商务交际英语(1)考试样题

湖南广播电视大学外语教研室湖南广播电视大学开放教育期末考试

商务交际英语（1）考试样题（开卷）

注意事项

一、将你的准考证号、学生证号、姓名及分校（工作站）的名称填

写在答题纸的规定栏内。考试结束后，把试卷和答题纸放在桌上。

试卷和答题纸均不得带出考场；

二、仔细读懂题目的说明，并按题目的要求答题。答案一定要写在

答题纸的指定位置上，写在试卷上的答案无效；

三、用蓝、黑圆珠笔或钢笔答题，使用铅笔无效。

、

I. MULTIPLE CHOICES (10小题，每小题l分，共10分)

Choose the letter indicating the best choice to complete each sentence or answer each question.

1. A memo telling employees that the new supervisor is Beth Kirk is to

A. advise

B. inform

C. record

2. In a letter, “Sincerely yours” is ________.

A. the complementary close

B. the salutation

C. the letter address

3. Which of the following sentences uses positive language?

A. Don’t hand in your assignment until it is finished.

B. If your camera were still under warranty, it would be replaced.

C. We can't send you the paper you requested because we are sold out.

4. Which of the following is NOT a method to organize an analytical report?

A. Categories.

B. Hypotheses.

C. Alternatives.

5. To conduct secondary research, you might

A. talk with customers and suppliers

B. collect data on the Internet

C. observe what happens

6. Which of the following is NOT the purpose of communication?

A. To establish goodwill.

B. To refuse invitation.

C. To share information.

7. A conversation between supervisors of differing departments is a ________ communication.

A. downward

B. upward

C. lateral

8. When greeting, a(an) ________ may fold palms together below his or her chin and nod or

bow slightly.

A. French

B. Japanese

C. Indian

9. A of an effective team is not afraid to question ineffective techniques or strategies. He or she

is always trying to improve the team.

A. thinker

B. supporter

C. challenger

10. Which of the following sentences shows race bias?

A. The student suffers from serious heart attack.

B. Have you met my Asian American friend?

C. We hired a female lawyer to sue the case.

II. TRUE / FALSE (10小题，每小题1分，共10分)

Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book.

11. There are two participants in the communication process: the message and the receiver.

12. The mode a sender selects to send a message is called the channel, such as letters, memos, etc.

13. A multicultural society is one that made up of people from many cultures.

14. Understanding people in stereotype is helpful to effective communication.

15. The main idea is the central theme or the most important thought of a message.

16. To cut down on wordiness. use the passive voice rather than the active voice.

17. Omit TO, FROM, DATE and SUBJECT in the simplified memo format.

18. A friendship letter must have supporting information.

19. Data lead to conclusions; conclusions lead to recommendations.

20. A formal report has two main divisions: preliminary parts and body.

III. READING COMPREHENSION (10小题，每小题2分，共20分)

Read the following two passages and answer the questions.

Passage One

A highly successful German automotive company recently merged with a U.S. carmaker. Members of the German team met with American staff members in Detroit.

Anita Boaz had been employed at the Detroit site for seven years, moving from administrative assistant to manager. As a result of the merger, An ita’s new supervisor would be a newly relocated German manager, Hans Dertmann. She was very comfortable in the relaxed atmosphere of the American office but was a little nervous about meeting the German visitors. She worried that their English wouldn’t be good enough for her to understand easily.

Anita’s first meeting with Mr. Dortmann was set for a Friday—casual day at the Detroit office. Anita chose some nice slacks to wear, instead of jeans. Traffic was unusually heavy; Anita was a few minutes late for the meeting. The door was closed. She knocked once and went in. The Germans, all dressed in conservative business suits, were sitting at a conference table. Anita reached out her hand to Dortmann and said with a smile, “Good morning, Hans. It’s good to meet

you! I’m Anita Boaz.” Dortmann rose hesitantly, then responded with a brief greeting and sat down. Anita was baffled by his chilly reaction. Then she decided maybe he wasn't used to working with women at the management level.

A few weeks later, the company offered some sessions on cultural orientation. Anita learned the following about German businesspeople: they have a high regard for authority and structure; they greet each other formally; they enjoy working with data and other concrete “evidence”; they tend to separate business and pleasure.

Over time, Anita and her colleagues in Detroit develop a friendlier relationship with the Germans. But first they had to establish respect for one another.

21. This story happened in ________.

A. China

B. America

C. Germany

22. Anita worried that her new supervisor _________.

A. wouldn’t speak fluent English

B. would change the relaxed atmosphere

C. would criticize her wearing

23. How did Dortmann react when Anita greeted to him with enthusiasm?

A. He talked to her friendly.

B. He was angry with her.

C. He greeted her briefly.

24. Anita learned the following about German businesspeople EXCEPT ________.

A. they greet each other formally

B. they seldom consider authority

C. they often separate business and pleasure

25. The story is mainly about

A. customs of American businesses

B. problems in personal development

C. cultural diversity in workplace

Passage Two

Each year , about 8.5 million people in the UK have to complete a tax return (纳税申报单). This includes all self-employed people and some others. Taxpayers should be very careful when they fill it in , because if they make any mistakes , they might receive a heavy fine (罚金). The Inland Revenue is taking a tough line against people completing them wrongly, so be careful.

On average, the tax office tells us, about 30% of all tax returns include some sort of error. Consequently they send out almost a million penalty notices to British taxpayers.

This is not the only problem. If you send in your return late, you make another mistake. This also results in a heavy fine. This time, the fine is almost as much as the tax bill itself. As a result, the Inland Revenue receives an incredible ￡ 50 million in fines.

The tax return must be returned by 31 January. That’s the deadline. However, the biggest mistake you can make is not to send the form back at all. This makes the Inland Revenue very, very unhappy.

26. What is the passage mainly about?

A. It talks about mistakes made on the tax return and the penalties.

B. It teaches how to fill in and when to return the tax return.

C. It introduces the history of the tax return in the UK.

27. According to the passage, which of the following statements is NOT true?

A. About 8.5 million people in the UK, including self-employed people, have to

complete a tax return.

B. If taxpayers make any mistakes when they complete the tax return, they might

have to pay a large sum of penalty for the mistakes.

C. The Inland Revenue, which is responsible for collecting tax returns, doesn’t take

these mistakes as a serious problem.

28. What does the 30% of all tax returns with errors result in?

A. A million penalty notices.

B. A million oral warnings.

C. A million pounds in fines.

29. When is the amount of the fine mostly equal to that of the tax bill?

A. When you write down a wrong number in your tax return.

B. When you send in your return after 31 January.

C. When you lose your tax return.

30. What is the most serious mistake mentioned in this passage?

A. Making mistakes in you tax return.

B. Sending in your tax return late.

C. Failing to send your tax return back.

IV. TRANSLATION (4段短文，每段5分，共20分)

Translate the following passages into Chinese.

31. Memo formats can follow one of two styles: traditional or simplified. In the traditional style,

the heading appears at the top of the page. In the simplified style, the heading components are omitted.

32. The closing of a letter containing a negative message should be courteous and helpful. The

purpose of the closing is to maintain or rebuild goodwill.

33. The supporting information in a letter containing a negative message provides the reasons for

the negative news. It can present the receiver with a logical explanation of the reasons why you cannot grant the request.

34. If the report is routine or if you expect the reader to respond favorably, use the direct order and

present the main idea first. Use indirect order when you expect an unfavorable response or

when the receiver may need persuasion to accept the main idea.

V. WRITING（3题，35题10分，36题10分，37题20分，共40分）

35. According to the given facts, format a business envelope.

The sender: Mr Roger Wizard, Manager Assistant, Wireless Communication Co. Ltd.

54 Oxford Street, London, OS5 6LD, U.K.

The receiver: Professor Tianyi Zhang, Director of Computer Department, Hunan Open University

66 Lotus Road, Changsha, Hunan, 41004, China

36. Write a memo in traditional format according to the following situation.

Assume that you, Cuido Novello, are head of the layaway department in a large retail store, Healy’s Emporium. Write a memo to all members of your department. Explain that management has decided that employees cannot take annual vacations during November and December because of the holiday season. Use the indirect order and positive language to write this memo. You may decide the date and subject.

37. Write a letter according to the situation below.

On December 29, 2010, you, Tamara Hindleworth, are going to write an order to buy something recommended by Ms. Alicia Devon, who sent you the most recent sales catalog. You are going to buy 3 Winthrop Drill Set (No. 456-t) with $49 per unit and 2 Osborne Bone China Service for Eight (No. 9071) with $75 per unit. Besides, you need to add $25 as shipping costs to the total costs. You’d like Ms. Devon to send the goods to the following address: Tamara Hindleworth, 4509 East Keynote Drive, Texarkana, KY 42601-9051 Ms. Alicia

Dev on’s address is: Whitlock Catalog Sales, 708 North 14'h East, Ogden UT 84625-0096

湖南广播电视大学开放教育期末考试

商务交际英语（1）试题答题纸

I. MULTIPLE CHOICES (10小题，每题1分，共10分)

1. 2. 3. 4. 5.

6. 7. 8. 9. 10.

II. TRUE OR FALSE (10小题，每题1分，共10分)

11. 12. 13. 14. 15.

16. 17. 18. 19. 20.

III. READING COMPREHENSION (10小题，每小题2分，共20分) Passage 1

21. 22. 23. 24. 25.

Passage 2

26. 27. 28. 29. 30.

IV. TRANSLATION (4段短文，每段5分，共20分)

31.

32.

33.

34.

V. WRITING (3题，35题10分，36题10分，37题20分，共40分) 35．

36．

37．

湖南广播电视大学开放教育期末考试

商务交际英语（1）试题标准答案及评分细则

I. MULTIPLE CHOICES (10小题，每小题1分，共10分)

Choose the letter indicating the best choice to complete each sentence or answer each question.

1. B

2. A

3. B

4. A

5. B

6. B

7. C

8. C

9. C 10. B

II. TRUE / FALSE (10小题，每小题1分，共10分)

Write a T in the space provided if the statement is true. Write an F in the space if the statement is false. Your judgment should be based on your understanding of the course book.

11. F 12. T 13. T 14. F 15. T

16. F 17. T 18. F 19. T 20. T

Ill. READING COMP考试时间10分钟REHENSION (10小题，每小题2分，共20分)

Read the following two passages and answer the questions.

Passage One

21. B 22. A 23. C 24. B 25. C

Passage Two

26. A 27. C 28. A 29. B 30. C

IV. TRANSLATION (4段短文，每段5分，共20分)

Translate the following passages into Chinese.

31. Memo formats can follow one of two styles: traditional or simplified. In the traditional style, the heading appears at the top of the page. In the simplified style, the heading components are omitted.

备忘录的格式可以在以下两种中任选一种：传统格式或简化格式。在传统格式中，信头部分出现在页首。简化格式中省略了信头的各组成成分。

32. The closing of a letter containing a negative message should be courteous and helpful. The purpose of the closing is to maintain or rebuild goodwill.

一封传达负面消息的信函的信尾应当是恭敬而乐于帮助的。信尾的目的是为了保持或重建良好的人际关系。

33. The supporting information in a letter containing a negative message provides the reasons

for the negative news. It can present the receiver with a logical explanation of the reasons why you cannot grant the request.

含有负面消息的信函的辅助信息为这个负面消息提供了原因。它能够向信函接收者提出合理的解释，说明为什么你无法满足其要求。

34. If the report is routine or if you expect the reader to respond favorably, use the direct order and present the main idea first. Use indirect order when you expect an unfavorable response

or when the receiver may need persuasion to accept the main idea.

如果报告是一份例行公事，或如果你估计报告阅读人会赞同这份报告，使用直接顺序，即在报告开头列出报告的主要内容。当你觉得报告阅读人会不赞同这份报告，或者你需要说服他，那就使用间接顺序。

V. WRITING (3题，35题10分，36题10分，37题20分，共40分)

35. According to the given facts, format a business envelope. （10分）

评分细则：格式：8分；内容：2分。

36. Write a correctly laid out memo according to the following situation. （10分）

评分细则：格式、版面：3分；内容：5分；拼法及其它：2分。

37. Write a letter according to the situation below, using the block format and open punctuation. （20分）

评分说明：

（1）评分总体说明

1)本题总分为20分，按6个档次给分。

2) 评分时，先根据信函的内容和语言初步确定其所属档次，然后以该档次的要求来衡量、确定或调整档次，最后给分。

3) 凡少于100 词的，从总分中减去1分。

4) 评分时应注意的主要内容为: 商务信函的语气和用词；内容扣题；信函格式正确；结构清晰，思路明确；语法和标点符号使用正确。

5) 评分时，如拼写错误较多，书写较差，以至影响交际，将分数降低一个档次。

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商务交际英语(1)

一、单选题 1、 Which of the following is NOT an external barrier to communication? A、Motivation or interests. B、Environmental factors such as lighting and heat. C、 A closed or authoritarian climate. D、An open climate in which communication flows easily. 答案：A 2、Instead of making judgments based on stereotypes, you should A、develop your own groups into which to categorize people B、learn to understand people as individuals C、judge people according to their appearance D、assume similarities and differences based on a persons cultural background 答案：B 3、The sender signs his or her initials or name to a memo to indicate that he or she A、is in a high-level position B、wants and immediate reply to the memo C、has read the memo D、wants the memo filed 答案：C

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