商务英语之投诉函答复
Somel Expressions or Phrases That Are Frequently Used To Reply Complaint Letters
Acknowledging receipt of a complaint letter
o Thank you for your letter of … regarding / concerning / in connection with…
o With reference to your letter of … about / relating to …
o We refer to your letter of ...
Apology for the error or fault
o Please accept our many apologies for the trouble caused to you by this error.
o We must apologise for …
o We sincerely apologise for …
o Please accept our apologies for …
o We would like to apologise for the error made by our company in (verb+ing)
Accepting the Complaint
o We agree that the usual high standards of our products / services were not met in this instance.
A short explanation of the fault
o Introductory phrase
?As a result of our investigation, we found that...
o Causes
?The error was caused by … / was due to … / was owing to ...
?Apparently, the problem was the result of … / resulted from …
?The cause of / reason for the mistake was …
o Effects
?As a result …
?This led to …
?Consequen tly …
o Solutions
?We have modified / changed our ...
?We have implemented a new system to...
?To prevent re-occurrences we have set up a ....
o Assurances
?We assure you that this will not happen anymore.
Investigation to be made
o We are currently investigating the cause of ...
o We will investigate the cause of...
Proposal to settle the difficulty
o Will you please tell us what settlement would be most acceptable to you?
o As a gesture of our regret, we are willing to …/ we would like to … / are prepared to...
o To show our goodwill, we will …
An offer to send a replacement, give a discount, repair the items etc.
o To compensate you to a certain extent for the trouble we have caused you, we will grant you a special discount of 3% for your next order within the amount of $20,000 o We have dispatched the new items by express courier. They should arrive in a few days.
o We have shipped the replacement goods and we trust this will be up to your wishes.
o To show our goodwill, we would like to offer you an interesting discount on your next order with us.
Regret at dissatisfaction
o While we can understand your frustration, ...
o We understand how disappointing it can be when your expectations are not met.
Rejecting responsibility for the problem leading to the complaint
o We assume no responsibility in your claim.
o However, we are no less sorry for the inconvenience you have been put to and shall be glad to do anything in our power to help you out of the situation.
o I regret to inform you that …
o I am afraid that …
o Unfortun ately, I must point out that …
Reasons for the rejection
o As the goods were packed with the greatest care, we can only presume that the case has been roughly handled
o This is because the guarantee period has expired.
o This is due to the fact that the bad weather had forced shipping company to delay the departure of the feeder vessel .
If another party / person / company / organisation is to be
responsible or involved, inform the complainer to contact that
party
o We therefore suggest that you contact...
o Therefore we ask you to lodge your claim with ..... ( company )
Closing the letter aiming at maintaining / gaining the goodwill of the customer
o We hope that this will settle the mater to your full
satisfaction and that our friendly connection will continue
as before.
o We look forward to receiving your futurer orders, and assure you that they will be filled correctly.
o We apologise for the inconvenience this business has caused you and assure you of our best attention to your future
orders.
Sample 1:
Thank you for pointing out the staffing problems in the clothing department and for offering such insightful suggestions. I agree with you. We should address the issue at the very beginning, before the individual is even hired. Raising the minimal qualifications and being more candid about our expectations should help us to build a more efficient and loyal staff. I appreciate your concern. Please drop by my office on Thursday afternoon, and we will discuss the changes in greater detail.
Sample 2:
We appreciate your suggestion that we install more drinking fountains in the mall. We are presently looking into installation costs, but feel confident that at least some new fountains will appear before summer. The building was designed for them, but they were not included when construction costs ran higher than expected. Perhaps the time has come to finish the job right. Thank you for bringing it to our attention.
Sample 3:
Thank you for suggesting that we offer our whole wheat bread to store franchises in your area. We appreciate hearing how much you like our products and hope you will continue to enjoy them. While we do not have plans to expand into that part of the county, your letter encourages us to explore the possibility for the future.
Sample 4:
Thank you for taking the time to suggest that we stay open longer on Friday nights. Your arguments were very persuasive. Starting May 5, we will stay open until 10:30 p.m. every Friday. I think you are right about people wanting something to do after basketball games. If you have any other helpful ideas, let me know.
：http://www.mtslampang.ac.th
英文投诉信范文
英文投诉信 【写法指要】 投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。 这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。英文投诉信怎么写 投诉信结构公式 右上角：日期 左上角：称呼 正文： 第一段：表明自己的身份，说明写信目的，因何事投诉何人或机构。 第二段：具体阐述投诉的内容和投诉的理由。 第三段：提出解决建议并期望尽快解决，表示感谢。 右下角：署名 下面是一封日常投诉信的范例，请大家体会一下。 Dear Sir/Madam, Please send us a correction on part of our order WP-11. All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau. Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly. Yours faithfully 英文投诉信模板 Dear_______, I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____. The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果). I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely Li Ming 英文投诉信格式
投诉信回信(complain letter)英文
View：This page can be viewed as a slideshow: Introduction:Letters of complaint usually include the following stages: Background Problem - cause and effect Solution Warning (optional) Closing Background This section describes the situation; e.g. I am writing to inform you that the goods we ordered from your company have not been supplied correctly.I attended your exhibition Sound Systems 2011 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year. Problem 1.Cause: On 28 March 2011 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries. Firstly , I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable .You sent us an invoice for $10,532, but did not deduct our usual 10% discount .We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book. 2.Effect: This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.Even after spending several wasted hours trying to register in this way, the computer would not accept my application.I am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books. Solution I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.Could I please ask you to look into these matters.Please send us a corrected invoice for $9,479I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday. Warning (optional) Otherwise, we may have to look elsewhere for our supplies.I'm afraid that if these conditions are not met, we may be forced to take legal action.If the outstanding fees are not paid by Wednesday, 13 April 2011, you will incur a 10% late payment fee. Closing:look forward to receiving your explanation of these matters.I look forward to receiving your payment.I look forward to hearing from you shortly. Politeness；he tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included. Content The content should contain enough details so that the receiver does not have to write back requesting more. Legal action is not normally threatened in the first letter of complaint, unless the situation is very serious. Adjustment letter Acknowledging receipt of a complaint letter ；hank you for your letter of … regarding / concerning / in connection with … I refer to your letter of … about / relating to … Apology for the error or fault；We must apologise for …；We sincerely apologise for … ；Please accept our apologies for … ；I would like to apologise for the error made by our company in (verb+ing)； Accepting the Complaint We agree that the usual high standards of our products / services were not met in this instance. ； A short explanation of the fault ；Introductory phrase；As a result of our investigation, we found that... (Not: After our investigation...) Causes :The error was caused by … / was due to … ；Apparently, the problem was the result of … / resulted from … ；The cause of / reason for the mistake was …
投诉信范文8篇完美版
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英语投诉信范文_投诉信英语范文写作
英语投诉信范文_投诉信英语范文写作 外贸员对于英语投诉信想必处理的比其它人还要多，毕竟接触的比较多。下面是小编给大家整理的投诉信英语范文，供大家参阅! 投诉信英语范文1 Dear Mr。Chang: On September 10，our order for 280 women s cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled。 We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible。 Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers。We ask you to conduct investigation at your end and reply to us。 Sincerely yours， Sunny Lee 投诉信英语范文2 Dear Sir: With reference to our order No。W 98，the 120 puter sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。We unpacked the puter sets with care and can only assume that
英语投诉信范文6篇全面版
《英语投诉信范文》 英语投诉信范文（一）： Dear ______， ①I am ______(自我介绍)。②I feel bad to trouble you but I am afraid that I have to make a plaint about。 ③The reason for my dissatisfaction is ______(总体介绍)。④In the first place， ______(抱怨的第一个方面)。⑤In addition， ______(抱怨的第二个方面)。 ⑥Under these circumstances， I find it ______(感觉)to______(抱怨的方面给你带来的后果)。 ⑦I appreciate it very much if you could ______(提出推荐和请求)， preferably ______(进一步的要求)， and I would like to have this matter settled by ______(设定解决事情最后期限)。⑧Thank you for your consideration and I will be looking forward to your reply。 Yours sincerely， Li Ming 英语投诉信范文（二）： Dear Sir: With reference to our order No。 W98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with
最新大学英语六级作文模板：投诉信
大学英语六级作文模板：投诉信 英语六级作文模板：投诉信 Directions: Write a letter of complaint according to the following situation: You bought an air conditioner in Sun Appliance and had it installed the other day, but you found that the fan made too much noise when the machine operated. You demand the store to send a representative to check it up. Write your letter in no less than 150 words. Do not sign your own name at the end of the letter; use Li Ming instead. You do not need to write the address. June 23, 2007 Dear Sir or Madam, I’m writing to lodge the complaint about the poor quality of an air conditioner that I purchased from Sun Appliance Company. Frankly speaking, Sun Appliance has always been my favorite. On April 4, 2007, I bought the air conditioner (serial number 12345) from one of your chain store located in Lang Fang. The machine operated well at first, but ten days later, there was a fault that bothered me, that is, the fan made so much noise that I could not sleep well at night. Worse still, the cooling system didn’t
(完整word版)英文投诉信表达及例文练习
Complaint Letter 写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？ 投诉信结构：投诉信是对产品或服务表示不满的信件，一般分 1. 提出投诉内容； 2. 说明具体情况； 3. 提出解决办法。 语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。 1.投诉内容。一般放在信的开头。常用的表达法有： I am writing to you about... which I received/bought ... I am going to complain about ... I am sorry to have to return with this letter... which I received/bought... 2.具体情况。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有： When we checked..., we noticed... When I took... out of the bag and examined... closely, I found... When I unpacked... and tried to use it, it did not work. 3.解决办法。常用的表达法有： Please let me know what you intend to do in this matter. I am returning…under separate post and look forward to receiving a full refund of... In view of the inconvenience that this has caused, I feel you should... 下面介绍下这类书信的常用词汇和句型 词汇：https://www.wendangku.net/doc/db15628141.html,plain against sb. about sth.投诉..2.dissatisfaction with不满于. 3.put up with / bear / tolerate忍受awful 糟糕的 4.poor service糟糕的服务 5.inconceivable不可思议的 6.out of one’s expectation令某人大失所望 7.look into / go into / investigate调查 8.incident / matter 事件 句型： ▲1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,... ▲4) I can hardly bear /tolerate /put up with it any more. ▲5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can. ▲6)I sincerely hope that it will review its management system, with the view to providing, better service to the public. ▲7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind. ▲8) We will appreciate your willingness to make up for the loss. 范文： Dear Sir， I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didn’t ring and send short messages. Then I took it to the seller, but was told that the
英语投诉信范文
英语投诉信范文 Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投诉信模板 Dear ______, ①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to make a complaint about. ③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition,? ______（抱怨的第二个方面）. ⑥Under these circumstances, I find it ______（感觉）to______（抱怨的方面给你带来的后果）. ⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by? ______（设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, Li Ming 范文 Dear Sir I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated. Sincerely yours, DELL 译文 先生：
高考英语作文投诉信范文
.. 高考英语作文投诉信范文 投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。 January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago. But when I brought it home and turned it on, I found it didn’t work properly. So I took it back to the shop and told the assistant what had happened. To my surprise, your assistant didn’t help me to solve the problem. On the contrary, he shouted at me rudely and refused to examine it. I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop. But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers. I hope you will look into the matter and give me a reasonable explanation. I am waiting to know how you will deal with it. Thank you for your consideration and I am expecting an early reply. Sincerely yours, Tom ;.
英语投诉信范文
英语投诉信范文 一、简介 投诉信是对于产品、服务等的不满意，进而需要写出自己的意见和要求。第一段需要写写信的目的以及自己一个概括的期望；常用句型比如： I venture to write to complain about...... I would be grateful if you could do anything necessary to solve the problem facing me. 第二段阐述两、三方面所面临的产品或者服务的问题和后果。常用句型比如：There are several aspects underlying this complaint, for one thing,...... for another, ......in addition,...... 第三段给出具体的期望，比如退款或者更换新产品。常用句型比如： It is my sincere hope that you could give me full refund or replace it with a new one.you kind replay to this letter at your earliest convenience would be very much appreciated. 二、英语投诉信范文 英语投诉信范文（一）： Dear ______， ①I am ______(自我介绍)。②I feel bad to trouble you but I am afraid that I have to make a plaint about。 ③The reason for my dissatisfaction is ______(总体介绍)。④In the first place，______(抱怨的第一个方面)。⑤In addition，______(抱怨的第二个方面)。⑥Under these circumstances，I find it ______(感觉)to______(抱怨的方面给你带来的后果)。 ⑦I appreciate it very much if you could ______(提出推荐和请求)，preferably ______(进一步的要求)，and I would like to have this matter settled by ______(设定解决事情最后期限)。⑧Thank you for your consideration and I will be looking forward to your reply。 Yours sincerely
BEC英语写作技巧：投诉信的写作模板范文
BEC英语写作技巧：投诉信的写作模板范 文 投诉信是顾客或客户为了维护自己的权利或者因为对某事不满而写的一种信。你有时可以把投诉信寄给报社，但通常你会把信寄给你所投诉公司的负责人。下面是整理的投诉信的写作模板范文，以供大家学习参考。 示例 投诉信虽然是抱怨某事，但他的开头方式应该有礼貌，这样才能给人们一个好印象。另外一个要记住读投诉信的人未必是犯了个错误的人。 投诉信的结构 Introduction - Reason for writing the complaint 开始段：写投诉信的原因 Main body - a. The necessary details: where you bought it, when and what the problem is. b. why you are complaining 主段：a. 一些必要的细节：你在哪里，什么时候购买了此产品，并且此产品有何种问题。b. 你为什么要投诉。 Conclusion - Say what you want the reader to do. 结束段：说明你希望读到这封信的人怎么做 投诉某产品
Dear Mr. Astor We have used your company as a supplier to our electric goods for ten years and until recently the quality of your products has always been good. However, on 4 May 2004, we took delivery of some radios which was of extremely poor quality. Many radios were damaged. We cannot sell them to our customers. I do hope that such a delivery will not be repeated and that your suppliers to us in the future will again be of high quality. If, however, we receive any further faulty products from you, we will be obliged to find another supplier to provider us with goods which meet our own high standards. I am sure you will be able to provide us with goods which meet our own high standards .I am sure you will be able to provide us with a satisfactory explanation. Your sincerely (我们公司把你们公司作为我们电器商店的供应商已经10年了。直到最近你们的产品质量一直很好。然而，我们在2004年5月4日收到的一些收音机质量极差，很多收音机坏了。我们不能可能在卖给我们的客户。我真的希望这种情况不再发生，并且希望你们将来所提供产品的质量还会提高。如果我们再收到次品，我们将不得不找另外的供应商提供满足我们高水准的产品。我确信您能给我一个满意的答
英语投诉信范文-英语投诉信范文-投诉信英文范文
英语投诉信范文-英语投诉信范文投 诉信英文范文 英语投诉信，相信外贸员也许会从客户那边收到呢?下面是学习啦小编给大家整理的投诉信英文范文，供大家参阅! 投诉信英文范文 1 Dear Sir or Madam, I am writing to make a complaint against your bad delivery service. I’m afraid that the enclosed CD player doesn’t is the third one I’ve got to return this month. Other than the three I’ve had to return recently,I’ve always found your
products to be would be grateful if you could send a replacement and refund my postage. I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business contact me by the address on the envelope or by phone at 6668888. Sincerely, Wang Hua 投诉信英文范文 2 Dear Sir or Madam, To begin with,the battery needs recharging after a mere 2 hours of means that I need to carry my charger with me when I go out for a addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with ,I find this to be completely unacceptable.
英文投诉信表达及例文
写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？下面介绍下这类书信的常用词汇和句型 Complaint Letter 词汇： complain against sb. about sth.投诉...... dissatisfaction with不满于...... put up with / bear / tolerate忍受 awful 糟糕的 poor service糟糕的服务 inconceivable不可思议的 out of one’s expectation令某人大失所望 look into / go into / investigate调查 incident / matter 事件 sanitary situation卫生条件 bad manners 不礼貌 disturbance干扰 nuisance 麻烦事 remedy 补救 solve解决 recurrence再次发生 句型： 1) I am writing to you to complain about ... 2) I am writing to express my dissatisfaction with... 3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,... 4) I can hardly bear /tolerate /put up with it any more. 5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can. 6)I sincerely hope that it will review its management system, with the view to providing, better service to the public. 7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind. 8) We will appreciate your willingness to make up for the loss. 考研英语小作文模板：投诉信 投诉信1 结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分： 1. 提出投诉内容； 2. 说明具体情况；