酒店质量管理英文

THE EXAM PART (a)

CASE STUDY

QUALITY CONTROL AT ITS BEST

The Savoy Hotel is a hotel located on the Strand, in the City of Westminster in central London. Built by impresario (BUSINESS MAN) Richard D'Oyly Carte with profits from his Gilbert and Sullivan operas, (SHOWS). The hotel opened on 6 August 1889. It was the first in the Savoy group of hotels and restaurants owned by Carte's family for over a century. It was also the first luxury hotel in Britain, introducing electric lights throughout the hotel, electric lifts, bathrooms inside most of the lavishly furnished rooms, constant hot and cold running water and many other innovations. Carte hired manager César Ritz and French chef Auguste Escoffier, who established an unprecedented standard of quality in hotel service, entertainment and elegant dining, attracting royalty and other wealthy guests and diners. Winston Churchill frequently took his cabinet to lunch at the hotel.

The hotel became Carte's most successful venture. Its bands, Savoy Orpheans and the Savoy Havana Band, became famous, and other entertainers (who were also often guests) included George Gershwin, Frank Sinatra, Lena Horne and No?l Coward. Famous guests have included Edward VII, Enrico Caruso, Charlie Chaplin, Harry Truman, Judy Garland, Babe Ruth, Laurence Olivier, Marilyn Monroe, John Wayne, Humphrey Bogart, Elizabeth Taylor, Barbra Streisand, The Beatles and numerous others.

The hotel is now managed by Fairmont Hotels and Resorts. It has been called "London's most famous hotel" and remains one of London's most prestigious and opulent hotels, with 268 rooms and panoramic views of the River Thames across Savoy Place and the Thames Embankment

The hotel closed in December 2007 for extensive renovations and reopened in October 2010.

The hotel's early years

Having seen the opulence of American hotels in his many visits to the U.S., Mr. Carte decided to build the first luxury hotel in Britain[4] to attract foreign clientele as well as British tourists who had traveled to London for theatre and sightseeing. Opened in 1889, the hotel was designed by architect Thomas Edward Collcutt, who also designed the Wigmore Hall. Carte chose the name "Savoy" to memorialize the history of the property. His investors in the venture were, in addition to relatives, Carl Rosa, George Grossmith, Francois Cellier, George Edwardes, Augustus Harris and Fanny Ronalds. His friend, the composer Sir Arthur Sullivan, was a shareholder and sat on the Board of Directors.[7]

The hotel was built on a plot of land, next to the Savoy Theatre, that Mr. Carte originally purchased to house an electrical generator for the theatre (built in 1881), which was the first public building in the world to be lit entirely by electricity. The construction of the hotel took five years and was financed by the profits from the Gilbert and Sullivan partnership, particularly from producing The Mikado.[8] It was the first hotel lit by electric lights and the first with electric lifts.[6] Other innovations included private, ensuite bathrooms in the majority of its 268 rooms, lavishly appointed in marble; constant hot and cold running water in each room, dinner dances, glazed brickwork designed to prevent London's smoke-laden air from spoiling the external walls, and its own Artesian well.[9]

In 1890, Carte hired the hotel's first famous manager, César Ritz, who later became the founder of The Ritz Hotel. Ritz brought in his partners, chef Auguste Escoffier, and

ma?tre d'h?tel Louis Echenard.[10] Ritz put together what he described as "a little army of hotel men for the conquest of London", and Escoffier recruited French cooks and reorganized the kitchens. The Savoy under Ritz and his partners was an immediate success, attracting a distinguished and moneyed clientele, headed by the Prince of Wales.

2007–2010 refurbishment

In December 2007, the hotel was closed to undergo a refit to a design by Pierre Yves Rochon (interiors), ReardonSmith Architects (structural and exteriors) and Buro Happold, the cost of which was originally budgeted at ￡100 million.[38] The same month, the hotel conducted a sale of 3,000 of its famous furnishings and memorabilia.[24][25] The projected reopening date was delayed more than a year to October 2010, as structural and systems problems delayed construction and led to increased costs. The building's fa?ade required extensive stabilization.[39] The cost of the renovations grew to ￡220 million.[40] The

hotel's new energy-efficient design includes efficient lighting and a combined heat and power plant that is expected to reduce its reliance on the national electricity grid by approximately 50%, as well as programs to reuse, recycle and turn some waste into biofuel for use at an English power plant.[41] "All paper is recycled, smart meters monitor and regulate heat and light usage, hybrid vehicles are included in the hotel's fleet for guest transfers, and all staff go through 'green training' during their induction."[42]

The new design features a Thames foyer with a winter garden gazebo under a stained-glass cupola with natural light, which is the venue for late-night dining and the hotel's famous afternoon tea. The glass dome was covered during World War II and was never uncovered until the renovation.[43] There is also a new teashop and patisserie called Savoy Tea and a glass-enclosed fitness gallery with pool, gym and spa, located above the Savoy Theatre. The new Beaufort Bar features an Art Deco interior of jet-black and gold, serves champagne and cocktails and offers nightly cabaret.[44] The re-opened River Restaurant, facing the Thames, are both decorated in the art deco style. The American Bar appears nearly unchanged.[4] The rooms have been modernised but decorated in period styles that are harmonised with the adjacent hallways, and they retain the built-in wardrobes and

bedroom cabinets. The room decor is Edwardian on the Thames river side and art deco on the Strand side.[45][46] Butler service was also reintroduced to the hotel,[47] and Gordon Ramsay manages the Savoy Grill with Chef Director Stuart Gillies and Head Chef Andy Cook, which reopened in November 2010.[48][49] In a nod to the hotel's origins, there are six private dining rooms named after Gilbert and Sullivan operas.[50] The hotel also contains a small museum next to the American Bar, open to the public, with a revolving exhibition of items from the hotel's archives.

THE EXAM

Part (B)

PROPER FORMAL TABLE SETTING

The one unbreakable rule for how to set a dinner table is that everything must be geometrically spaced - all places must be at equal distances, and all sterling silver flatware balanced.

SILVERWARE

The silverware used at a formal table setting should be sterling silver flatware. It is not necessary that all the sterling silver match, although all forks or all spoons should be of the same pattern. Dessert sterling silver flatware, which is not brought to the table but is brought in with the desert plates, need not match the dinner flatware. Knives and forks should match. INDIVIDUAL PLACE SETTINGS

The distance between places at the table set must never be so short that guests have no elbow room. About two feet from plate center to plate center is ideal. If the chairs have narrow and low backs, people can sit much closer together. The service plates are first put around the table at equal distances. The sterling silver flatware is placed in the order of its use, with the implements to be used first farthest from the plate. The salad fork is placed next to the left of the plate, then

the meat fork. Just to the right of the plate is the salad knife and on the outside is the meat knife. The cutting edge of each toward the plate. Outside the knives are the soup spoon. Dessert spoons and forks are brought in on the dessert plate just before dessert is served.

If bread or rolls are to be served, a butter plate should be used. The butter plate is located above the forks at the left of the place setting. The butter knife is laid across it, slightly diagonally from upper left to lower right, with the sharper edge of the blade toward the edge of the table. The wineglasses chosen for the formal table setting depend upon the menu, but their table setting arrangement is according to size, so that little ones are not hidden behind large ones. Place them directly above the knives in a straight row slanting downward from the upper left. Generally only one - at the most, two - wines are served, so a water goblet and one (or two) wineglasses are all that are necessary. Frequently wine is not served at all, and iced-tea glasses or simply tumblers for water or mugs for beer are used.

If you plan to serve coffee with the meal, the cup and saucer go to the right of the setting, with the coffee spoon on the right side of the saucer.

常见质量管理岗位英文缩写

英文词语缩写词 术语 ANSI America national standard institution 美 国标准协会 AQLA Cceptable quality level 品质允收水准 BOM Bill of material 物料清单 BSI British standard institution 英国标准协会 纠正措施要求单CAR Corrective action record 中心线 CL Center line 工程能力指数 Cp Capability indices Cpk Capadility indices / bias 工程能力指数/ 有 偏置 设计工程 DE Design engineering 工程更改通知 ECN Engineering change note EMS Environment managenent system 环境管理体系 最终品质保证 FQA Final quality assurance 最终品质控制 FQC Final quality control 国家标准 GB Guojia biaozhun IE Industry engineering 工业工程

IPQA Inprocess quality assurance IPQC Inprocess quality control IQA Inprocess quality assurance IQC Inprocess quality control IS International standard ISO International standard 准化组织 制程品质保证 制程品质控制 来料品质保证 来料品质控制 国际标准organization 国际标 JIT Just in time 必须时间 JIS Japan industy standard 日本工业标准 KFQ Korean foundation for quality 韩国质量财团LCL Low contral line 下控制线 MRBM Aterial return bill 返纳物料清单 OJT On job for training 岗位培训 OQA Outgoing quality assurance 出货品质保证OQC Outgoing quality control 出货品质控制 P/L Part list 物料清单 P/N Part number 部品号 P/O Purchase order 采购订单 PE Production 生产工程 PMC Production material control 生产物料控制P.P Pilot production 试验产品 P.S Pilot sample 试验样品

品管部常用英文代码

关于品管部常用英文代码的解释QC quality control 品质管理人员 QE quality engineering 品质工程人员 QA quality assurance 质量保证人员 FQA: Final Quality Assurance 最终品质保证 FQC: Final Quality control 最终品质控制 IPQC: In Process Quality Control 制程品质控制 IQC: Incoming Quality Control 来料品质控制 ISO: International Organization for Standardization 国际标准组织 LQC: Line Quality Control 生产线品质控制 LSL: Lower Size Limit 规格下限 Materials 物料 Rework 返工 Scrap 报废 SQA: Source(Supplier) Quality Assurance 供应商品质保证 TQC: Total Quality Control 全面品质控制 TQM: Total Quality Management 全面品质管理 QCC Quality Control Circle 品质圈/QC小组 OQA output quality assurance 出货质量保证人员 FAI first article inspection 新品首件检查 FAA first article assurance 首件确认 S/S Sample size 抽样检验样本大小 ACC Accept 允收 REE Reject 拒收 CR Critical 极严重的 MAJ Major 主要的 MIN Minor 轻微的 P/N Part Number 料号 L/N Lot Number 批号 FPIR First Piece Inspection Report 首件检查报告 PPM Percent Per Million 百万分之一

质量管理常用英文缩写

质量管理常用英文缩写 英文, 缩写, 质量管理 平时收集的一些英文缩写，有这方面资料的朋友请往下接。 缩写词英文词语术语 ANSI America national standard institution 美国标准协会 AQLA Cceptable quality level 品质允收水准BOM Bill of material 物料清单 BSI British standard institution 英国标准协会 CAR Corrective action record 纠正措施要求单 CL Center line 中心线 Cp Capability indices 工程能力指数 Cpk Capadility indices / bias 工程能力指数/有偏置 DE Design engineering 设计工程 ECN Engineering change note 工程更改通知 EMS Environment managenent system 环境管理体系 FQA Final quality assurance 最终品质保证 FQC Final quality control 最终品质控制 GB Guojia biaozhun 国家标准 IE Industry engineering 工业工程 IPQA Inprocess quality assurance 制程品质保证

IPQC Inprocess quality control 制程品质控制 IQA Inprocess quality assurance 来料品质保证 IQC Inprocess quality control 来料品质控制 IS International standard 国际标准 ISO International standard organization 国际标准化组织JIT Just in time 必须时间 JIS Japan industy standard 日本工业标准 KFQ Korean foundation for quality 韩国质量财团 LCL Low contral line 下控制线 MRBM Aterial return bill 返纳物料清单 OJT On job for training 岗位培训 OQA Outgoing quality assurance 出货品质保证 OQC Outgoing quality control 出货品质控制 P/L Part list 物料清单 P/N Part number 部品号 P/O Purchase order 采购订单 PE Production 生产工程 PMC Production material control 生产物料控制 P.P Pilot production 试验产品 P.S Pilot sample 试验样品 PPM Part per million 百万分率 QA Quality assurance 品质保证

品管常见英语词汇总

日常English 一、词组 QC:Quality control;(品质管理) QS:Quality system;(品质系统) IQC:Incoming quality control;(进料检验) PQC:Process quality control;(制程检验) FQC:Final quality control;(最终检验) OQC:Outgoing quality control;(出货检验) QA:Quality assurance;(品质保证) QE:Quality engineer;(品质工程师) PQE:Process quality engineer;(制程品质工程师) SQE:Supplier quality engineer;(供应商品质工程师) PIE:Product industrial engineer;(产品工业工程师)IE ERP:Enterprise resource planning;(企业资源规划) QCC:Quality control circle;(品管圈) SOP:Standard operating procedure;(标准作业规定) WI﹕Working Instructions.（作业指导书） SIP:Standard inspection procedure;(標准检验规范) QIP:Quality inspection procedure;(品质检验计划) ECN:Engineering change notice;(工程变更通知) ECR:Engineering change requirement;(工程变更申请) PDCA管理循环(又称戴明循环):Plan(计划)Do(执行)Check(检查)Action(行动) 5M1E:Materials(物料)Machines(机器)Method(方法)Man(人)Measure(量测)Environment(环境); 5W2H:Why(为什幺做)What(做什幺)When(何时)Who(何人) Where(何处)How to do(如何做)How much(成本如何) ISO:international organization for standardization;(国际标准化组织)

品质管理缩写英文对照(打印).

缩写英文对照中文术语 8D 8 Disciplines Of Solving Problem 解决问题8步法 AC./RE. Acceptable / Rejective 允收/拒收 AQL Acceptable Quallity Level 允收水准 ABB Activity-Based Budgeting 实施作业制预算制度 ABC Activity-Based Costing 作业制成本制度 ABM Activity-Based Mangement 作业制成本管理 APS Advanced Planning And Scheduling 应用程式服务供应商APQP Advanced Product Quality Planning 先期产品品质规划ANOVA Analysis Of Variance 方差分析 AAR Appearance Approval Report 外观承认报告 AC Appraisal Cost 鉴定成本 ASL Approved Suplier List 合格供应商清单 AVL Approved Vendor List 认可的供应商清单 ATP Available To Promise 可承诺量 BSC Balanced Score Card 平衡记分卡

BOM Bill Of Material 材料明细 BTF Build To Forecarst 计划生产 BTO Build To Order 订单生产 BPR Business Process Reengineering 企业流程再造 CPK Capability Of Process 修正过程能力指数 Ca. Capability Of Accuraty 精确度指数 Cp. Capability Of Precesion 精密度指数 CRP Capacity Requirement Planning 产能需求规划 C. OF C. Certificate Of Compliance （质量）承诺证明书CEO Chief Excutive Officer 执行总裁 CQC Companywide Quality Control 全公司范围的品质管理CPM Complaint Per Illion 每百万报怨次 CAD Computer Aided Design 计算机辅助设计 CTO Configuration To Order 客制化生产 CRC Contract Review Committee 合同评审委员会 CIF Cost Inusance And Freight 到岸价格

质量管理体系中英文缩写与其解释

质量管理体系中英文缩写与其解释 Engineering 工程 / Process 工序（制程）Man, Machine, Method, Material, 人，机器，方法，物料，环境- 可能导 4M&1E Environment 致或造成问题的根本原因AI Automatic Insertion 自动插机ASSY Assembly 制品装配ATE Automatic Test Equipment 自动测试设备 BL Baseline 参照点 BM Benchmark 参照点 BOM Bill of Material 生产产品所用的物料清单 C&ED/C Cause and Effect Diagram 原因和效果图 AED CA Corrective Action 解决问题所采取的措施电脑辅助设计.用于制图和设计3维物体 CAD Computer-aided Design 的软件对文件的要求进行评审，批准，和更改CCB Change Control Board 的小组依照短期和长期改善的重要性来做持续CI Continuous Improvement 改善COB Chip on Board 邦定-线焊芯片到PCB板的装配方法. CT Cycle Time 完成任务所须的时间DFM Design for Manufacturability 产品的设计对装配的适合性设计失效模式与后果分析--在设计阶段 Design Failure Mode and Effect DFMEA 预测问题的发生的可能性并且对

之采取 Analysis 措施六西格玛(6-Sigma)设计 -- 设计阶段预 DFSS Design for Six Sigma 测问题的发生的可能性并且对之采取措 施并提高设计对装配的适合性DFT Design for Test 产品的设计对测试的适合性实验设计-- 用于证明 某种情况是真实DOE Design of Experiment 的根 据一百万件所生产的产品来计算不良DPPM Defective Part Per Million 品的标准 Design Verification / Design DV 设计确认 Validation 客户要求的工程更改或内部所发出的工ECN Engineering Change Notice 程更改文件 ECO Engineering Change Order 客户要求的工程更改静电发放-由两种不导电的物品一起摩ESD Electrostatic Discharge 擦而产生的静电可以破坏ICs和电子设备在生产线上或操作中由生产操作员对产FI Final Inspection 品作最后检查F/T Functional Test 测试产品的功能是否与所设计的一样 FA First Article / Failure Analysis 首件产品或

企业常用缩写-中英文对照

企業常用縮寫(注釋：單周27周開始雙周28周開始) 5S : 5S管理 ABC : 作業制成本制度(Activity-Based Costing) ABB : 實施作業制預算制度(Activity-Based Budgeting) ABM : 作業制成本管理(Activity-Base Management) acceptable limit 允收界限(32周) acceptable process level 允收制程水準 acceptable quality level (AQL)允收品質水準 allowance 允差 analysis of means 平均數分析 analysis of variance 變異數分析 appraisal cost 評估成本 average / mean 平均數 average outgoing quality limit (AOQL)平均出廠品質32 周 APS : 先進規畫與排程系統(Advanced Planning and Scheduling) ASP : 應用程式服務供應商（Application Service Provider） ATP : 可承諾量(Available To Promise) AVL : 認可的供應商名冊(Approved Vendor List) A/R : account receivable 應收帳款 A/P : account payment 應付帳款 BIOS : 基本輸入輸出系統basic input and output system B/B : barebone 裸機 B/L : bill of loading 提單(Week 27) Batch (lot) 批 Batch size (批量)32 周 Bureau of commodity inspection and quarantine BCIQ 商檢局32 周

质量管理体系中英文缩写与其解释

质量管理体系中英文缩写与其解释 Engineering 工程 / Process 工序（制程） Man, Machine, Method, Material, 人，机器，方法，物料，环境- 可能导 4M&1E Environment 致或造成问题的根本原因 AI Automatic Insertion 自动插机 ASSY Assembly 制品装配 ATE Automatic Test Equipment 自动测试设备 BL Baseline 参照点 BM Benchmark 参照点

BOM Bill of Material 生产产品所用的物料清单 C&ED/C Cause and Effect Diagram 原因和效果图 AED CA Corrective Action 解决问题所采取的措施 电脑辅助设计.用于制图和设计3维物体 CAD Computer-aided Design 的软件 对文件的要求进行评审，批准，和更改 CCB Change Control Board 的小组 依照短期和长期改善的重要性来做持续 CI Continuous Improvement 改善 COB Chip on Board 邦定-线焊芯片到PCB板的装配方法. CT Cycle Time 完成任务所须的时间 DFM

Design for Manufacturability 产品的设计对装配的适合性 设计失效模式与后果分析--在设计阶段 Design Failure Mode and Effect DFMEA 预测问题的发生的可能性并且对之采取 Analysis 措施 六西格玛(6-Sigma)设计 -- 设计阶段预 DFSS Design for Six Sigma 测问题的发生的可能性并且对之采取措施并提高设计对装配的适合性 DFT Design for Test 产品的设计对测试的适合性 实验设计-- 用于证明某种情况是真实DOE Design of Experiment 的 根据一百万件所生产的产品来计算不良DPPM Defective Part Per Million 品的标准 Design Verification / Design

质量体系英文缩写

：Production PartApproval Process生产件批准程序 ：Advanced ProductQuality Planning产品质量先期策划 ：Potential FailureMode and Effects Analysis 潜在失效模式及后果分析 ：Statistical ProcessControl统计过程控制 ：Measurement SystemAnalysis 测量系统控制 ：Control Plan 控制计划 ：Quality SystemAssessment 质量体系评定 ：Parts Per Million 每百万零件不合格数 ：Quality Manua质量手册 ：Quality Procedure质量程序文件/Quality Planning质量策划/Quality Plan 质量计划：机器能力指数 ：过程能力指数 ：Computer-AidedDesign 计算机辅助能力设计 ：Overall Equipment Effectiveness 设备总效率 ：Quality FunctionDeployment质量功能展开 ：First in, First out先进先出 ：Customer OrientedProcesses顾客导向过程 ：Time、Cost、Quality时间、成本、质量 ：Management Processes管理性过程 ：Support Processes支持性过程 ：Total QualityManagement全面质量管理 ：Product QualityAssurance产品质量保证（免检） ：质量三步曲，质量计划－质量控制－质量改进 ：Quality AssuranceFile质量保证文件

常见质量管理术语英文缩写

【常见质量管理术语英文缩写】 1、PDCA：Plan、Do、Check、Action；策划、实施、检查、处置 2、PPAP：Production Part Approval Process；生产件批准程序 3、APQP：Advanced Product Quality Planning；产品质量先期策划 4、FMEA：Potential Failure Mode and Effects Analysis 潜在失效模式及后果分析 5、SPC：Statistical Process Control 统计过程控制 6、MSA：Measurement System Analysis 测量系统控制 7、CP：Control Plan 控制计划 8、QSA：Quality System Assessment 质量体系评定 9、PPM：Parts Per Million 每百万零件不合格数 10、QM：Quality Manua 质量手册 11、QP：Quality Procedure 质量程序文件 Quality Planning 质量策划 Quality Plan 质量计划 12、CMK：机器能力指数 13、CPK：过程能力指数 14、CAD：Computer-Aided Design 计算机辅助能力设计 15、OEE：Overall Equipment Effectiveness 设备总效率 16、QFD：Quality Function Deployment 质量功能展开 17、FIFO：First in, First out 先进先出 18、COPS：Customer Oriented Processes 顾客导向过程 19、TCQ：Time、Cost、Quality 时间、成本、质量 20、MPS：Management Processes 管理性过程 21、SPS：Support Processes 支持性过程 22、TQM：Total Quality Management 全面质量管理 23、PQA：Product Quality Assurance 产品质量保证（免检） 24、QP-QC-QI：质量三步曲质量计划－质量控制－质量改进 25、QAF：Quality Assurance File 质量保证文件 26、QAP：Quality Assurance Plan 质量保证计划 27、PFC：Process Flow Chart 过程流程图 28、QMS：Quality Management Systems 质量管理体系 29、JIT：Just In Time 准时（交货） 30、ERP：Enterprise Requirement Planning 企业需求计划

质量管理体系中英文缩写与其解释

质量管理体系中英文缩写与其解释Engineering 工程/ Process 工序 （制程） Man, Machine, Method, Material, 人，机器，方法，物料，环境- 可能导4M&1E Environment 致或造成问题的根本原因AI Automatic Insertion 自动插机ASSY Assembly 制品装配ATE Automatic Test Equipment 自动测试设备BL Baseline 参照点BM Benchmark 参照点BOM Bill of Material 生产产品所用的物料清单C&ED/C Cause and Effect Diagram 原因和效果图AED CA Corrective Action 解决问题所采取的措施电脑辅助设计.用于制图和设计 3 维物体CAD Computer-aided Design 的软件对文件的要求进行评审，批准，和更改CCB Change Control Board 的小组依照短期和长期改善的重要性来做持续CI Continuous Improvement 改善COB Chip on Board 邦定-线焊芯片到PCB 板的装配方法. CT Cycle Time 完成任务所须的时间 DFM Design for Manufacturability 产品的设计对装配的适合性设

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CEM Contract Manufacture service 合约委托代工 IBSC Internet Business Solution Center 国际互联网应用中心 PCEG Personal Computer Enclosure grou p 个人计算机外设事业群（FOXTEQ） SABG system assembly business group 系统组装事业群 Engineer standard 工标 Document center (database center)资料中心 Design Center 设计中心 Painting 烤漆(厂) Assembly组装(厂) Stamping 冲压(厂) Education and Training教育训练 proposal improvement/creative suggestion提案改善Technological exchange and study 技术交流研习会

Technology and Development Committee 技术发展委员会 BS Brain Storming 脑力激荡 QCC Quality Control Circle 品质圈 PDCA Plan Do Check Actio n 计划执行检查总结 DCC delivery control center 交货管制中心 Computer 计算机类产品 Consumer electronics 消费性电子产品 Communication 通讯类产品 Core value（核心价值） Love 爱心 Confidence 信心 Decision 决心 Corporate culture(公司文化) Integration 融合