010 收信人姓名地址 Dr. Linda Peters, Director(姓名，职位) County General hospital（如有公司名称则写公司名称） Route 97（门牌） Callicoon, NY 11203（镇-市-邮编） 2）正文模版(投诉信、索赔信或理赔信等) Dear_______, I am . (自我介绍) I feel bad to trouble you but I am afraid that I have to make a complaint about_______. The reason for my dissatisfaction is ______________(总体介绍). In the first plac e,_________________________(抱怨的第一个方面). In addition, _________________ ___________(抱怨的第二个方面). Under these circumstances, I find it ___(感觉) to _ ___________________________(抱怨的方面给你带来的后果). I appreciate it very much if you could_______________________(提出建议和请求), preferably __________(进一步的要求), and I would like to have this matter settl ed by ______(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely （这个必须有） Michelle Sussman （姓名）

投诉信回信(complain letter)英文

View：This page can be viewed as a slideshow: Introduction:Letters of complaint usually include the following stages: Background Problem - cause and effect Solution Warning (optional) Closing Background This section describes the situation; e.g. I am writing to inform you that the goods we ordered from your company have not been supplied correctly.I attended your exhibition Sound Systems 2011 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year. Problem 1.Cause: On 28 March 2011 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries. Firstly , I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable .You sent us an invoice for $10,532, but did not deduct our usual 10% discount .We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book. 2.Effect: This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.Even after spending several wasted hours trying to register in this way, the computer would not accept my application.I am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books. Solution I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.Could I please ask you to look into these matters.Please send us a corrected invoice for $9,479I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday. Warning (optional) Otherwise, we may have to look elsewhere for our supplies.I'm afraid that if these conditions are not met, we may be forced to take legal action.If the outstanding fees are not paid by Wednesday, 13 April 2011, you will incur a 10% late payment fee. Closing:look forward to receiving your explanation of these matters.I look forward to receiving your payment.I look forward to hearing from you shortly. Politeness；he tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included. Content The content should contain enough details so that the receiver does not have to write back requesting more. Legal action is not normally threatened in the first letter of complaint, unless the situation is very serious. Adjustment letter Acknowledging receipt of a complaint letter ；hank you for your letter of … regarding / concerning / in connection with … I refer to your letter of … about / relating to … Apology for the error or fault；We must apologise for …；We sincerely apologise for … ；Please accept our apologies for … ；I would like to apologise for the error made by our company in (verb+ing)； Accepting the Complaint We agree that the usual high standards of our products / services were not met in this instance. ； A short explanation of the fault ；Introductory phrase；As a result of our investigation, we found that... (Not: After our investigation...) Causes :The error was caused by … / was due to … ；Apparently, the problem was the result of … / resulted from … ；The cause of / reason for the mistake was …

英语投诉信范文.doc

英语投诉信范文 Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板 Dear ______, ①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about. ③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming 范文 Dear Sir I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours,

投诉信格式范本

投诉信格式范本一： 关于对××涉嫌××(如贪污、受贿、渎职、挪用公款)等问题的举报 举报人：姓名(可匿名、化名，最好署实名举报贪官)，住址，联系电话。 被举报人：姓名(向纪检监察机关举报时，被举报对象须是中共党员或国家干部)，所在单位，职务。 反映问题的性质：××(如涉嫌贪污、受贿、挪用公款等) 事实与理由[用最简洁的语言写清]：被反映人在什么时间、什么地点，以什么手段实施什么样的行为，造成什么样的后果;违反什么规定第…条。 举报信的关键是在正文部分。 ①要用最简练的语言写正文部分，把要举报的问题写清楚。 ②叙述案件情况要按照时间顺序，逐项写明案件发生的时间、地点、手段、具体情节和后果等。 ③如果掌握有违法(犯罪)违纪证据或者有证明人、知情人的，还要将证据情况，证明人和知情人的姓名、单位、电话及联系办法等写清楚。 ④在举报信的结尾部分，要发表自己对案件的看法，提出具体的要求，并签上自己的姓名，写上联系办法和写信的时间。 投诉信格式范本二： 举报人：XXXXXXX

被举报人：XXX国土资源局 事由 因XXX国土资源局非法出让国有土地、不收、少收XXXXXX房地产开发有限公司（以下简称XXXX）土地出让金X亿多万一事。 事实和理由 位于XXXXXXXX建设开发项目“XXXXXXX(项目)”，XXXX的“XXXXXXX”是XX市纪律检查委员会以“旧城改造”为主题的引资项目，被XX市委立为“重点工程”。 在XXXX年X月XX日XX公司以XXXXXX万元和XXXXXX万元竟得两块宗地地段XXXXX 平方米、XXXXXX平方米的土地使用权。 XX市国土资源局在XX公司没有“年度建设用地计划”，没有省发改委的《项目批文》，没有市政府出具的《建设用地批准书》，https://www.wendangku.net/doc/d815778511.html,/zt/tousuxin/没有领取《建设用地规划许可证》，没有缴清两宗地段的国有土地使用权出让金的情况下，就将两宗地地段XXXXXX 平方米、XXXXX平方米的土地使用权非法批给了XX市佳源房地产开发有限公司用于商铺、商城开发。 1、XX公司凭借XXXXX地块”XXXXX平方米土地证从XXXX年至XXXX年占用国有土地用于商铺开发已达XXX亩，而土地出让金只缴了XX亩左右。 2、XX公司凭借市政府和XX市国土资源局的合同及相关批文，上缴了XXXXXXX（约XXX 亩）国有土地使用权出让金XXXXX万元后，于XXXX年至XXXX年非法占用国有土地用于商铺开发超过XXXX亩。 从XX市财政局提供的资料显示，XX公司到目前为止向XX市财政局共缴以上两宗国有土地使用权出让金XXXXX元，欠缴达X个多亿这已是不争的事实，这是典型的批小用大。 XX市国土资源局的做法已不是简单渎职行为，而是一种腐败，是一种以政府职能部门为核

德语商务信函范文集合

An Bank und Versicherungsgesellschaft An die Bank: Sehr geehrte Damen und Herren, wir wollen in gr berem Umfang deutsche Tunnellvortriebmaschinen nach China einführen und bitten Sie deshalb um einen Blankokredit von 8 000 000,00 Euro l ngstens bis zum Ende des Jahres. Wir haben zwar ein betr chtliches Betriebskapital, müssen aber oft grobe Summe für die Importe anlegen. Da die Erl se für die eingeführten Waren minderstens erst nach zwei bis drei Monaten eingehen, brauchen wir kurzfristige Kredite. Wie Sie wissen, haben viele Grobst dte in China heutzutage vor, U-Bahnen anzulegen oder auszubauen. Die von uns mit Ihrer Hilfe für Guangzhouer U-Bahn im letzten Jahr gekauften Tunnelvortriebmaschinen hat eine bessere Vortriebsleistung im Einsatz bewiesen als die japanischen. Deshalb wollen wir den Import erh hen. Wir sind sicher, dass die Vortriebsgeschwindigkeit und die Qualit t ein gutes Gesch ft in China erwarten lassen, um so mehr, als der Bedarf an diesen Maschinen hier erheblich ist. Wir hoffen, Sie werden auf unsere Wünsche eingehen und uns den Kredit zu den alten Konditionen einr umen K nnen. Im Voraus vielen Dank.

投诉信范文8篇完美版

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英语投诉信模板和范文

英文投诉信模板以及范文 一、英文投诉信模板 Dear ______, ①I am ____（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about____. ③The reas on for my dissatisfaction is __（总体介绍）. ④In the first place, ___（抱怨的第一个方面）. ⑤In addition, ___（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）,

preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming ^

二、英文投诉信范文 (Letters of Complaint) 【例一】 ; Dear Sir: With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but

八种经典中英文商务信函范文

精心整理 八种经典中英文商务信函范文 第一种、介绍信LettersofIntroduction 实例之一：DearMr./Ms.ThisistointroduceMr.FrankJonesournewmarketingspecialistwhowillbeinLondonfromApril5to midAprilonbusiness.WeshallappreciateanyhelpyoucangiveMr.Jonesandwillalwaysbehappytoreciprocate.Y oursfaithfully尊敬的先生/小姐，现向您推荐我们的市场专家弗兰克琼斯先生。他将因公务在四月15日到四月中旬期间停留伦敦。我们将非常感谢您向琼斯先生提供的任何帮助，并非常高兴施以回报。您诚挚的 实例之二：DearMr./MsWearepleasedtointroduceMr.WangYouourimportmanagerofTextilesDepartment.Mr.Wangisspe ndingthreeweeksinyourcitytodevelopourbusinesswithchiefmanufacturesandtomakepurchasesofdecorativef abricsforthecomingseason.Weshallbemostgratefulifyouwillintroducehimtoreliablemanufacturersandgivehi manyhelporadvicehemayneed.Yoursfaithfully尊敬的先生/小姐，我们非常高兴向您介绍我们纺织部的进口经理王有先生。王先生将在你市度过三周，他要与主要的生产厂家拓展商务并为下一季度采购装饰织品。如能介绍他给可靠的生产厂家，向他提供所需的任何帮助或建议，我们将不胜感谢。您诚挚的 第二种、约定Appointments 实例之一：DearMr./MsMr.JohnGreenourGeneralManagerwillbeinParisfromJune2to7andwouldliketocomeandseeyou sayonJune3at2.00p.m.abouttheopeningofasampleroomthere.Pleaseletusknowifthetimeisconvenientforyou. IfnotwhattimeyouwouldsuggestYoursfaithfully尊敬的先生/小姐我们的总经理约翰格林将于六月2日到7日在巴黎，有关在那开样品房的事宜，他会于六月3日下午2：00点拜访您。请告知这个时间对您是否方便。如不方便，请建议具体时间。您诚挚的 以下为回信范文DearMr./MsThankyouforyourletterinformingusofMr.Green’svisitduringJune2-7.Unfortunately,Mr.Edward sourmanagerisnowinCairoandwillnotbebackuntilthesecondhalfofJune.HewouldhoweverbepleasedtoseeMr. Greenanytimeafterhisreturn.Welookforwardtohearingfromyou.Yoursfaithfully尊敬的先生/小姐谢谢来函告知我方六月2-7日格林先生的来访。不巧，我们的总经理艾得华先生现正在巴黎，到六月中旬才

英语投诉信范文_投诉信英语范文写作

英语投诉信范文_投诉信英语范文写作 外贸员对于英语投诉信想必处理的比其它人还要多，毕竟接触的比较多。下面是小编给大家整理的投诉信英语范文，供大家参阅! 投诉信英语范文1 Dear Mr。Chang: On September 10，our order for 280 women s cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled。 We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible。 Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers。We ask you to conduct investigation at your end and reply to us。 Sincerely yours， Sunny Lee 投诉信英语范文2 Dear Sir: With reference to our order No。W 98，the 120 puter sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。We unpacked the puter sets with care and can only assume that

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