酒店面试英文自我介绍
Good morning/afternoon.It's my honor to meet you all here.My name is XXX.I'm an outgoing,honest and warm-hearted girl.I have worked in the students union for about 2 years and I had a part-time job in RAMADA hotel in GuangGu as well as the saleman's job for Chef Kang in Wal-Mart.I learn much in getting along with customers.At present,i have got my CET3 certificate and i'm preparing for my CET4 test.(I also will attend an examination to upgrate specialized subject to undergraduate course to improve myself.)I have passion in my major.so i will do my job carefully and treat customers kindly.I'm a really quick learner if you give me the chance to join in the department of western style restaurant,you will see my good performance a t w o r k.T h a n k s f o r y o u r t i m e. My hobbies are listening to music and conmunicating with people.
I love your hotel.I'm proud of myself applying for this job.
I like challenges and have great interest in this job.
I think the sincere communication and the witty ways in solving problems is very important.
I want to improve myself and make contributions to your hotel.
I love french food culture so i learn a bit of french language.Japanese is also one of my courses in school.
If i get the tip,first it is a kind of polite manners in western countries,second it is a recognition for my job.
补充：
Accepting a reservation 接受预订
Dialogue:
W: Good morning Italian restaurant. How may I help you/What can I do for you?
上午好，意大利餐厅，我能帮到您什么？
G: Yes, I’d like to reserve a table for tonight.
我想今晚在这订张桌子。
W: Certainly sir. For how many persons?（问人数）
当然可以了，先生。请问要订多少人的桌子呢？
G: Six.
六个人。
W: At what time would you like it?（问时间）
请问什么时候光临呢？
G: 7:30 tonight.
今晚7点半。
W: Yes, sir. May I have your name and telephone number?（客人名字及电话）
好的，先生。能告诉我您的姓名和电话吗？
G: It’s Smith and my number is 123456
史密斯，我的电话是123456
W: Thank you very much Mr. Smith. A table for 6 at 7:30 tonight. Is that right?（确认）非常感谢，史密斯先生。今晚七点半一张六人桌,对吗？
G: Yes, thank you.
是的，谢谢。
W: We will hold the table for 15 minutes. And we look forward to seeing you/ Thank you for calling us.
我们为您保留桌子15分钟。非常期盼您的光临！
备注：1 接电话时问候语+餐厅名+ How may I help you?/What can I do for you?/Is there anything I can do for you?
2 接受预订要问人数、预定时间、用餐形式（根据实际情况）、名字及电话。
Buffet自助餐a la cart散点
3在结束通话之前要做一个确定（confirm）。
4 注意礼貌用语
Fully booked 预订已满
Dialogue:
W: Good evening. Italian restaurant. May I help you?
晚上好，意大利餐厅，请问能帮到您什么？
G: Yes, I’d like to reserve 2 tables at 8:00 tonight.
我想订两张桌子，今晚八点。
W: I’m sorry, sir, there aren’t any table left f or 8:00 tonight. But we can book one for you at 9:00.
不好意思，先生。今晚八点的桌子全部预订完毕，但我们九点会有位子。
G: No, that’s too late
. 不好，那太晚了。
W: I’m terribly sorry, sir.
实在很抱歉，先生
G: How about tomorrow evening?
明晚呢？
W: We are fully booked for tomorrow evening, a nd I can’t guarantee anything, but we’ll try our best. I hope you’ll understand.
明晚的桌子也预订完毕了，我们不能保证，但会尽力而为。希望您能谅解。
G: I do, but I would appreciate it if you could arrange it.
我明白，但如果你们能帮忙安排到位子我会很感激的。
W: May I have your name and telephone number?
请问您的大名和电话？
G: David Hale…
大卫……
W: I’ll call you when there is a free table for tomorrow evening at 8:00.
明晚八点如有位子我们会尽快通知您。
G: Thank you. Bye.
谢谢，再见。
W: Bye.
备注：当座位已预订满时要表示歉意，尽量满足客人的要求，如：征求客人另安排时间或如有空桌再联系客人
早餐breakfast
早、中饭brunch6 T' u2 Q h6 u* p
午餐lunch,lucheon" G9 p0 @* ^3 ~" \
午茶afternoon tea
正餐dinner2 g- k# D" W- u. d. y5 o; U" E! G
晚餐supper
点心refreshment
自助餐buffet
自助餐厅self-service cafeteria
家常便饭home-made meal, homely meal , pottuck
便宴informal dinner) z! m- _ b' K) ~8 N1 `
宴会banquet: U( ^+ |; X& T9 [! w {2 E
套菜complete dinner% _$ H! q# u7 ]1 Q( Z& E3 R- F
中餐Chinese food
西餐westen food) e. x( v: i! d
主食staple
副食subsidiary food
快餐店snack bar- E$ K- `0 m& U# g
饭店restaurant: ?9 h: O* k6 V# o/ Y
公共食堂canteen
咖啡馆，咖啡店cafe,coffe shop ! G+ G+ `% Z/ v1 f
5 H9 ~: [/ V4 }9 Q
6 Q
食谱recipe
长方面包loaf8 |1 O$ c* f& u& c* [( `
甜面包bun4 f+ a' S% a& i; A( h# N2 E
土司toast
通心粉macaroni
燕麦粥oatmeal
馒头steamed bun
花卷steamed roll1 R& Y! ^: X, ?, m' k( P" G( l
烧饼，烙饼griddle
) _7 Z" w- Z6 \, {9 L: \# Q
另外，酒店的一些工作用语是通用的词汇，如：
7 p& m/ S- D6 @2 d
Check In, Check Out, , _; {0 z# O3 S( z# y
8 _' x2 c4 g C7 X% x9 v/ S
Paid Out(结帐时的找零退款）
Rebate（退回错收的款，或因其他失误而作减扣）
# v: B+ S; o: f1 B5 T) x( O% j! G) g
Upgrade（客房升级，维持原房价）,% a2 {' T6 L7 w9 \/ C" }
Promotion（销售部的推广）
Package或Package Plan（包价计划）等。& V, R Q0 u5 O9 t
还有一些是非通用的词汇，如：
FIT (Free Individual Traveler)，广义上的“散客”，与Group相对。狭意上的散客用Walk-In 来表示，Walk-In(W/I)并不是说客人没车可坐，而是指那些即无协议也无预订的“边缘客人”。
Concierge 礼宾服务，“金钥匙”一般授予这个部门员工。不设礼宾部的酒店，也至少会有个行李部。4 t5 S+ l; f# A0 Z" ~4 }1 A7 c
Steward 勤杂工# \# ?, C- u0 r( S0 @% y3 g
9 ^% j) s, {4 v( T% a
酒店做清洁工作的人员有三种，一是客房服务的Room maid，二是公共区域的清洁工PA （Public Area)，第三种就是Steward，主要负责一些一线工作部门内部（如厨房）清洁，包括洗碗工。
V oucher（套票，西方流行的一种凭券消费方式，主要来自旅行社（T/A）。一份V oucher 里往往包含了吃住行等的安排，持票人已预先向T/A付款）4 C7 [8 i. f7 ~$ V$ x, C Coupon（用于房包餐等的凭券）
House Use 员工用房（如值班经理过夜使用的酒店客房）。在酒店术语中，House跟Property实际上都是指Hotel。这三个词在酒店用语里经常可以换用。象前面所说的ENT
单，它实际上就是一个On House(酒店招待）。
1. Do you like to go out eating?
想不想出去吃呢?
有次我问老美出去吃东西怎么说, 他回答说一般出去吃饭, 他们只说go to eat , go out eating 或是eat out 而不会说go to dinner, go for lunch, 也就是不需特地说中餐或是晚餐. 所以后来老美问我刚去哪了, 我应该要说I just went out eating, 而不会说I just went to dinner. 小细节多注意, 你的英文会更棒.
如果要强调是去吃午餐或晚餐的话, 一般就直接说lunch 或是dinner. 例如人家问你, "Where did you go?" 你就可以答说"lunch."
2. There is a Deli over there, do you like it?
那里有一家Deli (餐厅), 你喜不喜欢呢?
美国的餐厅可分很多种, Restaurant 是一般的通称, 另外常用到的有Deli : 供应三明治, 沙拉这种现成的, 不需再经过烹调的餐厅, 例如SUBWAY 就可以算是Deli. 另外还有Grill 也随处可见, 翻译成烤肉餐厅, 多半是提供牛排, 汉堡热食类的食物. Deli 这个字是delicatessen 的简写, 可是现今在美国一般只会听到deli 而很少听到delicatessen 了!
3. What do you like to drink?
想要喝什么?
美国餐厅的习惯, 吃饭时都会点一大杯饮料, 所以侍者一定会先问你What do you like to drink. 也有人会这么说, Can I get you something to drink?. 一般餐厅都会提供的有Coke, Diet Coke, Sprite, Iced Tea, 以及Lemonade 等. 如果什么都不要, 就说Just water.
值得注意的是, 在一般的速食店提到drink 都是指soft drink 而言. 但是一般人说到have a drink 时, 他们多半指的是alcoholic, 也就是含酒精的饮料. 所以如果有人问你, "Come on, have a drink with us." 他绝不是要你跟他们一起喝可乐的意思, 而是要你跟他们一起喝酒啦!
4. Are you ready to order or just a minute?
你们准备好了吗? 还是要再等一会?
通常饮料上桌之后, 大伙都还要花点时间研究一下菜单, 如果侍者看你们大概都差不多了, 他就会过来问你们, Are you ready to order or just a minute? 如果是已经准备好要点餐了, 就直接跟她说你想吃什么, 如果大家还要再研究研究, 则可以跟侍者说Just a minute. 或是Wait a few more minutes. 请他等一下, 他会说OK. I'll be back. (好, 那我等下再来.)
5. Do you want to separate check?
你们要不要分开付帐?
比如说二对夫妻出去吃饭, 大家想各自付自己的, 则你们可以主动跟侍者说We want to separate check. 有时他们也会主动问你, Do you want to separate check? 或是Do you want separate checks? 这样的话帐单就会有二张. 但有些餐厅separate check 会多收服务费, 最好先问清楚. 如果是要一起付, 则简单地说, together 或是one check 就可以了.
6. How do you like your steak cooked?
你的牛排要几分熟?
通常点牛排, 或是在高级一点的餐厅点牛肉汉堡, 服务生都会这样问你, How do you like it cooked? 回答的方式, 全熟是well done, 七分熟: medium well, 五分熟: medium,
四分熟: medium rare, 三分熟: rare. 老美有时在开玩笑时也用bloody 来代替rare 这个字, 听来是不是更传神? 所以如果各位嗜食生牛肉的话, 下次不妨试试bloody as hell 的点法. 但请注意一下bloody 这个字在英国英语中有点类似fxxx 的意思, 所以除非有把握不然不要拿出来乱用.
记得有一次我去一家蛮高级的法国餐厅用餐, 结果我跟他要well-done 的牛排, 结果煮出来的东西跟橡皮一样难吃. 后来老美跟我解释, 你摸摸自己头上的各部位就知道你的牛排等一下煮出来是什么样子, well-done 就是头顶, 硬梆梆的, medium well 就是额头, 稍微有点弹性. medium 是鼻头, 软软的. rare 是下巴最柔软的部份. 我觉得这个分法蛮实用的, 跟各位分享一下.
7. How do you like you egg cooked?
你的蛋要几分熟?
蛋的说法跟肉类又不一样,不要像我刚来时听人家这么问就自作聪明回答Well done. 把人家给笑掉大牙. 蛋的回答方法是 1. Scramble 炒蛋 2. Sunny side up 只煎一面的荷包蛋, (这句话很有意思, 因为荷包蛋像太阳, 所以老美用sunny side 来形容) 3, Sunny side down 二面都煎或是ease over.
白煮蛋的话也分二种, 一种叫soft boil 一种叫hard boil. 所谓的soft boil 是指让蛋黄的部份还有点液体状, 而hard boil 则是指整个的蛋黄都煮成固体状的.
有些店例如Waffle House 连hash brown 也会问How do you like it cooked? 这个也有很多选择, 不过一般我只会回答二种, patty (饼状) 跟scattered (分散状)
8. Did you burn it?
你把它烤焦了吗?
记得刚来美国时烤焦了不知怎么说, 我就说Why do you have black part on your steak, 结果人家当然也是有听没有懂, 其实烤焦了很简单, 就是burn. 美国许多建筑物都有浓烟侦测警报, 所以每次要是有人忘了什么东西在炉子里警报大作, 真是乱吓人的. 这时如果你看到你的室友一脸无辜地站在你面前, 你就可以问他, Did you burn something?
9. Can I have some more bread?
能再多给我点面包吗?
美国餐厅中的面包吃完了可以一直拿不用钱, 所以吃不饱时就尽量吃面包吧! 另外提醒一点, 国内说的土司面包在美国就叫bread, 所谓的土司面包(toast) 指的是在面包上涂上一层蒜泥或是奶油下去烤的面包才叫toast, 就像是去"我家牛排" 他们给的那种面包才叫toast.
当初一直以为我们说的土司面包就叫toast, 造成不少误会. 故事就是有一次我去美国接待家庭住, 早餐时￥￥问我要吃什么, 因为我不想太麻烦人家, 我又刚好看到桌上有土司面包, 所以我就说toast, 结果害人家还大费周章跑去帮我烤面包. 其实我应该说bread. 就不会造成别人的误会了.
10. Can you give me a doggie bag?
能不能给我一个狗食袋?
东西点太多吃不完怎么办? 这么说就对了. 说doggie bag 是因为不希望别人觉的你太小气, 吃不完还要带回家吃, 所以说是给狗吃的. 或是用doggie box 代替doggie bag 也可以, 因为大部份的餐厅给的都是盒子而不是袋子.最后提醒一点, 请不要在高级的餐厅说doggie bag , 那是不太礼貌的, 你可以只说Can you give me a box? 就好了.
另外一种常用的讲法叫"Wrap it up." 这就相当于中文里的, 帮我打包起来的意思.
在美国的中餐馆打包也很有意思, 有时候你说要打包他们还会问你要不要饭? 当然要啦! 这样子下一餐的饭跟菜就通通有著落了.
11. Check, please.
结帐.
吃完饭别忘了给钱喔! check 就是结帐的意思, 另外也可以说buy the bill, 就跟中文里说的买单是一样的. 当然吃完了饭请别忘了给小费喔!
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