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跨文化交际案例分析英文版

跨文化交际案例分析英文版
跨文化交际案例分析英文版

Case analysis

Situation:Suppose you were Mr.Li, CEO of Rising Sun Incoparated, facing CTO, Mr. Robinson’s resignation, and the fevered laid-off employees because of the downsizing plan, please write down a speech to present to the employees or to Mr. Robinson in solving the problem (you can choose to write a speech either to Mr. Robinson or to employee in 500 words.)

According to the situation we’ve got, I chose to write a short speech to persuade the fevered laid-off employees. And before the speech, I ‘d like to show you the train of my thought which I think is important, I will persuade the employees using these methods as following:

I. Persuading oneself before others

In business communication, before persuading others, one should in the first place persuade himself. Intrapersonal communication is a process of knowing oneself, improving oneself and surpassing oneself. Others people cannot read our minds, we are the ones that must translate the things we think so that the others can understand us. So we need to take movements to think about ourselves, about your wishes and desires. Until we persuaded ourselves, we can persuade others.

II. Setting personal objective

Setting personal objectives is the core of professional success. It can help us know what we have to do now and it also can save our time. When we definitely know what we will do and what our expectation is, we can persuade others follow this way we think. But sometimes there are obviously other considerations which must be woven into the objective specification. If we can not fulling committed at this stage, we are unlikely to achieve our objective.

III. Applying the power of personality

Knowing others different personality are very important for the leaders. Also we need to know our personality well. Everyone is different. There is no such thing as a right or a wrong personality. People just think and act differently in different influencing situations. If you learn more about others personality and weaknesses, you can use it in a right way to make a success in communication.

IV. Say the right things in a right way (Choosing the right approach )

Depend on what outcome you want, how much commitment you seek, you will choose the style most suitable and follow it through. But remember that, no matter what kind of approach you chose, you must make sure it is the best choice. It’s must fit for the situation. Saying the right things , but what are the right things, I recommended these as following:

a. Boss should rehearse what they will say, and even bring notes into the meeting,so they won’t say the wrong things or forget something important,

b. Refrain from talking about other employees’situations, which could raise questions of fairness.

c. Realize that they may not take in everything you say at such a tough time, so give the

employee time to react.

d. It’s good to show sympathy and regret for the situation, but don’t pretend you know how they feel.

V. Help the laid-off employees move on

The employer can soften employees’ pain over the job loss by helping them find their next job, especially now with the economy so bad. Present a list of possible resources for the terminated employee,such as job-placement experts or contacts at other companies hiring in your industry. Also you can give them a good reference and perhaps even reach out to acquaintance who you think may be hiring.

VI. Allow for transition

It’s also important to consider timing. The employer should allowing the laid-off employees a short time to find a new job. Don’t need to call the security escort newly laid-off employees immediately to the door. Give their some time for transition and do something you can do to coach them, help them find a new position.

VII. Non-verbal skills in the communication

As for me, I think this part is the very important. Because it is reliable and efficient. When we communicate nonverbally, we sometime do so unconsciously. We don’t mean to do this, but those acts come naturally. If we can read other people’s non-verbal messages correctly, we can interpret their underlying attitudes and intentions and respond appropriately.We need to know how to read those non-verbal messages and how to speak this language. It’s the most important https://www.wendangku.net/doc/df15900365.html,e this, we can easily understand other people and express our thoughts more explicitly.

Dear teacher:

On my personal level, I believe those are useful in this case and I try to write my speech in those aspects. I’m not sure whether it will make sense or not, but those I think are some important points. Although there are still many intellectual points in the book, I just think they are not fit for this case. So I have picked out few of them, some points I’ve just put them on , but I didn’t write them into my speech, such as Non-verbal skills. Because I didn’t know how to combine it with the case. I’m sure this speech can not be the perfect one, I’m trying to make it more reasonable and more persuasion. If there are anything wrong in my speech ,please point it out and let me know, so I won’t make the same mistake next time. Thank you, teacher.

Bibliography:

周仕宝. 2011. 商务沟通技能Business Communication Fundamentals 北京:北京大学出版社叶兴国,谢文怡. 2010. 商务英语阅读教程1学生用书Business English:A Reading Course Students book 上海:上海外语教育出版社

Speech:

I knowwhy you come here. I must say I’m really sorry about this decision, but I have no choice, I must do it. You didn’t know how long I spent in persuading myself before I told you this. Actually, it’s a bad news, I also didn’t want to make this decision. I believe that each of you are excellent employee, I do remembered the contributions that you have done for our company, and I know you devoted yourself to this company, you take the company as your children. To laid you off it’s also difficult for me.

But you all know the business this year is not very good, we can no longer employ all of you, the financial circumstances that caused the need for layoffs. Frankly speaking, it’s not an easy decision but this was a way that needed to be made. You need to know it’s not your fault--it’s my fault--although I’ve tried to avoid the layoffs as much as I could. I know it’s hard to accept immediately , I give you time to process what’s happening and to ask your questions what you want to ask.

You may think it’s your performance made your have been laid off, I have to say it’s not that case. You are doing a good job, I really appreciated what you did. According to personalities , I know you all dominant and introvert person, you listen to others opinions carefully, focus on every details thoroughly. You always be thoughtful and deliberate with what you are doing. I was satisfied with your performance and your qualification. I didn’t want to fired you but I have to listen to the board , I couldn’t decided whether you leave or not. I didn’t have the authority to do so. I tried my best to persuade them but I was failed. However, don’t doubt about your ability. No matter where you are and what job you will do in the future, I believe you can do it well. Believe yourself, what cause you have been laid-off it’s not your fault, it’s my fault.

I’m really sorry to tell you that. Actually I’m regret for this situation, but I can’t pretend that I know your feeling, I’m not you. The fact is, I really know it must be a hard time for you to go through but all I can do now is try my best to help you.If you have any problems, please don’t think to much, come to me for help.

If you don’t mind, I would like to give you some advice. There is a list of possible resources for you. They are all solid performers and I can help you to offer them a good recommendation, tell them your good performance here. The last parts is depend on you. Today is Tuesday, you can immediately do something about your job situation, contact a career counselor and ask for advice, it can help you to find a prospective employer.

Maybe time is too short for you to settle down all the things. I will announce your departure to the colleagues few weeks later, but in the return ,I will ask you to sign a contract with some ground rules,such as you promising you won’t steal competitive information. Do you agree with it? If you really need time, I can allow you to stay on for up to a couple of months during you finding your new job. It’s the last thing I can do for you. I’m sorry. But I wish you can find a better job. Good luck.

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《跨文化交际学概论》第七章社会交往五、宴请招待p132 Case One: Setting Rules for a Guest – American Hospitality 案例: When Zhang Tao traveled in America, he lived in the home of his American friend, Bill. Once after he had traveled back, he found Bill was in a bad mood. When he asked what the problem was, Bill told Zhang Tao that his son Adam got furious about the noise Zhang made when walking upstairs and also because he was using too much water in the solar powered shower and Adam had to have his shower in cold water. Bill told Zhang Tao that he should walk more softly in future, and have a fast shower to save water. Zhang Tao felt uneasy. How could the host set such rules for his guest! Question: Why did Zhang Tao feel uneasy? 分析: 1) In China, when people host someone, they put the guest in the place of honor to show hospitality. They try to take care of the guest,and try to make the guest feel comfortable and at ease. 2) In America, people tend to give the guest great freedom and treat a guest more casually, naturally and truthfully. 3) Zhang Tao knew he was a guest, and thought in terms of Chinese expectations of hospitality. He thought Bill should treat him courteously instead of setting rules for him. 4) Since Zhang Tao lived in American surroundings, he should have known about the customs there sooner. Case Two: 案例: Lin had traveled 20 hours from Beijing to New York. He needed a good meal. His American friend, Mike, met him. But Mike only offered him a plate of roasted chicken and a glass of orange juice. Lin was used to having a main course, and asked Mike if he had any rice. Mike said he only had fried noodles, and Lin had to make do with it. Though Lin knew Americans didn’t care very much about what food they ate, he still felt surprised because he had taken Mike to the most famous duck restaurant in Beijing -- Quanjude -- when he arrived in Beijing. Question: Why did Lin feel surprised? Offer some advice to him about adjusting to his new environment in America.

新编跨文化交际案例分析

Unit 5 Culture and Verbal Communication Case 17 When these two men separate, they may leave each other with very different impressions. Mr Richardson is very pleased to have made the acquaintance of Mr Chu and feels they have gotten off to a very good start. They have established their relationship on a first-name basis and Mr Chu‘s smile seemed to indicate that he will be friendly and easy to do business with. Mr Richardson is particularly pleased that he had treated Mr Chu with respect for his Chinese background by calling him Hon-fai rather than using the western name, David, which seemed to him an unnecessary imposition of western culture. In contrast, Mr Chu feels quite uncomfortable with Mr Richardson. He feels it will be difficult to work with him, and that Mr Richardson might be rather insensitive to cultural differences. He is particularly bothered that, instead of calling him David or Mr Chu, Mr Richardson used his given name, Hon-fai, the name rarely used by anyone, in fact. It was this embarrassment which caused him to smile. He would feel more comfortable if they called each other Mr Chu and Mr Richardson. Nevertheless, when he was away at school in North America he learned that Americans feel uncomfortable calling people Mr for any extended period of time. His solution was to adopt a western name. He chose David for use in such situations. Case 18 Even if the American knew Urdu, the language spoken in Pakistan, he would also have to understand the culture of communication in that country to respond appropriately. In this case, he had to say ―No at least three times. In some countries, for instance, the Ukraine, it may happen that a guest is pressed as many as seven or eight times to take more food, whereas in the UK it would be unusual to do so more than twice. For a Ukrainian, to do it the British way would suggest the person is not actually generous. Indeed, British recipients of such hospitality sometimes feel that their host is behaving impolitely by forcing them into a bind, since they run out of polite refusal strategies long before the Ukrainian host has exhausted his/her repertoire of polite insistence strategies. Case 19 Talking about what‘s wrong is not easy for people in any culture, but people in high-context countries like China put high priority on keeping harmony, preventing anyone from losing face, and nurturing the relationship. It seems that Ron Kelly had to learn a different way of sending message when he was in China. At home in Canada he would have gone directly to the point. But in China, going directly to the problem with someone may suggest that he or she has failed to live up to his or her responsibility and the honor of his or her organization is in question. In high-context cultures like China, such a message is serious and damaging. In low-context cultures, however, the tendency is just to ―spit it out, to get it into words and worry about the result later. Senders of unwelcome messages use objective facts, assuming, as with persuasion, that facts are neutral, instrumental, and impersonal. Indirectness is often the way members of high-context cultures choose to communicate about a problem. Case 20 It seems that the letters of request written in English as well as in Chinese by Chinese people are likely to preface the request with extended face-work. To Chinese people, the normal and polite way to form a request requires providing reasons that are usually placed before the requests. Of course, this is just the inverse of English conventions in which requests are fronted without much face-work. In the view of the English-speaking people, the opening lines of Chinese requests and some other speech acts do not usually provide a thesis or topic statement which will orient the listener to the overall direction of the communication. Worst of all, the lack of precision and the failure to address the point directly may lead to suspicions that the Chinese speakers are beating around the bush. To them, the presence of a clear and concise statement of what is to be talked about will make the speech more precise, more dramatic, and more eloquent. However, the Chinese learning and using English in communication may find it difficult to

跨文化交际 英文

Analysis of Deferent V iews on “Filial P iety” Between China and American from Movie Guasha Abstract:“While one’s parents are alive, one should not travel to distant places.”“The gentleman works hard on the basic principles, thereafter comes morality; filial piety is the basic principle of a human being.”These are our Chinese traditional filial piety. But are these standards or rules suitable for every nation? The movie Guasha shows us many about the differences of filial piety between China and American. There are many misunderstanding and coincidence in this movie and those are the cause of the circuitous of the characters’fate. All of these are rooted in the cultural differences between China and American. In this assay, I made the differences of filial piety as the point of entry to analyze the reason why the differences come and their similarity. Key words: Guasha, the culture in china and America, piety, filial piety, object The movie Guasha tells a story that a Chinese couple who lived in American for 8 years took the hero’s father in American after they think they had realized their American dream. But a few days later, their son got ill; the old father used Guasha to treat the little boy for he didn’t know how to read English. The bruises were noticed by the child welfare bureau, and all the rough broke out after that. Finally, they had a universal satisfactory ending. The end of the story is to the satisfaction of all, but a variety of cultural conflict is the apparent. What we see is the initial irreconcilable to accept, understand. Many people will think that Chinese and Western have cultural differences, I think so, but I also think that behind these differences, there are many similarities. The following, I will be on the film to talk something about filial piety plot makes concrete analysis, and explore how cultural differences reflected in the filial piety? Why is it? What are the similarities? But before that, we will first do a general understanding of filial piety. In the ancient clan and tribal society, meaning of "filial piety" is very wide. It refers to the family of the elder respect, love, support and sacrifice. With the family as the basic unit of society and social development in a long time, "filial piety" changes from the family elder respect to parental care, and become an important ethical rule to do with family relations. Today, "filial piety" to living gets more attention. We often say that the parents contribute to our

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