Scripts Unit 1

Part II Listening and Speaking

Task 1 FAQs in job interview

Comments on the three questions:

Point for Q 1: Tell me something about yourself.

Sample answers:


I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.


I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.

Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.


Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.

Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.

Task 2 Inappropriate questions in job interview


M: Come in, please.

W: Good morning, sir. I?m Karen Yang.

M: Good morning, Miss Yang. I?m Kevin Carter, the Administration Manager. Take a seat, please.

W: Oh, is that your wife, Mr. Carter? She is so beautiful.

M: Thank you. Ah… Miss Yang, I?ve gone through your resume. I?d like to ask you some quest ions now, if you don?t mind.

W: Of course not. please go ahead.

M: Well, can you tell me why you would like to work as a medical representative with us?

W: I really like this kind of work, and having been a doctor for three years, I want to

apply for this position for a change.

M: Don?t you think it?s a pity for you to leave your present job?

W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays? M: Sure. There is a five-month probationary试用的period and you can only get RMB2,000 for each month. After that, we?ll determine your salary according to your performance.

W: Oh, I see. Then, what about the paid holidays, insurance, and things like that? M: Every employee in our company enjoys life insurance人寿保险and unemployment insurance. In addition, they enjoy two-week paid holidays.

W: That sounds fine. How much time will it take for me to be promoted here?

M: I?m not sure. It depends on your ability and performance. Maybe we?ll send you to one of our branches, if you like.

W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?

M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.


Is that your wife, Mr. Carter? She is so beautiful.

Avoid asking interviewer personal questions or making personal comments.

Could you tell me how much the new job pays?

The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.

What about the paid holidays, insurance, and things like that?

How much time will it take for me to be promoted here?

But in which cities do you have your branches? And where is your company based?

It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.

Part III Language Focus


o Name: Cai Ning

o Personality: serious-minded认真的; calm; humorous; easy-going

o Strengths: the ability to work with all types of people

o Weakness: perfectionist; impatient

o Work experience: six years? financial industry experience with several companies; two years? e xperience in an investment bank

o Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账and accounting proficiency in English.

o Reasons for leaving last job: want to find a job that is challenging.

o Questions about the job: Would I be able to work abroad in one of your overseas branches?

Part IV Viewing and Speaking

Video 1 Applying for the position of financial consultant


Chen: Good morning, Ms Mandel.

Ms. Mandel: Good morning, sit down, please.

Chen: Thank you!

Ms. Mandel: You are Chen Bo, aren?t you? I?m Cathy Mandel, Director of the HR Department.

Chen: Yes, I?m Chen Bo. Nice to meet you, Ms. Mandel.

Ms. Mandel: Nice to meet you, too. I?ve gone through your resume and would like to know more about you.

Chen: Thank you for your interest in me.

Ms. Mandel: To start with, would you like to tell me a bit about yourself?

Chen: Sure. I?m a senior student at GDUF. I expect to graduate this summer. My major is international finance.

Ms. Mandel: So why did you choose our company?

Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I?ve learned at university. Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?

Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.

Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?

Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估people?s strengths and abilities.

Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?

Chen: No problem, I don?t care about pressure or the environment as lo ng as I enjoy the work.

Ms. Mandel: Good. Now, do you have any questions to ask?

Chen: Yes, I?ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you?ve proved your worth.

Chen: Oh, great. If I?m accepted, I will do my best for the company.

Ms. Mandel: I wish you luck! We?ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye.

Ms. Mandel: Goodbye.


Reasons for joining the company

It is one of the leading international consultant corporations which came to China

after China entered WTO.

Working in this company would give him the best chance to use what he has learned at university.

Relevant work experience

He was involved in a factory restoration in Nanjing.


Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?

Result of the interview

Chen Bo will be notified of the final decision by Friday.

Video 2 Applying for the position of Sales Manager


Wang: May I come in?

Mr. White: Yes, please do.

Wang: Good mo rning, sir. My name is Merry Wang. I?ve come for an interview, as requested.

Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.

Wang: Thank you.

Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?

Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.

Mr. White: Really? That?s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.

Mr. White: Huh, that?s right. Miss Wang, can you tell me which university you attended?

Wang: Sun Yat-sen.

Mr. White: And what degree have you got?

Wang: I have a bachelor?s degree in business administration.

Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.

Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.

Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?

Wang: I?ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.

Mr. White: Why do you want to change your job?

Wang: I want to change my work environment, seek new challenges and broaden my experience. That?s why I want to move into sales.

Mr. White: What do you think is the most important qualification for a salesperson?

Wang: I think it?s self-confidence and quality products.

Mr. White: I agree with you. What salary would you expect to get here?

Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … coul d you tell me a little more about what the job entails?

Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regula r customer satisfaction surveys. You?d report directly to the Regional Sales Director. Do you have any other questions?

Wang: Yes, only one. When can I get your decision?

Mr. White: I need to discuss with other board members. We?ll notify you of our decisi on as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You?re high on my list.

Wang: That?s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.

Mr. White: Goodbye.


o 1. F T F F T

o 2. 1) Sales Manager

2) Five

3) Brand Manager

4) biscuits

5) Business Administration

6) oral English

Scripts Unit 2


Sherry: Daniel, it?s you! I haven?t seen you for years. How are you doing?

Daniel: Very well, thank you. And you, Shelly?

Sherry: Not too bad. I heard you?ve got a new job. So, what do you do now? Daniel: I am an engineer in a large international car corporation now.

Sherry: Oh, that?s nice! Which department are you in?

Daniel: I?m in the Research and Development Department.

Sherry: That sounds great!

Daniel: Yes, it?s really a very exciting and rewarding job. At the moment, we are designing a new type of car.

Sherry: Oh, really? You?ve always been clever, Dan iel. I knew you?d do something very challenging and creative. Do you need to work overtime?

Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.

Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.

Daniel: I certainly will. What about you, Sherry? How is your job?

Sherry: I am still the accountant of that cosmetics company…

Task 2 Describing jobs


v Jack: Hi, I?m Jack. I?m the manager of the Research & Development Department. I?ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I?m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.

v Janet: I?m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I?ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.

v Stanley: Hi, I?m Stanley. As the manager of the Production Department, I?m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I?m als o responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.

Part IV Viewing and Speaking

Video 1 Introducing titles and responsibilities


President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let?s give him a warm welcome!

Robin: Thank you!

President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I?d like to introduce the vice presidents and managers to you.

Robin: It?s OK, thank you!

President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.

Robin: Nice to meet you, Ms. Bates.

Ms. Bates: Nice to meet you, Mr. Copperfield.

President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.

Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.

Robin: Glad to meet you, Mr. Hayes.

President: And this is…oh, where is Andrew Jefferson?

Robin: Mr. Jefferson? I?ve met him before. I heard he is one of the secrets of this company?s success. Everyone was raving about what a great job he?s done in …

President: Uh… speak of the devil… Mr. Jefferson has just arrived.

Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.

Robin: Good to see you, Mr. Jefferson.

Mr. Jefferson: Sorry, I?m late. I was talking to a client.

Robin: Oh, t hat?s OK. How many departments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.

Robin: No wonder you?re so busy.

President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?

Ada Black: I?m Ada Black, responsible for management accounts.

Caroline Clinton: I?m Caroline Clinton, responsible for financial accounts.

Lucy White: I?m Lucy White, responsible for data processing.

Robin: Oh, good. Nice to meet you all, ladies.


1. Caroline Clinton: financial accounts

Lucy White: data processing

Ada Balck: management accounts

2. Administration; Marketing; Engineering; Project Preparation; Accounting

3.1)administration:rear service of the company,coordinating the staff to exercise 2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.

3)marketing:establishing marketing strategies to

4)research&development:providing advice on available research

5)engineering:manage&controlling project quality,schedule &costs

6)contract budgets:lead the preparation,development &management of the operational Video 2 Do you like your job?


Robin: What?s your job now, Jerome? Do you still work for that wholly funded American company?

Jerome: No, I left it three years ago. I have my own business now.

Frank: Gee, that?s great! How do you feel as a self-employed entrepreneur ? Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it?s not very easy to run a business on your own. What about you, Frank? What are you doing now?

Frank: I?ve worked for several companies.After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese […sain?u,d??p??ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I?m an advertising executive.

Colin: Oh, you are a real job-hopper. Why have you changed jobs so often?

Frank: I?m always interested in new challenges. I know changing jobs frequently can be a waste of a company?s human resources, but I?m gainin g a lot of experience! How

is your job, Colin?

Colin: I?ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.

Frank: Do you like your job?

Colin: The salary and benefits are Ok, but I don?t like the work environment. You know, the workshops are very noisy sometimes. Also, I don?t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?

Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I?ve been to a lot of places. Colin: Maybe I should think about becoming a buyer…

Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.

Janet: Hi, guys, may I join you?

Everybody: Sure. Have a seat.

Janet: You enjoy getting together, don?t you?

What are you talking about?

Robin: Jobs. What kind of job do you have, Janet?

Janet: I?m the Public Relations Manager in a holding company.

Colin: Do you enjoy it?

Janet: Yes. What I like about it is that I can meet a lot of new and interesting people. Robin: How about your working hours?

Janet: That?s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don?t get enough time with my family and baby.


1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager

2. Names like dislike


making a lot more money; having lots of independence in doing things

feeling tired sometimes


having been to a lot of places

too much traveling; having very little time to

spend with his family


good salary and benefits

noisy work environment; seldom having the

opportunity to go out


new challenges; a lot of experience


meeting a lot of new & interesting people

often having dinner parties in the evening; having little time with her family and baby

Scripts Unit 3

Part II Listening and Speaking

Task 1 Making a call


Office Assistant: Good morning. Luck Promotions. May I help you?

Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?

Office Assistant: Just a moment, please.

Steve: Hi, Mike. It?s nice to hear from you. How?s the English weather?

Mike: It?s pretty good for this time of year. What?s it like in New York?

Steve: Not good, I?m afraid.

Mike: That?s a pity! I?m planning to come by next week.

Steve: Really? Well, you?ll come by and see us while you?re here, I hope.

Mike: That?s what I?m phoning about. I?ve got a meeting w ith a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.

Steve: Great. That would give me a chance to show you that convention center. Mike: That?s what I was thinking.

Steve: You said you have t o be in Boston on Thursday? That?s the 7th?

Mike: That?s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?

Steve: Ah, I?m afraid I won?t be in the office on Wednesday.

Mike: Er, well, the other possibility would be to arrange it after I leave Boston. Steve: When do you plan to leave Boston?

Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.

Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there?s time, you could come back to the office and we?ll run through any of the details that still haven?t been finalized.

Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.

Steve: No problem. Look, why don?t you fax me your information once you?ve confirmed your flight? Then we?ll get back to you with an itinerary for the day—that?s Friday the 8th, rig ht?

Mike: That?s right. Good. Well, I?ll do that and I look forward to seeing you next week.



Task 2 Leaving a message


Operator: Hello, ABC Co. Ltd. How can I help you?

Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I?ll put you through.

Roy: Louise Paulson?s office. This is Roy speaking.

Paul: This is Paul Jackson calling. Is Louise in?

Roy: I?m sorry. She?s out at the moment.

Paul: When will she be back?

Roy: I?m afraid she won?t be back soon. Can I take a message?

Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I?m afraid we have to make some changes to the order. Tell her it?s urgent.

Roy: Could you repeat the number please?

Paul: Yes, it?s 979-326-8965 and this is Paul Jackson.

Roy: Could you spell it?

Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.

Roy: Thank you, Mr. Jackson. I?ll make sure Louise gets this as soon as poss ible. Paul: Thanks, bye.

Roy: Bye.


Message Note

To: Louise Paulson

From: Paul Jackson

Phone: 979-326-8965

Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It?s urgent.

Taken by: Roy

Part IV Viewing & Speaking

Video 1 Leaving a message


Receptionist: Hello, International Sales.

Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.

Receptionist: Yes, Mr. Schulz, who do you want to speak to ?

Mr. Schulz: I?d like to speak to Mr. Matthews.

Receptionist: Fine. Hold the line, please. I?m connecting you now.


Miss Perez: Hello. Mr. Matthew?s office. Who?s calling please?

Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?

Miss Pere z: I?m afraid Mr. Matthews isn?t available. He?s gone to Hong Kong on business for a few days.

Mr. Schulz: When do you expect him back?

Miss Perez: He?ll be back on Friday afternoon. Is it urgent?

Mr. Schulz: Yes.

Miss Perez: Can I take a message for him?

Mr. Schulz: Yes, please. Will you tell him that we?ve just received your sample of the

new assembly coffee table and are quite happy with it?

Miss Perez: Sure. It?s very kind of you to say so. Can we expect an order from you? Mr. Schulz: That?s why I?m making the call. Please tell Mr. Matthews we?re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.

Miss Perez: OK, Mr. Schulz. Anything else?

Mr. Schulz: One more thing. Please inform Mr. Matthews that I won?t be able to get to your company that early this Saturday because of the rail strike. It?ll probably be afternoon before I arrive.

Miss Perez: No problem, I?ll give him the message.

Mr. Schulz: Thanks.

Miss Perez: You?re welcome. Goodbye.


1. F F T T F

2.Message 1) Will you tell him that we?ve just received your sample of the new assembly coffee table and are quite happy with it?

Message 2) Please tell Mr. Matthews we?re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.

Message 3) Please inform Mr. Matthews that I won?t be able to get to your company early on Saturday because of the rail strike. I probably won?t arrive until that afternoon.

Video 2 You are hard to get hold of!


First attempt

Receptionist: Good afternoon, this is DNN. How can I help you?

Ms. Mandel: Good afternoon. I?d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I?ll connect you.


Leo Miller: Mr. Miller speaki ng. Who?s calling please?

Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?

Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I?m afraid you?ve dialed the wrong extension.

Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller?s extension, please?

Leo Miller: Sorry, I haven?t got a directory on hand now. Would you mind calling the switchboard again? I?m sorry not to be of more help.

Ms. Mandel: Oh, Ok. It doesn?t matter. I?ll call to the receptionist. Thank you, anyway.

Second attempt

Receptionist: Good afternoon. How can I help you?

Ms. Mandel: Good afternoon. This is Ms. Mandel again. I?m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.

Receptionist: Oh, there are two Mr. Miller in our company. I?m very sorry, I didn?t notice that. I?ll put you through right now. Please wait a minute.

Ms. Mandel: OK. I?m holding.

(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)

Third attempt

Receptionist: Good afternoon. How can I help you?

Ms. Mandel: It?s me again—Ms. Mandel. I?m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It?s a rush order, and we need it urgently. Can you help?

Receptionist: Of course. I?ll go and find him and ask him to ring you immediately. There may be a problem with his line.

Ms. Mandel: OK, thank you so much.

Fourth attempt

(Mr. Miller is in his office. The phone line is connected.)

Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!

He nry Miller: Oh, I?m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.

Ms. Mandel: Oh, OK. Mr. Miller, I?m calling you about…



First attempt

1) A 2)C

Second attempt

3) C

Third attempt

4) C

5) B

Fourth attempt

6) C


1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,

“Hold on, please. I?ll connect you.”

2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said, “I?m afraid you?ve dialed the wrong extension.”

3) When Ms. Mandel was told she dialed the wrong number, she said,

“Oh, sorry to have interrupted you. Can you give me Henry Miller?s extension, please?”

4) When the receptionist realized she had given the wrong extension, she said,

“I?m very sorry, I didn?t notice that. I?ll put you through right now. Please wait a minute.”

5) When Ms. Mandel phoned the receptionist the third time, she explained,

“It?s me again—Ms. Mandel. I?m still having trouble getting through to Henry

Miller… Can you help?”

6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied, “Oh, I?m terribly sorry for the trouble.”

Scripts Unit 4

Part II Listening and Speaking

Task 1 Formal and informal meetings


Extract 1. Good afternoon, I?d like to call the meeting to order. There are three issues on today?s agenda. First of all, let?s discuss whether it?s necessary to set up the Department of Security.

Extract 2. OK, everyone is here. Shall we start? As you know, we?ve called this meeting to discuss whether it?s the appropri ate time to establish a new agency. So, why don?t we start with Ann, who will introduce the situation?

Extract 3. Right, you know why we?re here. The product presentation is next week and we?ve got to come up with some original ideas. Maybe we should do it like this—I?ll note down your ideas on the chart over here. Then we?ll eliminate the more wayward ideas. The rest of the ideas will be made into a short-list of three or four concept.

Extract 4. Welcome to BCG, and to what I am sure will be the beginning of a major new alliance. Today, our purpose is to propose the strategies of promoting our new products. We?ve drawn up an agenda listing some possible approaches…

Extract 5. Right, let?s get down to business. Today, besides the usual reports, we?ve got an important additional item on the agenda—a new evaluation policy for the department. I suggest we deal with that at the end and try to keep the reports as brief as possible.

Extract 6. Well, gentlemen, it?s a pleasure to be here today and to have this opp ortunity to meet all of you. I?d like to start with a brief introduction of myself and my colleague Simon.



*Good afternoon, I?d like to call the meeting to order.

* First of all, let?s discuss…


*OK, everyone is here…

*So, why do n?t we start with…


* Right, you know why we are here.

* Maybe we should do it like this…


*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.

* Today our purpose is to…


*Right, let?s get down to business…

* I suggest we deal with that…



*Well, gentleman, it?s a pleasure to be here today…

*I?d like to start with…

Task 2 How to take meeting minutes


Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.

First, arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.

Second, consider using a tape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.

Third, use a consistent format. The usual criteria include the meeting?s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.

Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points in your minutes.

Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.

Sixth, list specific outcomes. Important actions should be listed separately to catch read er?s attention. Check previous minutes to follow similar organization. Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.

It is also important to organize all meeting minutes in a standard file so that it can well serve as future reference.

Part IV Viewing and Speaking

Video 1 Why are we here?


(Sales have dropped! Larry Hunter, Marketing Manager of B&N, calls a meeting at short notice.)

Gregory: Do you know why we are here?

Richard: No. I have no idea. He just popped in and told me there would be a meeting at 3:00.

Amy: I?m afraid it?s about cuts. I saw him this morning and he?s not happy.

Larry: Bad news! I guess you?ve all seen last month?s sales figure for the laptop X600.

Amy: No, actually I haven?t.

Richard: Me, neither.

Larry: Oh, well, there?s a 21% drop from July.

Gregory: 21%? That?s a disaster!

Amy: I suppose you?re going t o blame my sales team.

Larry: No, Amy. We are not going to blame anyone. Not today. We need to decide what we are going to do about it.

Richard: Wait. Before we go on, can we have a look at these poor figures?

Larry: Sorry, I?m not sure if I have…Ah, yes, I?ve got a few copies here. As you can see…

Amy: Larry, I want you to know that it?s not my fault! My people have been working really hard to promote sales.

Larry: Yes, yes, I know. But the fact is that the results are not good.

Richard: Maybe we can…

Amy: You should trust your team! There are always ups and downs in sales!

Larry: Look, Amy. I do have confidence in my team! I have called this meeting to see what my team suggests we do! So shall we get on with it? I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?

Gregory: Ur…Sorry, I don?t have anything prepared since I didn?t know…

Larry: Oh, well…



Video 2 What can we do?


(Sales have dropped! Larry Hunter, Marketing Manager of B&N, calls a meeting to solve the problem.)

Larry: I?m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures?

Together: Yes.

Larry: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it. It might not be easy, but I want to finish the meeting by 3 o?clock.

Gregory: OK.

Together: Uh-huh.

Larry: Now, Amy, what do you think?

Amy: Well, there?s a lot more competition out there now.

Larry: That?s true, but our prices are competitive.

Richard: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.

Amy: I th ink they?re working pretty hard already.

Larry: But it?s not hard enough, Amy! They need something to give them a bit of a

push. What about the bonus system? How many salespeople get bonuses now? Amy: Not many.

Larry: Really? Why not?

Amy: The sales quotes are pretty high. You have to make $60,000 in sales. That?s a lot. Most people average about $45,000.

Gregory: Per month?

Amy: Yes.

Richard: Well, maybe we should lower our quotas.

Larry: How?s that going to motivate them, Richard?

Richard: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get…

Amy: I don?t see the point. How?s that going to increase sales?

Larry: Let him finish.

Richard: Well, I think the quotas are just too high. The salespeople don?t think t hey can reach them so they don?t try. But, if someone is making, say, $45,000, and if the target is 50,000, then they?ll work just a little bit harder to reach 50,000.

Gregory: I see what you mean. And if they get a nice bonus at $50,000 then they?ll work even harder the next month.

Larry: Yes. You?ve got a good point! Let?s come up with a proposal for lower quotas. Key:

? 1) To figure out the reason for the sales drop and the actions to be taken.

? 2) The salespeople are not very motivated.

? 3) N o, because the sales quotas are pretty high.

? 4) He proposes to lower the quotas.

Scripts Unit 5

Task 1 Hotels for business travelers


Interviewer: So, what basic needs do business travelers have?

Kevin: One of the most important things is a quick check-in and check-out. After a long trip, it?s annoying to have to wait at the hotel reception for five minutes. Room service is also very important. Guests often stay in their rooms working and don?t have time to go out to a restaurant, so they want their meals to be served in their rooms.

Interviewer: And what facilities are there in the room?

Kevin: Well, nowadays communication facilities are essential, so things like a modern socket, where guests can plug their modems in, and a fax are very important. Interviewer: Yes, of course.

Kevin: The lighting is also very important. We?ve just spent a lot of money upgrading the lighting in our rooms. As I said, guests often spend their evenings preparing work, so they need good lighting at their desks.

Interviewer: And what about facilities in the hotel in general?

Kevin: The bars are important. Corporate guests tend to spend more time in the hotel bars than tourists. It?s very important to provide a business center, too. Interviewer: What services does the business center provide?

Kevin: Basic secretarial services such as photocopying and typing. Guests always find it helpful to have these kind of things organized for them.

Interviewer: Right, and what about the distance to the airport and city center? Is that important?

Kevin: Yes. We?re in the east of London so we?re near City Airport. A lot of our guests have meetings in this area; they don?t want to be near Heathrow Airport or right in the city center. But it is easy to get to the center of London from here. It only takes about 15 minutes with our courtesy bus. And there?s a river of taxis, as well. Interviewer: Are corporate guests interested in using your fitness center or swimming pool?

Kevin: Not really. They?re more popular with tourists. Our corporate guests are more interested in getting in and out of the hotel as quickly as possible and working while they?re here.



Task 2 Receiving visitors


Receiving visitors is an important part of the receptionist?s 1) daily routine in the office. There is a certain procedure for receiving visitors. A receptionist should find out 2) whether the visitor has an appointment or not. If the visitor is an important client, the executive should come down to the reception area to 3) greet the visitor. Sometimes the receptionist or another secretary accompanies the visitor to the executive?s office. The receptionist or other secretary accompanies the visitor to the executive?s office. The receptionist announce 4) the visitor?s name, title and position, and introduced the executive to him/her.

When a visitor?s request for a meeting cannot be satisfied, the receptionist should 5) apologize and make some suggestions for an alternative time. If a meeting is impossible, the receptionist should 6) express regret and explain why, with tact, so that the visitor?s feelings are not hurt.

A receptionist should keep a register which includes 7) date, time, name and the firm the visitor works for. It can be referred to when there is a request for information. The receptionist should be polite, helpful, well-spoken, and always be 8) considerate and warm. When a visitor is waiting to see the executive, the receptionist should invite him/her to sit in an easy chair to wait. And if there is a delay, the receptionist should apologize, offer a cup of coffee or tea and 9) keep the visitor fully informed of the situation.

Part IV Viewing and Speaking

Video 1 Going through customs


(George is going abroad on business. This is his first time traveling abroad. Now he is going through customs.)

Inspector: Good afternoon. May I see your passport, please.

George: of course, here you are.

Inspector: Thank you. What is the purpose of your visit—business or pleasure? George: Business.

Inspector: I see. How long will you be staying in our country?

George: About a week.

Inspector: Is this your first time in the country?

George: Yes. I?ve been invited by our business associates to attend a trade fair. Inspector: Fine. Is this all your luggage?

George: Yes, that?s all my luggage, one s uitcase and one bag.

Inspector: Do you have anything to declare?

George: I guess not. I mean I?m not quite sure about it. You see, this is my first time…Inspector: I see. Well, would you mind opening your suitcase?

George: Oh, not at all.

Inspector: Thanks.

(George opens his suitcase. The inspector is inspecting the suitcase, and now he looks at a bag.)

inspector: What?s inside the bag?

George: That?s my laptop computer. Do I have to pay duty on it?

Inspector: No, it?s duty-free?

George: By the way, I?m c arrying four packs of cigarettes for my own use. Are they dutiable?

Inspector: No, goods for personal use rather than commercial use are not subject to duty. And they are within the limit.

George: Good. And thanks for the information.

Inspector : All right. Here?s your passport.

George: Is that all the customs formalities?

Inspector: Yes. You?re through now. Have a pleasant stay.

George: Thanks a lot.


1) What is the purpose of George?s travel?

George is travelling on business.

2) How long is he going to stay?

He will stay for about a week.

3) Who has invited George to attend the trade fair?

He has been invited to attend the trade fair by his business associates.

4) What is in the bag? Does George have to pay duty on it?

His laptop com puter is in the bag. It?s duty-free.

5) Are the four packs of cigarettes that George has dutiable? Why or why not?

No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.

Video 2 Meeting a business partner at the airport


(Mr. Lin and his secretary, Miss Wang, are waiting at the international Arrivals Hall at

the airport. Mr.Lin holds a large sign reading “Welcome Ms. Jones ” and Miss Wang holds a bunch of flowers. Ms. Jones walks through the Green Exit. And then she sees the sign, waves, and goes toward them.)

Mr.Lin: Ms. Jones?

Ms. Jones: Yes, I?m Miranda Jones from Flora Garment Trading.

Mr.Lin: My name is Lin Hua. I?m the sales Manager with Baiyun Sweaters. How do you do, Mr. Jones?

Ms. Jon es: How do you do? It?s very nice of you to come to meet me.

Mr.Lin: You?re welcome. And may I introduced my secretary, Miss Wang?

Ms. Jones: Sure, It?s a pleasure to meet you, Miss Wang.

Miss Wang: The pleasure is mine. The flowers are for you, Ms. Jones.

Ms. Jones: Oh, thank you. They are beautiful! You?re very kind.

Mr.Lin: How was your flight, Ms. Jones?

Ms. Jones: Very nice. The service on board was superb. And I managed a few hours? sleep, So I feel fine now.

Mr.Lin: I am glad to hear that. Oh, let me help you with your luggage.

Ms. Jones: Thank you. (Hands a suitcase to Mr. Lin)

Mr.Lin: Is this your first visit to China?

Ms. Jones: No. But it?s my first visit to Guangzhou. I hope it won?t be my last.

Mr.Lin: I hope you will have a pleasant stay here.

Ms. Jones: I?m sure I will.

Mr.Lin: our car is out in the parking lot. Shall we drive to your hotel now?

Ms. Jones: Yes, thank you, Let?s go.

Mr.Lin: This way, please.

(They walk out of the Hall and head for the parking lot and then drive to the hotel) Mis s Wang: Here we are, Mr. Jones. This is the White Swan Hotel. We?ve reserved a room for you on the 6th floor with a balcony overlooking the park.

Ms. Jones : Thank you very much. It?s very considerate of you.

Miss Wang: Well, that?s the least we could do.

(in the hotel room)

Mr.Lin: This is your room, Ms. Jones. Is it Ok?

Ms. Jones: Oh, yes, it?s lovely, very cozy and well-decorated! It?s really very thoughtful of you to have arranged it for me.

Mr. Lin: Not at all.

Miss Wang: You must be very tired after your long trip. Is there anything else we can do for you?

Ms. Jones: No , thanks. Not at the moment.

Mr. Lin: Then we?ll be leaving now so that you can settle in. After all, We?ll have enough time for business during the next three days.

Ms. Jones : Thank you.

Mr. Lin: You?re welcome. We?ll contact you tomorrow morning.

Ms. Jones: See you then.

Mr. Lin & Miss Wang: See you!